Workforce Planner

5 days ago

UK, UK, United Kingdom Plantexpand Ltd Full time

At Plantexpand, we offer our customers an all-in-one, go-to destination for vehicle and plant repairs and maintenance. We also offer a comprehensive outsourcing service to a whole range of clients. We created our own Asset Management System designed to give our customers an overview of everything from spend analysis to VOR tracking, booking fleet availability and much more.


We focus on keeping our customers happy through our bespoke service and longstanding relationships. We work with many nationally recognised companies including Thames Water, ARI, UKPN, Cadent, Rivus, the AA and St John's Ambulance to name a few


Due to company growth, we are now recruiting for a Workforce Planner to work within our Bookings team.


Responsibilities Include:


  • Organise and control the engineers' workload, including planned services, maintenance tasks, repairs, and work in progress via telephone and email
  • Alter and update rotas to provide the best operational cover according to the demands of the service and to attain the optimum use of the resources available.
  • Plan technician jobs to ensure at least 90% utilisation, achieved through effective planning to group jobs within proximity, reduce travel time, and work with colleague planners.
  • Liaise with the Management Team to maintain a flow of correct and accurate information regarding staff absence and the resources available to them.
  • Prioritise the workload from phone calls, emails, and other correspondence to deal with it efficiently and effectively.
  • Manage inbound and outbound customer communications related to service delivery or general queries.
  • Re-prioritise throughout the day as circumstances change.
  • Develop comprehensive workforce plans up to six weeks in advance to maintain high customer standards and expectations.
  • Maintain an accurate record of planning on PAMS and relevant customer portals.
  • Collaborate with peer workforce planners to share resources and develop staffing strategies.
  • Communicate with the mobile technician team daily and maintain service delivery KPIs.


The ideal candidate for the role will have:


  • Experience in a high pressure office environment
  • Experience in a busy call handling environment
  • Good geographical knowledge
  • The ability to multi-task
  • A good team player


Hours are Monday-Friday, 08:00-17:30

If you feel you are suitable, please apply today

  • Office Space Planner

    4 weeks ago

    UK, UK, United Kingdom Publicis Groupe Part time

    Office Space Planner (Part-Time)2, Television Centre, 101 Wood Ln, Shepherd's Bush, London, W12 7FRCompany Description#LI-HybridPublicis Groupe is one of the largest advertising agency holding companies in the world and a global leader in the fields of marketing, communications, and digital transformation. A Connecting Company for the Connected Age,...

  • Rail Administrator

    1 day ago

    UK, UK, United Kingdom Adzuna UK C2 Full time

    Rail Administrator in Farnham, Surrey Vital Human Resources Ltd, is a subsidiary of Morson Group and a dedicated, highly regarded recruitment business. Vital are looking to recruit a Rail Administrator to provide full support to our growing Farnham office. Role: Rail Administrator Location: Vital Human Resources Ltd | Unit 10, Guildford Road Trading Estate,...

  • AV Senior Executive

    2 months ago

    UK, UK, United Kingdom Spark Foundry Full time

    AV Senior Executive - Media Planner/BuyerWood Lane, London, W12Company DescriptionSpark Foundry make up part of a thriving global media network and is part of the Publicis Groupe, one of the world’s leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries.Who We Are in the UK? Spark Foundry, the...

  • AV Account Director

    5 months ago

    UK, UK, United Kingdom Spark Foundry Full time

    AV Account Director (Media Planner/Buyer)Wood Lane, London, W12Company DescriptionSpark Foundry make up part of a thriving global media network and is part of the Publicis Groupe, one of the world’s leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries.Who We Are in the UK? Spark Foundry, the...

  • HSE Administrator

    4 weeks ago

    UK, UK, United Kingdom Allegis Group Full time

    General Description: Support in delivering the Health & Safety strategic plan. Taking minutes of meetings and action logs. Handling of sensitive and confidential information. Assist in the implementation of corrective action from incident investigations and safety concerns where required. Supporting forums and working groups across the business. Assist in...

