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Customer Service Representative

3 months ago

West Drayton UK, London, United Kingdom Jackson Green Recruitment Limited Full time

Customer Service Executive

£24K

Yiewsley

37.5 hours per week, Mon – Fri


Responsibilities:


• Answering telephone calls promptly and professionally.

• Logging all new incoming calls onto in-house system.

• Liaising with Technicians, Purchasing, Account Managers, Schedulers and Directors to ensure calls are actioned as required and Customers are updated accordingly.

• Preparing and sending Quotations to clients for parts and labour.

• Supporting other team members to co-ordinate External sub-contractor processes and relationships


Skills

• Previous telephone-based Customer Service experience

• Have a good, clear telephone manner

• I.T. Hardware knowledge preferable

• Demonstrate Intermediate MS Office skills.