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HR Advisor

2 months ago

UK, UK, United Kingdom Planet Pharma Full time

Job Title: HR Advisor (French Speaking)

Type: Contract (9 months)

Location: Chester, UK


Position Summary

  • Responding to queries received from managers & employees - general queries related to HR processes e.g. new hires, onboarding, policy queries etc.
  • Perform intake of HR inquiries via multiple channels including case systems, chat, email, and telephony. Use discretion and independent judgement to advise the customer and determine best method of resolution.
  • Provide employees and managers with policy advice, i.e. leaves of absence, new ways of work etc. as well as options to address issue.
  • Support execution of employee movement, employee status, payroll, benefits/leaves, and compensation processes
  • Guide employees and managers to available resources, eg toolkits or training materials developed by HR Expertise Teams, as appropriate
  • Triage inquiry to ensure full understanding, and engage appropriate functional specialists to drive resolution of customer needs not resolved at first contact.
  • Ensure accurate policy representation in interconnected systems/processes.
  • Provides feedback to assist in developing client service improvement projects (e.g., knowledge base content updates, training/education of end users, improved Tier 1 communications, etc.).
  • Demonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support.
  • Utilize knowledgebase and HR experience/ business understanding to interpret needs and resolve issues.
  • Provide high touch customer service that meets expected service levels and business performance goals.
  • Champion direct access processes by using change management skills to influence Managers and Employees.
  • Support the integrity of employee records and Workday data, assuring legal and regulatory compliance.
  • Prepare appropriate documentation to meet customer needs related to HR processes (can include change job letters, employee contract documents, severance letters, etc.).
  • Ensure proper documentation of inquiries, root cause, and resolutions.
  • Liaise with third party vendors as applicable to resolve customer inquiries.
  • Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
  • Identify and report any call trends or product trends to the Team Lead or Supervisor.
  • Provide feedback on customer issues and the knowledgebase so that management can address and improve the items.


Desired Experience & Skills

  • Fluency in French is a strict requirement
  • Human resources operational experience
  • General knowledge and understanding of HR policies, processes and Regional Employment Laws
  • Have worked in a rapid, fast-moving environment, which is both complex and changing.
  • Practical operational experience of HR processes, e.g., hire, payroll, benefits, performance
  • Have worked in a multi-cultural/multi-country work environment
  • Prefer HR speciality certification to demonstrate theoretical understanding and application of HR practices