Claims Handler

2 weeks ago

Guiseley UK, Leeds, United Kingdom JMG Group Full time

About Us


JMG Group are a private equity backed insurance broking business based in Guiseley, West Yorkshire with regional office representation around the UK. We are a top 30 broker, growing rapidly having completed numerous acquisitions since we completed our MBO in November 2020. We place over £280m of GWP into the market annually and our teams are well respected in the industry. Customer excellence is the backbone of our business, which means that our people, systems, and processes are central to our success.


The opportunity


Our Claims Handlers are responsible for undertaking the case management of insurance claims made by our clients. The role requires the provision of excellent customer service in line with FCA and Company guidelines. The Claims Handler will form part of a professional team which requires the appropriate behaviours to be displayed at all times to ensure the success of the Claims Function.


Key areas of responsibility include:-


  • Responsibility for the administration of all classes of commercial and personal lines claims.
  • Dealing with claims including but not limited to Commercial Property, Household, Travel, Motor, public professional and employer liability, GIT and Directors and Officers liability.
  • Duties may include but are not limited to: taking first notification from a client, validating the claim against the policy coverage, liaising with insurers, loss adjusters and uninsured loss recovery companies, providing customers with advice on mitigating their loss and how their policy may react, informing clients on how their policy premiums may be affected by their claim and passing the full settlement to the client.
  • Create a new claim file on the appropriate system upon notification.
  • Identifying suspicious, complex or high value claims and logging these on the appropriate system for management awareness.
  • Ensure all claims follow the policy conditions and consult with senior management or legal representation if necessary.
  • Manage allocated claims accurately and at all times within the laid down service level agreements.
  • Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice.
  • Identify, log and handle any complaints in accordance with regulation, the Company’s Conduct Policy and Guide to Best Practice.
  • Demonstrate excellent organisational skills, paying attention to detail to ensure accuracy.
  • Develop the ability to analyse information and manipulate data in order to create meaningful reports for analysis. Collate and provide timely MI data, Reports as required by colleagues or Management.
  • Demonstrate exceptional customer service skills at all times.
  • Able to handle all queries in a professional manner.


What we’re looking for


To be successful in the role, you must have the following skills.

  • A minimum of 3 years’ experience as a Claims Handler, ideally from a Broker background.
  • Be a confident and articulate communicator.
  • Good IT skills with the ability to write courteous and accurate correspondence.
  • Keen interest in the insurance industry / financial services
  • The ability to work to a high level of accuracy and detail.
  • The ability to prioritise and follow processes effectively.
  • Exemplary customer service skills with the ability to build solid relationships with clients and insurers.


What we offer


  • Competitive salary commensurate with level of experience
  • Full training & development support
  • Hybrid working pattern (3:2 Office/Home) following full training.
  • Free parking
  • Company Pension scheme
  • Generous holiday entitlement, including birthday day off.
  • Bupa Healthcare Cash Plan
  • Life Assurance

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