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Technical Manager
3 months ago
About the Company: PermaRock Products Ltd, a Sustainable Investments Ltd Company, is a leading manufacturer and supplier of external wall insulation and render systems to the new build and refurbishment / decarbonisation sectors on a nationwide basis. Developed to meet the latest Building Regulations Requirements, our systems are suitable for all construction type and building heights, and our systems are sold on their technical excellence and the high calibre of the technical support we provide.
About the Role: PermaRock is seeking a suitably qualified / experienced Technical Manager to work closely with the directors and senior management team to lead, oversee and deliver a high-quality technical support service to customers including specifiers, architects, designers, registered installers and other external stakeholders as well as to internal departments and colleagues. The role is based full time at the company’s head office in Loughborough, Leicestershire (though will require visits to site and other stakeholder offices).
Responsibilities:
- Managing and ensuring an effective office-based technical service is available to support external and internal customers. Distinct focus required on risk management to meet both customer and business needs.
- Manage the wider technical team to provide U-value and condensation risk assessments using proprietary software. (Including developing a good working knowledge of the software for themselves).
- Manage the development, production and issue of CAD drawings / Sketch-up details, etc. in conjunction with CAD Technician.
- Manage the wider team to provide written specifications for PermaRock Systems to meet individual project requirements.
- Manage and deliver the provision of telephone, email and video conferencing/on-line technical support service to customers.
- Maintain and develop an effective CAD/BIM detail library and document control procedures.
- Ensure that non-conformance and customer complaint procedures are followed and that operations are carried out in accordance with ISO 9001 requirements.
- Ensure that all reporting is carried out timeously and in accordance with agreed procedures and content (external and internal reports).
- Attend site meetings/inspections and keep accurate notes/reports of such meetings where necessary.
- Attend (or deliver) Technical training sessions, to external and internal customers as necessary.
- Keep abreast of new product developments both internally and in the wider competitor marketplace.
- Maintain awareness of future market trends and requirements, changes in legislation, Standards, etc., and to ensure ongoing compliance with Building Regulations etc., for PermaRock Systems.
- To facilitate and enable the development, and improvement of the current and future product and system range.
- Ensure that all work undertaken within the remit is done safely and in accordance with the Company’s Health and Safety policies and requirements.
- Ensure that compliance with PAS 2030 / 2035, NIA, SWIGA & NHBC requirements are met where required.
- Management of both internal and external sources of technical information – technical library, website, NBS Plus, etc in conjunction with Marketing Manager where appropriate.
- Further, to support to marketing activities and website development, CPD material, product literature ect..
- Where appropriate / as instructed, represent the business at trade bodies, industry technical committees, etc.
Qualifications: The successful individual will be required to have a broad knowledge of construction methods and practices, preferably including knowledge of both new build and retrofit scenarios, and ideally some experience of the decarbonisation sector and be able to relate this to external wall insulation theory and practice.
The successful post holder will also already have or quickly attain a good understanding of the relevant parts of the UK Building Regulations, PAS 2030 / 2035 Requirements, NHBC Standards, etc., as well as third-party Product Certification (e.g. BBA, Kiwa, etc).
Benefits:
- Competitive salary commensurate with qualifications, experience and relevance to the role.
- Company car or car allowance.
- Laptop / Mobile Phone.
- 25 days annual leave + England/Wales bank holidays,
- Workplace pension scheme.
- Death In Service Life assurance – 4 times annual salary.
