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IT Support Engineer
2 months ago
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We servemorethan5.5mcustomerseveryday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
Trusted Partners:
- Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
- HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
- Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
- Fortinet: Elite VIP Program – one of only 2 in the UK
- AWS: Advanced Solution & Managed Service Provider Program
The Role: We’re now recruiting for an Internal Support Engineer to join our busy team based in Wisborough Green. The main focus of this role is to provide support for the use of key business applications. The role can be varied and covers a wide range of technologies so the candidate must be able to adapt to changes in responsibilities and duties as appropriate.
Key Responsibilities:
- Provide support for the use of key business applications.
- Handle incoming calls from users.
- Operate a helpdesk system responding to problems quickly, efficiently and in a timely manner.
- Maintain user accounts in Active Directory, Office 365, Exchange.
- Build, service and troubleshoot laptops and desktops.
- Ensure systems are kept up-to-date and maintained in line with best practice.
- Co-ordination with 3rd party vendors to support systems.
- To follow and aid in the development and deployment of ISO processes and software solutions in line with business strategy and the priority set by management.
- Evaluate and implement appropriate technologies and where appropriate participate in projects relating to supported applications and new systems for the business.
- Assist in the support of onsite meeting room equipment (Poly, Cisco, Surface Hub), WiFi and printing
- Occasional out of hours work may be required as and when necessary.
Skills & Experience:
- Previous experience working within a BAU IT support team in a service desk environment, minimum 1 year
- Windows 10
- Active Directory administration
- DNS, DHCP
- Hardware/software builds
- Windows server experience
- Printers
- SharePoint
- Office 365
- OneDrive
Key Words:
IT Support Engineer - IT Engineer - IT Support - Windows - O365 - Office365 - Active Directory - AD
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
