Digital Transformation Lead

WE ARE

SoftServe is a digital authority that advises and provides services at the cutting-edge of technology. We empower enterprises and software companies to (re)identify their differentiation, accelerate solution development, and vigorously compete in today’s digital economy.

The Digital Transformation Lead (DTL) is responsible for planning and delivering digital transformation engagements for clients. They are engaged with the client from the sales process, working alongside other practitioners, sales and delivery staff to design the solution, define scope, schedule, budget and through implementation.

We are looking for exceptional communicators who are comfortable to engage with C-suite stakeholders, technology leaders and partner organization representatives. They will thrive in dynamic environment and be adept at leading complex transformations programs.

The DTL will be the primary practitioner leader for implementation phases of Digital Transformation programs (from Assessment through to Continuous Implementation). They are responsible for coordinating the efforts of all involved functions to deliver the program successfully, including close alignment with the Delivery Organization and all involved Centers of Excellence. Working alongside the Digital Transformation Director (DTD), they will serve as the primary point of contact for the customer during the execution phases of transformation programs. Members of other functions engaged on the program will take direction from the DTL throughout the program.

Duties and Responsibilities

Develop and Implement Digital Strategies:

• Close, and deliver customized client engagements that provide enable digital transformation for clients through leveraging the most effective technologies and platforms.
• A legacy of innovation by implementing transformative solutions that redefine how we operate and deliver value to our customers.

Manage Transformation Programs:

• The day-to-day management of large-scale digital transformation implementation programs, ensuring that they are delivering the expected value to the customer, are delivered on time, within scope, and budget, while maintaining a focus on quality and stakeholder satisfaction.
• Aligns the program (and related project portfolio) stakeholders’ expectations.
• Change management procedure (Cost, Time, Quality) within program (and related project portfolio).
• High-level goals and outcomes, manages their alignment and interdependencies.
• Contribute to risk management and mitigation within the program.

Engage with Senior Leadership:

• Collaborate with Senior leadership and C-Suite executives, providing strategic insights and implementation guidance to influence decision-making processes and garner support for transformation initiatives.

Orchestrate Transformation Efforts:

• Coordinate various aspects of transformation programs, including technology implementation and change management, to ensure seamless integration and adoption across the organization, fostering a culture of innovation and adaptability.
• Ensures the alignment of all processes within project portfolio (project management processes, development processes, operational processes) and usage of the best practices.

Leadership:

• Strong leadership skills in inspiring and managing cross-functional teams towards achieving shared objectives, fostering collaboration and accountability.
• Teams of practitioners on multiple pursuits and projects advancing your career in one of the fastest-growing IT consulting businesses globally.
• The gap between human needs, business advisory, and technology strategy, designing and leading strategic transformation programs, including digital strategy, business design, service design, product design, change management, and innovation strategies.
• Without authority, leveraging a deep understanding of the customer’s needs and the technological landscape, to drive team towards a mutually effective solution.

Adaptability and Problem-Solving:

• Exhibit adaptability to evolving business landscapes and emerging technologies, applying a strategic approach to problem-solving to overcome challenges and drive successful outcomes.

Stakeholder Communication and Management:

• Excellent verbal and written communication skills to effectively articulate complex ideas to diverse stakeholders, including technical teams and executive boards, fostering transparency and alignment throughout the transformation journey.
• Maintain relationships with key client stakeholders; contribute to shaping and developing opportunities, working with SoftServe’s sales team and with C-level clients; lead pursuit teams; lead and contribute to the proposal development and negotiation process.
• Builds personal relation with client, collaborates, and understands the demands of various operational managers and stakeholders

Preferred Competencies & Experience

• Experience and recent track record of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth.
• Track record combining consulting, sales, and delivery expertise.
• Demonstrated record of creating & executing digital/technology-orientated client transformation programs to drive strategies, optimization, and modernization.
• Track record of developing and expanding client relationships with executive focus.
• Industry experience in at least one of the following: Financial Services, Consumer, Travel, Media, Communications, Energy, or Healthcare/Life Sciences, and depth across technology and digital trends, challenges, solutions, market dynamics, competition, and peer group activities.
• Understanding and ability to articulate the vision for modern engineering (e.g., agile, cloud-native, DevOps), and operations (e.g., observability, automated response, SRE etc.), and articulate a path toward a target operating model (people, process, and tools).

Required Skills

• Leadership: Strong leadership skills are essential for guiding teams to deliver digital transformation initiatives.
• Strategic Thinking: Strong ability to work with others to develop a clear vision and strategy for digital transformation that aligns with the organization's goals and drives long-term growth.
• Critical thinking: with outstanding analytical, stakeholder influencing, and cross-functional collaboration skills
• Business building: Comfort with constructively challenging existing processes and working on improving processes and outcomes
• Mindset: Growth mindset with ability to work with a diverse and global team
• Technology Knowledge: Understanding of leading technologies platforms such as Salesforce, SAP, ServiceNow, and leading technologies in data analytics and AI.
• Project Management: Proficiency in project management methodologies and tools is crucial for overseeing the execution of digital initiatives, managing resources, and ensuring timely delivery.
• of how to engage and deploy effective change management to drive organizational transformation, managing resistance to change, and promoting a culture of continuous improvement.
• Communication: Excellent communication skills, both verbal and written, are essential for articulating the vision for digital transformation, engaging stakeholders, and fostering alignment across the organization.
• Stakeholder Management: Building and maintaining strong relationships with key stakeholders, including executives, business units, IT teams, and external partners, to ensure buy-in and support for digital initiatives.
• Problem-Solving: Adept at identifying challenges and obstacles in the digital transformation journey and developing creative solutions to overcome them.
• ·Risk Management: Strong risk management skills are essential for identifying and mitigating risks associated with digital transformation, such as cybersecurity threats, data privacy concerns, and regulatory compliance issues.
• Vendor Management: Proficiency in managing relationships with external vendors and partners, including contract negotiations, performance monitoring, and ensuring alignment with organizational goals, is important for successful implementation of digital initiatives.
• Continuous Learning: The digital landscape is constantly evolving, so a willingness to learn and adapt to new technologies and trends is essential for staying ahead in this role.

Supervisory Responsibilities

Comfortable to manage and lead in a matrix

Qualifications

This includes any requirements for the job, such as specific technical experience, industry experience, or certifications to be eligible for the job.

Education

Bachelor’s degree in a relevant field (e.g., Information Technology, Business, or related discipline). Advanced degrees are a plus.

Certifications

Relevant industry certifications, e.g.: Design Thinking, Service Design CDTP, PMP, SCM, SAFe, TOGAF, CCMP, CISA, CISSP, AWS/Microsoft/GCP cloud certifications, PMP/PRINCE2, ITIL, CISSP/CISM, Agile/DevOps, and CBAP/Six Sigma.

Other Requirements

Willingness to travel as required.