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Treatment Advisor

4 months ago

London UK, UK, United Kingdom Orri Full time

Why Orri?


Orri is an ambitious, young, fast-growing company committed to changing the way we treat eating disorders in the UK. We are looking for a Treatment Advisor.

At the heart of our approach is a commitment to working collaboratively; providing expert, evidence-based and innovative treatment with kindness and compassion at its core.


Role Overview:


The Treatment Advisor role is a dynamic post supporting a fast-paced and busy admissions team.


The post holder will be responsible for responding to and coordinating treatment enquiries, managing our CRM tool, liaising with clinical and admissions team members to arrange assessment meetings, as well as supporting the admissions team in day-to-day administrative needs. The post holder will be required to work as part of a team with management, clinical and clerical staff to deliver the highest standard of support to prospective clients.


Main Duties:


  • Answering and responding to treatment enquiries.
  • Efficiently and effectively manage CRM tools, to collect client data and manage correspondence.
  • Arrange Admission specialist intake meetings, pre-admissions assessments and online/in person visits.
  • Liaise with clinical team members to arrange intake assessments & next steps meetings.
  • Support the team with the Admissions Audit to ensure all clinical material is stored accurately all actions are completed.
  • Liaison with external referrals, NHS Teams and private practitioners to ensure all relevant clinical information is collected, reviewed, stored and responded to.
  • Produce emails and letters which inform clients of the appropriate admission details, dates and support finance with billing where appropriate.
  • Organise and prioritise assignments to complete work in a timely and efficient manner, particularly when there are changes in workload or assignments.
  • Carry out other duties that may be required from time to time in line with the role, experience and job title.


Desired Skills and Expertise:


  • Previous experience working alongside a senior team in a healthcare or clinical setting would be preferable, but not essential.
  • Highly development communication and negotiation skills.
  • Highly development diary management and organisational skills.


Benefits:


  • Monday to Friday work pattern.
  • 33 days annual leave including bank holidays and the service closure over Christmas (pro rata)
  • Enhanced maternity/paternity/adoption package.
  • Comprehensive induction and commitment to ongoing training.
  • Online benefits and cashback rewards schemes.
  • Contributory pension scheme with salary sacrifice options.
  • Free Statutory and Mandatory Training.
  • Free professional development and CPD certified training.
  • Two annual corporate events plus additional social events throughout the year.
  • Career development opportunities.
  • Private health care after successfully completing your probation period.



Schedule: Monday to Friday, 40 hours per week.


Orri operates a smoke free policy on all premises and grounds.

Orri is an equal opportunities employer.