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Delivery Manager

3 months ago

UK, UK, United Kingdom Protection Group International Full time

Delivery Manager – Capacity Building

Hybrid in London or Bristol


PGI is a global consultancy that helps organisations build digital resilience. We deploy our people to implement solutions on behalf of clients or to support them in developing their own capabilities. Our vision is a world resilient to digital threats and online harm. To achieve this, we need to grow our team of talented and passionate people. Our clients include some of the most well-known global brands, national governments, and innovative growing businesses. We operate in an exciting, fast-growing sector that bears increasing relevance and importance to nation-states, corporates, universities, and NGOs.


What you’ll be doing:

  • Taking ownership of PGI’s clients’ learning, training, and skill development solutions.
  • Consulting on design and scoping through to delivery as our subject matter expert on digital upskilling, leading capacity building engagements.
  • Lead on domestic and international digital security and resilience programmes both as a client lead and delivery lead, responsible for budget, delivery, risk, and leadership of the project teams including sub-contractors.
  • Designing and executing plans to achieve product and service-related goals, recognising agreed revenue and gross margin targets.
  • Providing subject matter expertise to effectively build client bids, proposals, respond to tenders, etc., including quality assurance and delivery modelling as required.
  • Supporting business development and Project Success teams, focussing on value-add, costing and developing the competitive edge to help win/maintain client work.
  • Providing subject matter expertise for training or skills development initiatives including cyber workforce frameworks, digital job roles, and career pathway designs.
  • Shaping project teams, drawing on your extensive network of partners, trainers, and consultants.
  • Advising on the use, design, or implementation of learners’ labs or exercises.
  • Managing PGI’s courseware, its maintenance, accreditation, and version control.
  • Overseeing the development and delivery of accredited/non-accredited digital security learning content, such as CREST, NCSC-Assured or customised standards.
  • Engaging as a consultant, advising internationally at state level on how to build national digital workforces, using cyber security common domain knowledge (DFIR – blue team, technology testing/exploitation – red team, purple teams, etc).
  • Managing relationships with strategic partnerships, third-party contractors, funding or accreditation bodies and suppliers.
  • Conducting skills gap/training needs analyses to determine organisation learning needs or capacity building.
  • Delivering digital security awareness training or key workforce planning deliverables to c-suite and executive levels.
  • Writing, collating, presenting, deploying, and managing learner assessments, lesson plans, infrastructure needs, course cards (TSKAs) and offering collateral.
  • Working with the Heads of Delivery to elevate relationships across the central business (HR, IT, Sales, Finance, etc.) to ensure smooth running of day-to-day business activities within delivery.


On day one you will bring:

  • Experience designing and delivering skill development or training programmes.
  • Multiple years of experience of delivering capacity building programmes in other countries, especially in Africa, Eastern Europe, Western Balkans and Indo-Pacific.
  • Familiarity with CREST, NCSC or NIST’s NICE standards on skills and accreditations, as well as other industry recognised digital/cyber/OSINT training or certifications.
  • Ability to govern and assess trainee trainers to meet the highest of standards.
  • Ability to conduct skill gap or training need analyses.
  • Extensive network of trusted partners, trainers and consultants.
  • Knowledge of Monitoring, Evaluation and Learning (MEL) reporting.
  • Effective client management skills in various cultures and regions.
  • Overseeing quality standards when customising training material.
  • Awareness of skills frameworks and experience designing tailored versions.
  • Ability to prepare or train learners to be certified to meet standards such as CREST, CompTIA, BCS, NCSC-Assured or Cyberscheme.
  • Workforce cyber-security or OSINT skills development experience.
  • Experience designing and delivering effective reskilling or retraining programmes (including diversity initiatives).
  • Ability to design solutions, identify commercial and project risk.
  • Ability to conduct presales and commercial cost/price.
  • Proven functional leadership experience.
  • Experience in training and mentoring team members to transfer skills and knowledge crucial to improving the capability of a team.
  • Experience assessing learners, providing feedback and recommendations on progression or roles.
  • Ability to define technical resource requirements and task stakeholders to scope.
  • Excellent verbal and written communication skills, with the ability to write clear and concisely and present to senior stakeholders.
  • Willingness to travel overseas and engage with a diverse range of international clients, partners, and beneficiaries.


Diversity

We're a British company that gets to work on a global scale. What makes us stand out? The amazing diversity of our team In our line of work, the problems we tackle are anything but ordinary and so require fresh perspectives and unique solutions from every corner of our team. By making sure our workforce is diverse, equitable, and inclusive, we're able to hold true to our values that enable every member of the team to thrive, while delivering novel solutions to novel problems.


Accessibility

We understand that everyone has unique needs, so we're all about making things easier for you. Whether it's overcoming physical or non-physical obstacles at work, we're here to help and are committed to implementing reasonable and relevant mitigations.


When it comes to the hiring process, we want to make it as accessible as possible for you. But if you have any doubts, questions, or concerns, don't hesitate to reach out to us. We're here to chat and provide the support you need