Insurance Product Team Leader

3 days ago

Swindon, Wiltshire, United Kingdom Arval BNP Paribas Group Full time
Insurance Product (ATC) Team Leader

Swindon - Hybrid

We're Arval BNP Paribas - we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers.

Culturally, we're a friendly bunch - more human than corporate - and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles - whatever our customers' mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.

About the role

Arval Total Care (ATC) offers a wide range of services in one simple package for a fixed monthly cost, backed by the expertise of Arval. We provide an insured leased vehicle, covered from the day it's delivered until the day it's collected, so you won't have to shop around for insurance quotes each year. Maintenance is included, covering routine servicing, tyres and repairs, to reduce unexpected bills and you'll also have additional benefits such as Accident Management and Breakdown Assistance.

As the ATC Team leader you will play a key role in ongoing ATC product growth. You will maintain excellent customer relationships through onboarding to in-life activity and take ownership of challenges with a solution-focused mindset. Over the first 3-6 months you'll be given time to learn and develop, product and team knowledge before assuming team leader responsibilities.

Once you take Team Leader responsibilities, you'll maintain excellent customer relationships through onboarding to in-life activity and take ownership of challenges with a solution-focused mindset. You will be working closely with accident management team. As well as managing a team of two with the opportunity for the team to grow with the product.

Some of your key responsibilities will include:
  • Influencing engineering decisions and supporting our risk management approach, including input into quarterly customer review meetings.
  • Monthly SLA scorecard qualification.
  • Managing complaints escalations.
  • Liaising with suppliers to optimise product performance service levels.
  • Reporting progress and performance to team management
What we're looking for

As our ATC Team leader, you will be solution-oriented, tackling challenges with enthusiasm and identifying resulting opportunities for product growth.

You'll also be able to demonstrate:
  • Ability to build and maintain strong working relationships with internal and external stakeholders.
  • Confidence in managing a team and challenging where necessary.
  • Good level of commercial awareness.
  • Problem solving - able to manage through to conclusion using own initiative.
  • An analytical approach with the ability to support with Excel reports and communicate results in a clear, concise manner would be an advantage.
The package

We offer a basic starting salary of up to £35,000, plus a bonus of up to £1,900. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.

We also provide a comprehensive benefits package, including:
  • Private medical cover, including a digital GP service.
  • Company pension with up to 10% employer contribution
  • Discounts on our products and services and discounts in many high street brands
  • 2 paid volunteering days every year
  • Free on-site gym
  • Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
  • Plus, a range of flexible benefits to suit your lifestyle.
Ready to make a difference?

Sound interesting? Why not submit your application. From there, a member of our Talent Acquisition team will review your CV.

We're passionate about being consciously inclusive employer, with a strong Speak Up culture. We're also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

* Telephone interview our Talent Acquisition team

* 1 hour competency-based interview with hiring panel

If you're not shortlisted, we'll still let you know the outcome of your application.

What are you waiting for? Apply today and we'll be in touch.

  • Senior Product

    4 weeks ago

    Swindon, Wiltshire, United Kingdom Arval BNP Paribas Group Full time

    Senior Product & Proposition Manager - B3 Swindon - Hybrid We're Arval BNP Paribas - we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers. Culturally, we're a friendly...

  • Production Operator

    2 months ago

    Swindon, UK, Wiltshire, United Kingdom Impellam Group Full time

    Job purposeTo assist in achieving the manufacturing schedule in an effective, productive and responsible manner, achieving required product quality and on time delivery.Principal accountabilitiesCo-ordinate and take responsibility for output of high quality product.Achieve the agreed production plan on time.Adhere to site EHS standards and apply a Duty of...

  • Tech Product Owner

    3 days ago

    Swindon, Wiltshire, United Kingdom Ameriprise Full time

    Tech Product Owner for Real Estate business, ensuring systems are performing to expected standards, day to day operations and delivering change projects. Key SME role for business area identified as strategic growth of company. Collaborative working with technology and business teams to solve problems and implement changes.How youll spend your time...• You...

  • Project Manager

    3 days ago

    Swindon, Wiltshire, United Kingdom Alexander Mann Solutions Full time

    At Zurich we believe in creating a brighter future for our customers, partners, our people and the planet by providing products and services which have a positive impact on people's lives. We want to be one of the most responsible businesses in the world. In the UK, Zurich provide a suite of general insurance products covering business, casualty, motor,...

  • Sr Firmware Engineer

    2 months ago

    Swindon, UK, Wiltshire, United Kingdom NCR Atleos Full time

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Sr Firmware EngineerLOCATION: Dundee, UK (Onsite hybrid - relocation) Salary Range:...

