Claims Handler

3 weeks ago


UK, UK, United Kingdom ClaimSorted Full time

About ClaimSorted


At ClaimSorted, we’re transforming insurance claims management with AI and a best-in-class team, setting a new standard in claims processing. Our goal is to help insurance companies ensure that every person going through their claims process receives the support and care they need.


Job Title: Claims Handler (German Speaking)

Type: Full-Time

Location: Remote


What we are looking for

We are looking for a talented customer focused individual who is German-speaking to join our expanding claims department. This is an exciting opportunity to join a highly experienced and expert team at the heart of our business. We love people who are passionate about the customer.


Responsibilities

  • Manage of a portfolio of insurance claims from notification to closure
  • Communicate with the customer and other third parties to gather all required information for the claim
  • Support the customer effectively and with empathy throughout the claim experience
  • Investigate claim details against the policy coverage and follow all claim processing guidelines
  • Make accurate coverage decisions
  • Provide a fast and easy claims experience, always meeting service level requirements
  • Maintain a strong level of knowledge of your insurance products
  • Support your team and the wider business to meet our customer and business needs


Skills and Experience required

  • Minimum C1 German language and B2 English language
  • Previous experience in the insurance industry, insurance claims experience is preferred
  • Ability to interpret and apply insurance policy wordings
  • Strong verbal and written communication skills, including excellent listening skills
  • A passion for delivering 5-star customer service
  • A team player, always willing to support colleagues for the benefit of the customer and business
  • Strong attention to detail
  • Desire to learn new products and skills - we are always learning


Perks

  • Generous, transparent compensation & equity
  • 30 days of remote work abroad annually
  • 28 days of leave annually
  • Health Insurance
  • Training budget
  • Company offsites
  • Be part of a passionate team solving hard problems
  • Work closely with founders and learn how to scale a startup from 0 to 1.


Our mission

Transform every insurance claim into a fair and positive experience


Our values

⚡ Move fast

Always overdeliver

⭐ Shoot for the stars

Think customer-first, always

Challenge the status quo

Say it how it is


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