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Customer Service Coordinator

2 months ago

UK, UK, United Kingdom Nitrous Group Limited Full time

To support the daily running of the Loan Tool Programmes by addressing customer issues promptly and professionally to ensure satisfactory resolutions.

Provides an excellent standard of customer service in written and spoken communication. (email, CRM and phone)

• Follows departmental processes and procedures

• Communicates with line manager and team on day-to-day operational issues to ensure smooth running

• Liaises with other departments and whenever required.

• Brings increased efficiencies to the daily operational activities, resulting in increased value for the customer as well as internal process improvements

• Product updates, changes, supersession and new stock implementation

• Contributes to warehouse audits (occasional travel required)

• Focused on the achievement of our mission in accordance with our Beliefs, Values and Vision; striving to embody the culture of respect, teamwork and integrity. Contributing to an environment where diversity is valued and there is equal opportunity for all

• Committed to non-negotiable product and workplace safety in line with the Snap-On Safety Philosophy. Will work safely and accept personal responsibility for every associate’s safety

• The above list is not exhaustive, and the post holder will undertake such other duties as required


  • Experience of working in supply chain and customer support environments
  • Experience of client relationship management through telephone and email interaction


• Ability to communicate effectively and professionally and build relationships at all levels from dealers to clients and senior management

• Good problem-solving skills, ability to generate possible solutions

• Able to work on own initiative

• Good knowledge of Outlook and MS Excel (pivot tables, VLOOKUP)

• Good level of IT skills in general

• Good written and spoken English