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Consumer Insights Manager

4 months ago

London, UK, United Kingdom IGA Talent Solutions Full time

IGA is working with a large national public transport business that is seeking a talented Customer Insight Manager.


This role supports the business with actionable insights that drive customer-focused decision-making. You’ll design and manage insight projects across various business units and central functions, ensuring the needs of local authorities, investors, customers, partners, and colleagues are met.


Key Responsibilities:


  • Collaborate with the Head of Insight and Experience to identify and address customer pain points.
  • Design and implement insight solutions to tackle business challenges.
  • Manage research suppliers and third parties within budget.
  • Work with stakeholders and external agencies to enhance the company's positioning.
  • Represent the company in client meetings.
  • Simplify and communicate solutions, highlighting benefits and evidence.
  • Coach business units in understanding and utilising customer insight data.


Skills and Experience:


  • Minimum of 3 years’ experience with a consumer brand or research agency.
  • Strong background in consumer research is essential.
  • Proficient in both quantitative and qualitative research methodologies.
  • Independent project design and management experience.
  • Strong data analysis and reporting skills.
  • Excellent presentation skills for both in-person and virtual audiences.
  • Passionate about customer-centricity.
  • Leadership and stakeholder management skills.
  • Ability to work effectively in a complex environment.
  • Proficiency in Microsoft Office Suite.

.

This is a fantastic opportunity to transform customer experience through insightful data and actionable strategies.


Apply now to drive impactful change within a leading national public transport business.