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Receptionist

2 months ago

East London, UK, United Kingdom Town Hall Hotel & Apartments Full time


We are currently seeking a friendly and organized full timeReceptionist to join our reception team as welcoming face of our company.

The essence of Town Hall Hotel is best captured by the phrase luxury loosened. Were a destination that evokes expression and we invite our guests to be their true, unbuttoned selves, away from the pomp of other parts of the city. Situated proudly in the East, were a highly coveted hideaway, offering delightful doses of charm and character, delivered with exquisite taste and world-class care.

Wonderful Benefits on joining our Luxury Hotel as Receptionist:

  • Excellent Monthly Service Charge Payment.
  • Monthly Meal Allowance.
  • Excellent Training and Development opportunities.
  • Food and Beverage Discounts in our Elis and Da Terra Restaurants
  • Employee Room Rates and excellent Room Rates for friends and family.
  • Employee Rates with Design Hotels and Marriott International Hotels Worldwide.
  • Pension scheme after 3 months service
  • Recommend a Friend Scheme.
  • Summer and Christmas Staff events.

Key Responsibilities:

  • Welcome and assist our guests warmly and courteously.
  • Handle check-in and check-out smoothly, ensuring guests welcomed.
  • Answer incoming calls promptly and helpfully.
  • Assist with various administrative tasks as needed.
  • Support the Reception Manager and Reception Supervisor in daily operations, including offering full Concierge services.
  • Prepare necessary reports, such as credit checks and departure summaries.
  • Address general inquiries and provide detailed information about the hotel.
  • Promote our services and facilities enthusiastically, aiming to maximize revenue through up-selling opportunities.
  • Collaborate with other departments to ensure seamless service, communication and support
  • Show flexibility by working on a rotating shift pattern, including mornings, evenings, weekends, and bank holidays.

Our successful Receptionist will have:

  • Excellent communication and interpersonal skills, both written and verbal.
  • High standards of grooming and a positive work attitude.
  • Flexibility, problem-solving skills, and strong attention to detail.
  • Previous experience in a similar role is preferred
  • Proficient in Opera system and Microsoft Office.
  • Ability to work as part of the team and on own initiative.

This is an exciting role for a talented Receptionist who is looking to join an ambitious organisation and work in a friendly and relaxed environment.

If you're a proactive individual with a welcoming demeanour, we'd love to have you as part of our team.

In line with the requirements of The Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility at the Recruitment Interviewing process.



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