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Senior Associate-Digital Product Management

2 months ago

London, UK, United Kingdom American Express Full time
You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant & Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company's payment network and manages bank partnerships globally.

We are expanding global acceptance of our cards, driving greater usage of our network, leveraging our modern capabilities to capture broader revenue streams, and driving innovation both in-house and with partners.
  • More than 80 million global locations accept American Express payment product
  • We operate in 198 countries and territories
  • We have 135+ million cards in force, that perform 12 billion transactions per year and contribute more than $1.7 trillion in network volume
  • We have 190+ partners who either issue cards on our network, and/or sign new businesses to accept Amex on our behalf
Network & Acquirer Solutions (NAS) develops digital solutions that make it easy for bank partners, merchants, acquirers, etc. to connect and do business with American Express. Whether it's through transaction processing on our modernized, high-performing Network, or through acquiring platforms that allow millions of merchants to warmly accept Amex, NAS develops products and capabilities that are imperative to our customers' lives.

The Network Products Team is a critical part of the NAS organization, and is accountable for leading the strategy, design, development, and ongoing management of Network products, services, and capabilities. We are modernizing our payment capabilities to become a multi rail, omni channel payments ecosystem while delivering value to our merchants & partners simply, securely, and seamlessly.

How will you make an impact in this role?

We are seeking a Senior Associate who will focus on supporting and optimizing the Debit Product, this role offers the exciting opportunity to be part of a key strategic priority for the GMNS business.

This interesting role will offer a talented product associate the opportunity to work in exciting area of product management and contribute to driving the future of Debit by working with our key Issuing stakeholders. The Debit team is forward-thinking, creative, multi-functional and collaborative, working closely with partners across NAS and the wider organization:
  • Support strategic initiatives to develop capabilities and processes that support product objectives
  • Carry out research, data analysis and stakeholder engagement to bring clarity from white space
  • Creating documentation that is effective in telling tech and business stakeholders the product story and requirements to ensure delivery of a successful capability
  • Ensure the customer is put at the center of the product thinking by bringing together industry, Amex and product perspectives
  • Develop and execute on the Go to Market, including operational readiness for new solutions
  • Use industry insights to identify future product enhancement opportunities
What the role will give you
  • You will directly contribute to the global success of American Express and our partners.
  • You will be in highly visible role and team and work with senior leadership on key initiatives
  • You'll be challenged to define the future of payments in one of the world's largest payment businesses.
Minimum Qualifications:
  • Fast learner, with ability to use own initiative and a 'can do' attitude towards problem solving and decision making.
  • Strong communication (both written and verbal) and people skills; ability to liaise and collaborate with stakeholders, understand needs and influence them towards the right solution
  • Strong analytical, strategic and coordinating skills
  • Ability to delve into the detail, technical and non technical, and work with limited information
  • Strong sense of personal accountability with impeccable attention to detail and professionalism
  • Comfortable adjusting quickly to shifting priorities and demands
  • Understanding of the role of product management
  • Preferred: Experience in the payments industry
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.