  • Engineering / Technical Director

    2 months ago

    UK, UK, United Kingdom Galldris Group Full time

    Engineering / Technical DirectorGalldris GroupLocation: Head Office, Enfield, MiddlesexAn exciting opportunity has arisen for an Engineering / Technical Director to join our Head Office team in Enfield Middlesex. To be considered, you will come from a Civil Engineering Background.Key Accountabilities to include but not limited to:Working with the team to...

  • Business Director, London

    4 weeks ago

    UK, UK, United Kingdom Spark Foundry Full time

    Business DirectorWood Lane, London, W12Company DescriptionSpark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world’s leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries.Who We Are in the UK? Spark Foundry, the Acceleration Agency.We...

  • Global Senior Account Executive, London

    2 months ago

    UK, UK, United Kingdom Spark Foundry Full time

    Global Senior Account ExecutiveWood Lane, London, W12Company DescriptionSpark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world’s leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries.Who We Are in the UK? Spark Foundry, the...

  • Business Director

    4 weeks ago

    UK, UK, United Kingdom Spark Foundry Full time

    Business Director - FTC - Jan startWood Lane, London, W12Company DescriptionSpark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world’s leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries.Who We Are in the UK? Spark Foundry, the...

  • Performance Planning Manager, London

    4 months ago

    UK, UK, United Kingdom Spark Foundry Full time

    Performance Planning ManagerWood Lane, London, W12Company DescriptionSpark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world’s leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries.Who We Are in the UK? Spark Foundry, the Acceleration...

  • Out-of-Home Account Manager, London

    3 months ago

    UK, UK, United Kingdom Spark Foundry Full time

    Out-of-Home Account ManagerWood Lane, London, W12Company DescriptionSpark Foundry, the Acceleration Agency.Spark Foundry make up part of a thriving global media network and is part of the Publicis Groupe, one of the world’s leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries.We help brands...

  • Planning Director, London

    2 months ago

    UK, UK, United Kingdom Spark Foundry Full time

    Planning DirectorWood Lane, London, W12Company DescriptionSpark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world’s leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries.Who We Are in the UK? Spark Foundry, the Acceleration Agency.We...

  • Strategist (Account Director level) - Fixed Term Contract, London

    4 months ago

    UK, UK, United Kingdom Spark Foundry Full time

    Strategist (Account Director level) - Fixed Term ContractWood Lane, London, W12Company DescriptionSpark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world’s leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries.Who We Are in the UK?...

  • Planning Account Manager, London

    3 months ago

    UK, UK, United Kingdom Spark Foundry Full time

    Planning Account ManagerWood Lane, London, W12Company DescriptionSpark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world’s leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries.Who We Are in the UK? Spark Foundry, the Acceleration...

  • Paid Social Account Director, London

    3 months ago

    UK, UK, United Kingdom Spark Foundry Full time

    Paid Social Account DirectorWood Lane, London, W12Company DescriptionSpark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world’s leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries.Who We Are in the UK? Spark Foundry, the Acceleration...

  • Senior Account Executive, London

    1 month ago

    UK, UK, United Kingdom Spark Foundry Full time

    Senior Account ExecutiveWood Lane, London, W12Company DescriptionSpark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world’s leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries.Who We Are in the UK? Spark Foundry, the Acceleration...

  • Planning Manager, London

    1 month ago

    UK, UK, United Kingdom Spark Foundry Full time

    Planning ManagerWood Lane, London, W12Company DescriptionSpark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world’s leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries.Who We Are in the UK? Spark Foundry, the Acceleration Agency.We...

  • Strategist (Mid-Level), London

    3 months ago

    UK, UK, United Kingdom Spark Foundry Full time

    Strategist (Mid-Level)Wood Lane, London, W12Company DescriptionSpark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world’s leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries.Who We Are in the UK? Spark Foundry, the Acceleration...

  • Planning Account Manager, London

    2 months ago

    UK, UK, United Kingdom Spark Foundry Full time

    Planning Account ManagerWood Lane, London, W12Company DescriptionSpark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world’s leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries.Who We Are in the UK? Spark Foundry, the Acceleration...

  • Planning Account Director, London

    3 months ago

    UK, UK, United Kingdom Spark Foundry Full time

    Planning Account DirectorWood Lane, London, W12Company DescriptionSpark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world’s leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries.Who We Are in the UK? Spark Foundry, the Acceleration...