Application Support Consultant

1 week ago

London, UK, United Kingdom VantagePoint Full time

Grade: Entry - Associate

Location: London, UK

Team: Managed Services

Contract and Work Pattern: Full time and Hybrid


Job Overview:


What will you be doing?


As an Application Support Consultant, you will be an integral part of our fast growing Managed Services team. You’ll be responsible for providing high quality technical support to our client base for an CPM/EPM solutions.


Here is an idea of your day-to-day:


  • Accurately assess and prioritise support tickets in accordance with their severity
  • systematically interpret user problems, identify solutions and possible side-effects
  • Lean upon experience within the solution to address user problems and utilise the database for potential resolutions
  • Provide first line investigation and diagnosis skills, promptly allocating complex or unresolved issues as appropriate
  • Record and track incidents from outset to conclusion
  • Act systematically to respond to day-by-day operational needs, avoiding service disruptions and maintaining coherence to agreed SLAs and information security requirements
  • Instruct and upskill end-users as to the issue-resolution process
  • Assist with the development of standards, and application of these, to track, monitor, report, resolve or escalate issues.


The kind of person we’re looking for


Technical


  • Relevant degree or work experience within finance
  • You have strong Microsoft Excel abilities
  • Familiar with coding languages such as SQL and/or Python
  • Can diagnose and troubleshoot technical issues within the application landscape
  • Have a familiarity with help desk software
  • Can provide step-by-step technical help, both written and verbal


Behavioural


  • You demonstrate the ability to understand and work to VantagePoint values
  • You have strong analytical and problem-solving skills
  • You’re a self-starter who thrives on driving continuous improvement
  • You’re an individual with the ability to think outside the box
  • You are a brilliant multitasker with exceptional organisation skills
  • You’re a natural when it comes to communicating with stakeholders at all levels
  • You’re a team player and genuinely care about representing our company in the best way


A little bit about us


Headquartered in London, VantagePoint is a global finance transformation and technology consultancy that has rapidly grown from a company of five to a company of more than 120 in just five years. We’re an ambitious organisation with an emphasis on cultivating a positive, inclusive, and open environment. Our innovative team of experts work with clients all over the world and we aim to ensure that every individual is given the opportunity to thrive and progress within their career. We're passionate about improving the finance function and the value it creates for the organisations we partner with.


Our values


We listen, we hear, we plan, we act

We take pride in even the small things

We give everyone a platform for growth

We take ownership for our wins and losses

We empower people to strive for more, challenge and take risks

We are passionate about building strong partnerships

We think holistically to deliver tangible value

We have fun at work because it makes us better at what we do.


What’s in it for you?


In addition to being an integral part of a growing boutique consultancy and an attractive salary, we offer a significant benefits package including -


• Up to 10% matched pension contribution

• Performance bonus, increasing with length service

• Private healthcare

• Life cover

• Hybrid working, giving you the chance to decide which days to come into the office

• Free travel to the office

• Gym allowance or wellbeing allowance

• Monthly phone bill

• Paid staff socials

• Cycle to work scheme

• Employee referral bonus.

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