VIP Manager

1 week ago


UK, UK, United Kingdom DATASHARD LONDON Full time

I am currently working with a fast growth Casino/Sportsbook platform looking to expand their VIP team


Fully Remote Role - Work from anywhere

Salary competitive DOE


Responsibilities

  • Oversee and implement the VIP strategy, ensuring high rollers choose and remain with the company
  • Serve as the primary point of contact for VIPs, collaborating closely with the Customer Service Team to ensure top-quality service.
  • Negotiate and manage VIP deals and offers.
  • Organise and coordinate exclusive offers and events for VIPs.
  • Work with the CRM Team to define VIP CRM journeys.
  • Benchmark competitor VIP programs and drive key changes to stay competitive.
  • Identify potential VIPs early in the customer journey.


Requirements

  • Previous experience in VIP Account Management within the gambling industry.
  • Strong analytical skills.
  • Excellent social skills with the ability to build long-term relationships with clients.
  • Experience working in non-regulated markets.
  • Understanding of cryptocurrencies, with the ability to read blockchain data to identify potential VIPs.


25 days holiday


If you are interested please respond ideally with your current CV and I will reach out ASAP



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