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Negotiator
4 months ago
Your Legal Costs is a fast-paced firm of cost consultants who thrive on providing excellent customer service whilst delivering the best possible results for our clients.
We have an opportunity for an ambitious, dynamic, forward-thinking individual to join a growing team with a desire to learn new areas of law and to help lead the department to success. You need to be dedicated, motivated with a desire to deliver.
Dependent on experience, the role will involve:
- Providing excellent Client care
- Achieving a monthly Target
- Undertaking an itemised valuation of costs presented and providing clear, concise guidance as to recoverability.
- Communicating with Opponents, Solicitor Clients, and any relevant disbursement providers such as Counsel’s Chambers.
- Communicating with other departments, Team Leaders, and Managers
- Completing daily task list and ensuring case load is kept within the negotiation Service Level Agreements
- Answering the Negotiation call group and dealing with queries where possible. Directing the call appropriately where calls cannot be reasonably dealt with.
- Any other duties as reasonably required by the business to assist you in your development.
Competencies:
- Excellent time keeping and attendance.
- Can work effectively within a team and independently.
- Excellent Customer service and communication skills
- Effectively prioritize workload in order to comply with SLAs.
- Good computer skills
- Ability to always be proficient, ensuring all incoming correspondence and telephone calls are actioned and compiled in a professional manner.
- Attention to detail in ensuring all client preferences are adhered to.
- Accurate and thorough data input
- High level of literacy and able to communicate professionally.
Experience:
- Negotiations experience
- Personality and Tenacity essential.
- Knowledge of litigation funding, insurance/legal claims, proclaims or the financial service industry is desirable.
- Adapt in the use of MS Office 20000 or later particularly in Excel and Word is essential.
Benefits:
- Competitive basic salary
- 22 days annual leave plus bank holidays
- Birthday off
- Additional day off over Christmas.
- “Personal time” – 8 hours for external appointments across the year.
- Loyalty Scheme
- Salary sacrifice to assist with city centre parking
- Staff referral Bonus
- Employee Assistance programme.