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Customer Relationship Executive
3 months ago
Customer Relationship Executive
Based in Reydon our Internal Sales Hub is at the heart of our business maximising every sales opportunity and supporting the wider sales teams. Our small team understand the value of every customer and work hard to deliver amazing service.
We are passionate about supporting our team members with their career aspirations and want to help grow, develop and progress you within Adnams. Weare committed to providing you with continual training and development to support you with your career goals and progression whether that be within the Sales team or the wider business.
We offer an excellent package for our Customer Relationship Executive including -
- Competitive Salary
- Company Pension
- Life Assurance
- Share Incentive Plan
- 25 days holiday
- Career Development Opportunities
- Wellbeing Programmes
- Fabulous employee discounts
What do you need to know about Adnams and our Team?
We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation.
We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities.
At Adnams we really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness.
What are we looking for?
As a Customer Relationship Executive, you will deliver high levels of customer service on the telephone by having a comprehensive understanding of our products and services as well as understanding individual customer needs and delighting them at every opportunity.
You will take ownership of customers, build successful, sustainable relationships and understand their every need ensuring a consistent first-class experience. Taking ownership of any customer issues and ensuring they are fully resolved will be second nature.
You will be a true team player, have strong communication and IT skills and maintain our high operational standards and processes.
The ideal candidate will have experience of working in a customer service sales environment and have a passion for our products.
What's in it for you?
Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people.
Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone.
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