RCA Analyst, User Services

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business area

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.

BNP Paribas Corporate and Institutional Banking is a globally recognized leader offering capital markets, securities services, financing, treasury and advisory solutions.

RISK Global Services is a stream within RISK which aims at being a single place for issues related to risk data/analysis, models/methodologies, stress-testing, market & counterparty risk systems. Within Global Services, RISK Systems is in charge of providing the bank with a comprehensive capital markets risk system used to calculate market and counterparty risk capital figures using advanced method internal models validated by the regulator and to support the needs of users for risk analysis, risk reporting and the credit process. Inside RISK Systems, the IT Development department is in charge of delivering and supporting world class software using agile methodology.

Job purpose

RISK Systems Operations is part of RISK Systems and provides to its clients a range of services and products related to Market and Counterparty risk.

RCA analyst - User Services will provide support and client facing role to business users in relation to production and application services for Counterparty Market Risk. Ensures that issues, risks and deviations are identified and reported to the appropriate stakeholders/decision makers promptly. The analyst ensures that all parties adopt the common framework of standard re-usable processes and supporting systems in order to improve the effectiveness and efficiency of the integrated planning and coordination activities.

RISK ERA Systems Operations, plans and coordinates the resources to establish successfully a new or changed service into production within the predicted cost, quality and time estimates. It ensures that all parties adopt the common framework of standard re-usable processes and supporting systems in order to improve the effectiveness and efficiency of the integrated planning and coordination activities. It also provides clear and comprehensive plans that enable the customer and business change projects to align their activities.

Key responsibilities

The role requires a fully competent, subject matter expert and experienced IT Risk professional with Risk production and business analysis skills, accountable for coordinating and overseeing a range of activities in their area of expertise.

Establish a relationship with the business and also close collaboration between project team, service transition and implementation of the controls required on the production framework to provide sustainable support and also ability to present in the steerco committee across transversal topics.

Work is done independently, but is reviewed at critical points by more senior Risk professionals.

Production and process improvements:

• Use best practices and knowledge of internal or external business issues to improve operations processes, services, and practices.

• Identify the most appropriate option or adapt existing approaches to resolve issues by evaluating, interpretating and making judgement to select the right course of action independently.

• Define and implement Service Validation and Testing criteria for all projects in conjunction with Service Operations team (platform and application support teams)

• Generate efficiency by contributing to the continuous Improvement of the operations.

Expertise on Support operations :

• Complete ownership of one module to achieve the desired objective

• Provide expertise on data quality/system issues and adequate remediation actions.

• Contribute to the end-to-end view and establishment of appropriate reporting and monitoring tools.

• Provide operations' requirements to the project team.

• Identify and implement efficiency by automating & streamlining controls.

• Provide expertise and operations resources to projects.

• Accountable for delegation and perform the activities with the help of various teams

Data & functional Analysis:

• Resolution of data quality/system issues and adequate remediation actions.

• Perform data analysis and investigation to identify and define issues and define the cause of the problems.

• Appropriate reporting and monitoring of tools for communication.

• Escalate operational issues and follow service model.

• Understand the impact on the services and keep the stakeholders updated.

• Identify and implement efficiency by automating & streamlining controls.

• Risk controls and certification: Provide framework on the tooling to enable sign-off.

• Analysis of Maintenance and Enhancement tasks.

• Analyse changes and their impacts on operations services.

• Analysis of SLE performance and identify area of improvement.

Risk Analysis

• Deliver risk analysis on Market risk or counterparty risk domain from RCA perspective.

• Ability to explain the implications and measures for the impact to be in control.

• Provide business support, act as second and third line of support.

• Identify operational risk in running the service and related impact.

• Contribute to build tools used for controls, monitoring and reporting.

• Ensure reactivity for ad-hoc request or tailor-made stress tests linked to new client onboarding, stressed market behaviour, specific portfolios or change in client relationship.

• Ensure consistency in operational approach and communication with stakeholders.

• Able to work in agile delivery mode.

• Understanding of clients and associated business.

Production and process improvements:

• Use best practices and knowledge of internal or external business issues to improve operations processes, services, and practices.

• Identify the most appropriate option or adapt existing approaches to resolve issues by evaluating, interpretating and making judgement to select the right course of action independently.

• Execute Service Validation and Testing criteria for all changes in conjunction with Service Operations & business teams (platform, production and application support teams)

• Contribute to the continuous Improvement of the operations.

• Should be working closely with Service Transition to provide expertise and ensure operations requirements are well captured before releasing.

Knowledge management & documentation:

• Improve documentation with streamlined and ideal approach for the bank

• Design training for junior team members within business area and expertise in all locations

• Well versed with Agile working model

Requirements

Detailed knowledge of IT and Risk management and processes and able to translate knowledge and experience into recommendations to improve team operating practices.

Good people management skills and an ability to work with individuals to set individual tasks and manage expectations from the business & stakeholder.

Excellent written and oral English skills in order to articulate technical issues and to be able to take the complex and make simple to enable effective communication with individuals across the business.

Good IT skills and a good understanding of the IT technologies, systems and architecture for RISK IT.

Business Skills

• Subject Matter Expert in one of areas (Market Risk, Counterparty Risk).

• Complete understanding of Risk domain (lifecycle)

• Ability to play techno-functional and do multi-tasking on various topics

• IT Infrastructure: Understanding of IT infrastructure relevant to RISK IT.

• Production Operation Steering: Ability in managing production operations.

• IT Risk and Cybersecurity: Knowledge of IT risk management and cybersecurity principles.

Behavioural Skills

• Results-Driven: Ability to deliver outcomes effectively.

• Client focus: Understanding of customer service and provide client with appropriate solution.

• Teamwork: Know how to work in a team and across teams.

• Accuracy: Attention to details and quality of deliverables.

Transversal Skills

• Communication: Strong communication, both verbal and written.

• Organisation: Good organisation and time management abilities. Task management based on priority, value and urgency.

• Process Development and Adaptation: Competence in developing and adapting processes.

• Analytical Ability: Good analytical skills.

Technical Skills

• Risk management: Good finance background with sound experience in risk management

• Development Languages and Best Practices: Knowledge of IT development languages, skills, and best practices in accordance with ITO guidelines.

Experience

• Previous experience in the banking industry with a focus on Front office or Risk within a change function.

• Experience in the transition of IT deliveries from development into operations.

• Subject matter expert in financial domain in support area.

Tools and Methodologies

• Tools: Proficiency in using Jira, JiraAlign, Excel, Confluence, Teams, SharePoint, Clarity for backlog management, collaboration, and facilitation.

• Methodologies: Familiarity with Lean, Agile@scale, Agile Scrum, DevOps, Site Reliability Engineering, and Design Thinking principles.

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank's strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We're a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• allowance of at least 26 days (plus bank holidays) - with option to buy and sell holidays.
• plans - a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• , neurodiversity assessment and support.
• in London - include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

* Subject to relevant caps

2. As the eurozone's largest bank, w e are committed to having a positive impact in the world.

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year - in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don't want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you'd benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid

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