  • Claims Progression Specialist- Swindon

    3 days ago

    Swindon, Wiltshire, United Kingdom Arval BNP Paribas Group Full time

    Accident Management Claims Progression Specialist Swindon - Hybrid We're Arval BNP Paribas - we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers. Culturally, we're a...

  • Head of Marketing

    3 days ago

    Swindon, Wiltshire, United Kingdom Arval BNP Paribas Group Full time

    Head of Marketing Swindon - Hybrid We're Arval, part of BNP Paribas - we're proud to be a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers. Culturally, we're a friendly...

  • Retail Lead

    3 weeks ago

    Swindon, Wiltshire, United Kingdom myGwork Full time

    This job is with Nike, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Become a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and...

  • Area Sales Manager

    4 weeks ago

    Swindon, UK, Wiltshire, United Kingdom BMS Performance Full time

    World renowned brand & market leader in plumbing & heating productsCareer progression opportunities to be had for those who want itWorking with national & independent plumbing wholesalers in the South Central regionField sales position targeting plumbing contractors to generate demand & win new businessA British Manufacturer! Area Sales Manager The Role: As...

  • Flex Fleet Analyst

    3 days ago

    Swindon, Wiltshire, United Kingdom Arval BNP Paribas Group Full time

    Flex Analyst Swindon - Hybrid We're Arval BNP Paribas - we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers. Culturally, we're a friendly bunch - more human than...

  • Customer Service Specialist

    3 days ago

    Swindon, Wiltshire, United Kingdom Arval BNP Paribas Group Full time

    Customer Service Specialist - Regulated Customers Swindon - Hybrid We're Arval BNP Paribas - we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers. Culturally, we're a...

  • Collections Manager

    3 days ago

    Swindon, Wiltshire, United Kingdom Arval BNP Paribas Group Full time

    Retail Collections Manager Swindon - Hybrid We're Arval BNP Paribas - we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers. Culturally, we're a friendly bunch - more...

  • Customer Service Advisor- Remarketing

    3 days ago

    Swindon, Wiltshire, United Kingdom Arval BNP Paribas Group Full time

    Customer Service Advisor- Remarketing Swindon - Hybrid We're Arval BNP Paribas - we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers. Culturally, we're a friendly...

  • Head of Asset Risk

    4 weeks ago

    Swindon, Wiltshire, United Kingdom Arval BNP Paribas Group Full time

    Head of Asset Risk & Valuation Swindon - Hybrid We're Arval, part of BNP Paribas - we're proud to be a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers. Culturally, we're...

  • Sales Support Administrator

    2 weeks ago

    Swindon, Wiltshire, Swindon, Wiltshire, Wiltshire, United Kingdom RBW Consulting Full time

    Sales Support Administrator Location: Swindon (Fully Site-Based) I am recruiting for a business who are a leader in the pharmaceutical services industry, dedicated to providing innovative solutions and exceptional service to their clients. They are currently seeking a motivated and detail-oriented Sales Support Administrator to join the...

  • Regulated Complaint Specialist

    1 month ago

    Swindon, Wiltshire, United Kingdom Arval BNP Paribas Group Full time

    Regulated Complaints Handler Swindon - Hybrid - Looking for both Part Time and Full Time We're Arval BNP Paribas - we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers. ...

  • Senior Complaints Specialist

    1 month ago

    Swindon, Wiltshire, United Kingdom Arval BNP Paribas Group Full time

    Senior Complaints Specialist Swindon - Hybrid We're Arval BNP Paribas - we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers. Culturally, we're a friendly bunch -...

  • Talent Acquisition Partner

    3 days ago

    Swindon, Wiltshire, United Kingdom Arval BNP Paribas Group Full time

    Talent Acquisition Partner Swindon - Hybrid We're Arval BNP Paribas - we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers. Culturally, we're a friendly bunch - more...

  • Sales Support Administrator

    4 weeks ago

    Swindon, UK, Wiltshire, United Kingdom RBW Consulting Full time

    Sales Support AdministratorLocation: Swindon (Fully Site-Based)I am recruiting for a business who are a leader in the pharmaceutical services industry, dedicated to providing innovative solutions and exceptional service to their clients. They are currently seeking a motivated and detail-oriented Sales Support Administrator to join the growing team in...

  • Trainee Field Service Engineer

    7 days ago

    Swindon, Wiltshire, United Kingdom Manpower UK - RISE Full time

    Trainee Field Service Engineer - 2 Year FTC progressing to perm Location: Oxfordshire, Gloucestershire, Wiltshire Principal Purpose Currently training to become a Field Service Engineer (FSE), providing technical services and support for medical technology equipment and software solutions. Capable of diagnosing and resolving complex technical issues, with...