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Receptionist

2 months ago

Glasgow Scotland, Scotland, United Kingdom Trespass Full time

Receptionist

Role Profile

Reports to: Directors

Location: Glasgow, office based

Salary: Dependent on experience

Hours: 42.5 hours per week

The Company

Jacobs & Turner Limited (trading as Trespass) is one of Scotland’s most successful private companies. Established in Glasgow in 1938, the company has gone on to become one of the most recognisable outdoor clothing brands in Europe with over 1500 employees and over 250 retail stores.


Role Overview

Trespass have identified the need to appoint a Receptionist to work within our Head Office in Glasgow.

As Receptionist, you will be responsible for various day-to-day tasks including phone etiquette, receptionist duties, and clerical skills. Your role will involve communication with our stakeholders and providing exceptional customer service.

Could you be who we are looking for?

  • Do you enjoy working in a busy office environment?
  • Are you a strong communicator with excellent organisation and people management skills?
  • Do you have the ability to prioritise and multitask efficiently?
  • Do you have excellent attention to detail?
  • Can you demonstrate discretion and tact?

What does a typical day sound like?

Responsibilities include:

  • Managing a busy switchboard and directing incoming calls to the business/departments.
  • Liaising with external stakeholders when ordering stationery and office supplies – ensuring records are updated accordingly.
  • Responsibility for ordering warehouse supplies.
  • Maintaining a close awareness of confidentiality policies and sensitivities when handling business.
  • Procuring new suppliers and building relationships.
  • Signing off invoices and making sure all charges are correct.
  • Obtaining quotes for new and upcoming projects.
  • Organising first aid training and managing recertifications.
  • Monitoring the defibrillator, ensuring checks are carried out and making sure all first aid supplies are correct and in date.
  • Organising warehouse training and refresher courses.
  • Updating and issuing monthly branch contact list of Trespass stores.
  • Ensuring all alarm contacts are correct and updating relevant companies as required.
  • From time to time, you may also be responsible for processing mail and overseeing repairs/general maintenance of warehouse equipment and machinery.


Requirements

  • Switchboard/telephony and administration experience.
  • Excellent phone etiquette, receptionist duties, and clerical skills.
  • Strong communication and customer service skills.
  • Attention to detail and organisational skills.
  • Ability to multitask and prioritise.
  • Proficient in Microsoft Office Suite.
  • Knowledge of inventory management systems is a plus.

Working for Trespass

  • You will receive 30 days holiday (increasing to 32 by 2 years’ service) to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to.
  • Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors.
  • Relaxed dress code.
  • Free parking as there is nothing worse than parking meters and additional costs, meaning…. buy the coffee
  • Full access to our fantastic Employee Assistance Programme and much more


We want like-minded, committed individuals to join us and be part of our continued success so if this sounds like a good fit for you then we welcome you to apply.


Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.