Current jobs related to Guest Relations Supervisor - Sunderland, Tyne & Wear - Duval Associates Ltd

  • General Manager

    4 weeks ago

    Sunderland, UK, Tyne & Wear, United Kingdom AG HOTELS GROUP Full time

    Best Western Magnum Hotel Sunderland is a 63 bedroom 3 star hotel in Sunderland, Durham (currently under refurb). It has a variety of corporate and leisure demand drivers and a great potential to grow its market share and revenue.Hotel is run by AG Hotels Group, an ambitious hospitality platform run by an entrepreneurial team. Portfolio spans 14+ prime...

  • Shift Supervisor

    3 months ago

    Sunderland, United Kingdom Miller & Carter Sunderland Full time

    As a Shift Supervisor at Miller & Carter - Sunderland, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Leading the team and supporting when needed. Dealing with complaints and rectifying any issues. Making sure our service cycle is delivered...

  • Shift Supervisor

    3 months ago

    Sunderland, United Kingdom Miller & Carter Sunderland Full time

    As a Shift Supervisor at Miller & Carter - Sunderland, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Leading the team and supporting when needed. Dealing with complaints and rectifying any issues. Making sure our service cycle is delivered...

  • Shift Supervisor

    4 months ago

    Sunderland, United Kingdom Miller & Carter Sunderland Full time

    As a Shift Supervisor at Miller & Carter - Sunderland, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Leading the team and supporting when needed. Dealing with complaints and rectifying any issues. Making sure our service cycle is delivered...

  • Shift Supervisor

    4 months ago

    Sunderland, United Kingdom Miller & Carter Sunderland Full time

    As a Shift Supervisor at Miller & Carter - Sunderland, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Leading the team and supporting when needed. Dealing with complaints and rectifying any issues. Making sure our service cycle is delivered...

  • Restaurant and Bar Supervisor

    4 months ago

    Sunderland, United Kingdom The Copt Hill Pub Full time

    The Copt Hill Pub, Houghton-le-Spring, Sunderland is recruiting a Restaurant Supervisor. As a Supervisor you will welcome guests. As well as service delivery you will also provide advice and guidance to guests to complement guest menu choices and enhancing their overall dining experience. As our Restaurant Supervisor, your duties will include: Supporting,...

  • Events Supervisor

    3 months ago

    Sunderland, United Kingdom Seaton Hospitality Full time

    Here at the Roker Hotel, we are looking to recruit an events supervisor. '''Duties''' - Help to Plan, organize, and execute a wide range of events, including conferences, meetings, Celebrations, Parties, weddings, and fundraisers - Coordinate with team members to understand the event requirements and objectives - Help and Oversee event logistics, including...

  • Shift Supervisor

    3 months ago

    Sunderland, United Kingdom Miller & Carter Full time

    As Shift Supervisor at Miller & Carter - Sunderland, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Miller and Carter, the home of the Steak Geeks. We take the bull by the horns. Picture perfect steaks, butchered,...

  • Shift Supervisor

    4 months ago

    Sunderland, United Kingdom Miller & Carter Full time

    As Shift Supervisor at Miller & Carter - Sunderland, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Miller and Carter, the home of the Steak Geeks. We take the bull by the horns. Picture perfect steaks, butchered,...

  • Floor Supervisor

    3 months ago

    Sunderland, United Kingdom Seaton Hospitality Full time

    Here at the Roker Hotel, we are looking to recruit a floor supervisor. Duties - To assist the manager in the day to day running of the venue. - Run and manage shifts individually whilst upholding the brand standards. - Become efficient in the opening and closing procedures of the venue. - Induct, train and develop team members to your high standards. -...

  • Bar and Restaurant Supervisor

    3 months ago

    Sunderland, United Kingdom Seaton Hospitality Full time

    Here at the Roker Hotel, we are looking to recruit a bar and restaurant supervisor. '''Duties''' - To assist the manager in the day to day running of poetic license. - Run and manage shifts individually whilst upholding the brand standards. - Become efficient in the opening and closing procedures of the venue. -Help put your own flair on the bar, assist in...

  • Part Time Shift Supervisor

    3 months ago

    Sunderland, United Kingdom Toby Carvery Full time

    As Part Time Shift Supervisor at Toby Carvery - Cleadon Village, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Toby Carvery, they don’t call us the ‘home of the roast’ for nothing! Our Toby Carvery family make...

  • Part Time Shift Supervisor

    3 months ago

    Sunderland, United Kingdom Toby Carvery Full time

    As Part Time Shift Supervisor at Toby Carvery - Cleadon Village, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Toby Carvery, they don’t call us the ‘home of the roast’ for nothing! Our Toby Carvery family make...

  • Part Time Shift Supervisor

    4 months ago

    Sunderland, United Kingdom Toby Carvery Full time

    As Part Time Shift Supervisor at Toby Carvery - Barnes Park, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Toby Carvery, they don’t call us the ‘home of the roast’ for nothing! Our Toby Carvery family make...

  • Bar Supervisor

    3 months ago

    Sunderland, United Kingdom Ttonic Full time

    Responsibilities: - Oversee the day-to-day operations of the bar, ensuring smooth and efficient service - Manage and supervise bar staff, including hiring, training, and scheduling - Develop and maintain a high standard of customer service, ensuring guest satisfaction - Create and update drink menus, incorporating new and innovative cocktails - Monitor...

  • Customer Support Supervisor

    1 month ago

    Sunderland, Sunderland, United Kingdom ATG Entertainment Full time

    Customer Support SupervisorATG Entertainment is a leader in the live performance sector, dedicated to delivering exceptional experiences to audiences.Our extensive knowledge and resources empower producers and creative professionals to realize their artistic visions, resulting in memorable shows presented in our iconic venues, all while ensuring outstanding...

