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Food Store – Shift Manager

4 months ago

Gatwick UK, Surrey, United Kingdom dnata Catering UK Full time

What’s the purpose of role:

To be an active team member ensuring that all work is completed in accordance with a daily work schedule. As a shift manager you will be responsible for ensuring that information received is communicated to the appropriate parties in a timely, effective manner developing and sustaining effective customer relationships with both internal and external stakeholders. You will direct a productive, results driven team ensuring that all compliance standards are met.


Who you’ll deal with:

Internal: Team Manager, other Shift Leaders, Bond and Flight employees, other units, Central Services Team at Manchester, support functions, Operations Manager/ Flight Services/ General Manager.

External: Airlines, HMC&E, DfT, auditors, contractors, EHO


What you’ll be doing:

  • Ensure work is completed according to daily work schedules and all costs are within agreed targets
  • Manage the roster effectively on a shift basis to ensure the work schedule is maintained whilst being mindful of costs
  • Responsible for ensuring that team members carry out duties in line with work schedule
  • Monitor work, highlight and escalate any issues accordingly
  • Ensure the work schedule is maintained by shift, taking effective corrective action as required highlighting any on-going issues to the appropriate Team Member/Team Manager
  • Ensure standards of external and internal customer service are met
  • Deal with all issues or customer requests in a timely manner, escalating matters which cannot be resolved to the appropriate manager
  • Adhere to all Legislation, Company Policy and Customer Requirements ensuring team members follow agreed procedures
  • Adhere to security regulations and ensure security instructions and procedures are followed at all times
  • Ensure familiarity with all Fire Procedures within the unit as instructed through fire training
  • Ensure HACCP Food and Personal Hygiene Procedures are adhered to at all times
  • Carry out Daily Compliance Checks and communicate any issues appropriately
  • Ensure housekeeping activities are undertaken by team members
  • Ensure staff adhere to Safe Working Practices at all times including:
  • Use of Personal Protective Equipment
  • Correct Manual Handling techniques
  • Use of equipment
  • Ensure training needs are identified and highlighted to the relevant Team Member/Team Manager
  • Ensure effective handover with colleagues to ensure any issues are dealt with effectively
  • Take the appropriate action in the event of a non-conformance issue and clearly communicate issues and concerns to the appropriate Team Manager on shift
  • Carry out daily, weekly team briefings ensuring that any issues raised are communicated to your manager.


This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.



Key Performance Indicators:

  • Examining Information
  • Documenting Facts
  • Interacting with People
  • Making Decisions
  • Team Working
  • Managing Tasks



What you’ll have:

  • Excellent people management skills
  • Experience of dealing with performance issues, grievances, holidays and absence management
  • Be competent using IT Skills; Microsoft Outlook, Word and Excel
  • Ability to plan, organise and delegate
  • High attention to detail and accuracy, must be methodical, and logical in their approach to work
  • Ability to solve problems quickly using own initiative
  • Enthusiastic, self-motivated, proactive and persuasive
  • Possess excellent communication and interpersonal skills, both verbally and written, with experience of professionally liaising with colleagues, managers and external customers
  • Possess an understanding of health and safety regulations in relation to operations
  • Possess an understanding of Food Hygiene in relation to operations
  • Understanding of Operational Management Systems
  • Must be methodical, and logical in their approach to work
  • Possess an understanding of Airline Security knowledge



What you’ll show:

Evidence of behaviours aligned to company values –


  • Safety and Security
  • Delighting Customers
  • Respect
  • Service Excellence
  • Performance Driven
  • Imagination