Care Coordinator

2 weeks ago

West Yorkshire, Yorkshire And The Humber, United Kingdom NFP PEOPLE Full time

Care Coordinator

We have a fantastic opportunity for a highly motivated, driven, and talented Care Coordinator to join a growing employee-owned organisation and to make a real impact on the quality of care and support that is delivered to customers and local communities.

Position: Care Coordinator
Location: Leeds Office (Beeston)
Job type: Permanent, Full-time 9-5pm
Salary: £27,000 per annum + generous on-call payments

About the role:

You will plan and organise care, establishing effective rotas for well-trained care teams, minimising travel, and maximising care continuity, enabling care colleagues to spend as much time as possible with the people they support. You will be a skilled communicator, sharing important information, ensuring people receive the care they need.

Your key responsibilities will include:

Coordination of Care

  • Create consistent runs and rotas, matching customers, and colleagues to maintain high levels of care continuity.
  • Ensure care calls are covered in advance, to minimise the impact of unplanned colleague absences.
  • Work with the Trainer to schedule training and shadowing for care colleagues, providing cover for their care calls or negotiating additional time for training compliance.

Maintaining accurate records and information for:

  • Care calls, ensuring they are scheduled to meet the needs, wishes and preferences of the people we support.
  • Colleague records, their availability, absences, location and travel, and other important information to ensure you know who is available to work each day.
  • Contact logs and other records of communication on the care system.

Care Quality and Customer Satisfaction

  • Communicate with the people we support, their families and care colleagues regarding new care services and changes to care services.
  • Establish and maintain professional relationships with the people we support, their families, colleagues, and external partners/services.
  • Communicate in a timely manner, responding to concerns and issues - intervening early, resolving issues before they escalate, keeping colleagues informed and requesting support when needed.

About you:

We are looking for an exceptional and credible candidate with demonstrable knowledge, experience, and skills related to:

  • Coordinating and scheduling care calls, runs and rotas. Creating efficient runs, minimising travel to enable care colleagues to spend more time with the people we support.
  • Prioritising your workload, working under time pressures, keeping calm and focusing on the task at hand, being proactive pro-active to prevent concerns and complaints.
  • Compassionate communication with the people we support and their families, care colleagues, GPs, District Nurses, Social Workers, and others.
  • Collaboration with colleagues, using information and data to help inform your understanding, discussions with others, and decision-making - being responsive to complaints from the people we support and their families).

The organisation are committed to the personal and professional career development of all colleagues. They have career development pathways and actively encourage progression within the organisation. They offer supported learning and access to accredited qualifications through apprenticeship programmes. If successful, you will be supported to have tools and resources needed to do fulfil your role and ‘Be the Best you can be’.

Other roles you may have experience of could include: Support Coordinator, Care Support Coordinator, Carer, Support Worker, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, etc. #INDSCP

PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.

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