  • Supervisor - Zen - Durham

    3 weeks ago

    Sunderland, United Kingdom Zen Group Full time

    Supervisor - Zen - Durham Who We Are… “If you go to Durham City and fancy a bite to eat, there’s a very strong chance that you’ll be enjoying a sandwich, burger or some seriously fine Asian fusion dining at one of the Zen Group’s restaurants, bistros or coffee shops”. (Insider Media; Nov 2023). A locally owned hospitality group with...

  • Kitchen Supervisor

    3 months ago

    Sunderland, United Kingdom Lev's Delivery Full time

    Want to join our Team at Lev's? Due to growth within the company we are looking for a kitchen supervisor to oversee operations at our new branch in Sunderland Job responsibilities will include: - Oversee and manage the daily operations of the kitchen - Ensuring to keep a high quality of food on a daily basis - Prepare and cook meals according to...

  • Cover Supervisor

    2 weeks ago

    Sunderland, United Kingdom GSL Education - Newcastle Full time

    Cover Supervisor (Science) Location: Sunderland, Newcastle Salary: £100 to £120 per day Start Date: ASAP Contract: Part-Time/Full-Time GSL Education’s Newcastle branch are seeking a motivated and knowledgeable Cover Supervisor (Science) to support the delivery of science lessons across secondary schools in Sunderland and Newcastle. This role...

  • Guest Relations Coordinator

    1 month ago

    Sunderland, Sunderland, United Kingdom David Lloyd Clubs Full time

    Front Desk Associate - Sunderland Are you interested in becoming part of the largest health and fitness organization in Europe while developing your career in a supportive environment? A position with David Lloyd Clubs as a Front Desk Associate offers a fulfilling opportunity. We pride ourselves on providing an exceptional atmosphere, top-notch facilities,...

  • Cover Supervisor

    4 months ago

    Sunderland, United Kingdom Group Eleven Full time

    **Duties: 32.5 HOURS A WEEK - MONDAY TO FRIDAY** - Supervise and manage classrooms in the absence of the regular teacher - Follow lesson plans and ensure that students are engaged in learning activities - Provide support and guidance to students, including mentoring and tutoring as needed - Maintain a positive and inclusive classroom environment - Manage...

Guest Relations Supervisor

4 months ago

Sunderland, Tyne & Wear, United Kingdom Duval Associates Ltd Full time

( Night Shift ) Guest Relations - Customer & Site Supervision - Hospitality sector - Sunderland A wicked e-sports facility, exciting Customer Service role - Be the point of contact4 days on - 4 days off - Absolutely superb work life balance - Speak to Chloe @ Duval asapAnd a brilliant innovative modern site / accommodation and facilities

Hospitality - Front of House - Sunderland - Proactive role - can do - get stuck in Great team24-bedroom property, part of an exciting gaming and events venue Buzzing role in a wicked gaming / esports businessThis would suit someone from a hotel, hospitality or retail background with a welcoming and professional personality who can provide friendly customer service and guest liaison.Great Salary - Exciting industry - Online Gaming - Esports - Community focus - loads happening Get involved in the hospitality side

Awesome customer service role in hospitality, wicked role for someone to work in a dynamic, modern business. You will provide customer liaison between guests and facilities. We’re looking for someone with great personality who can provide a warm, welcoming experience at this exciting Sunderland based leisure, gaming and events hub Looking for a new role with a difference, speak to Chloe for more information on this cracking role

Fantastic growing entrepreneurial company with solid track record of success. Brilliant opportunity in a first-of-its-kind in the UK site to become an exciting venue, events and gaming leisure hub in Sunderland.

The Role:

  • Assist the building Operations Manager
  • Walk-abouts, check security and maintenance, report any issues
  • Front of house and guest relations
  • Security
  • Preparations for the next day’s arrivals
  • Assist events team as required
  • Cleaning and basic maintenance

Duties:

  • Ensure guest experiences from arrival through to departure in the property are delivered according to the standards of the business
  • Follow and deliver all security procedures including patrols.
  • Front of House presence, in order to meet and greet guests and ensure that they are welcomed in a friendly and professional manner and assist with their check in, luggage, entry to the houses, rooms, events etc.
  • Attend to all guest enquiries, requests and complaints promptly, ensuring a high level of personal service whilst communicating any special requirements of individual guests to other departments.
  • To log and report incidents or concerns with the Buildings Operations Manager or Senior Management with regards to any guest complaints or operational challenges.
  • Awareness of all tariffs, facilities, current activities and events.
  • Ensure handover procedures are adhered to at all times and liaise with the Sales and Events Coordinator and Buildings Operations Manager with regards to any noticeable discrepancies.
  • Check that all bills, accounts, credit transactions and handover procedures are implemented proficiently.
  • Carryout regular patrols of the perimeter and building checks to ensure they are secure, deal with alarm system activations and monitor all CCTV cameras
  • Any other reasonable tasks allocated.

Key Skills and Qualifications Required:

  • Excellent communication skills and a strong guest focus
  • Willingness to undergo enhanced DBS checks and safeguarding training
  • Computer literate (training for internal computer systems will be provided)
  • Ability to report and record events as they occur
  • Confident to communicate security protocols to those who may be unaware
  • Reliable, watchful, patient, diligent and diplomatic
  • Proactively able to use initiative and seek guidance where necessary
  • Previous events and hospitality experience would be beneficial
  • Good organisational skills and well-honed ability to follow procedures
  • Actively uses social media platforms such as LinkedIn for business networking and industry updates

Exciting opportunity in a wicked business Speak to Chloe