Customer Success Manager
23 hours ago
Customer Success Manager (Virtual/Hybrid) - Consultancy-Led SaaS
We are a rapidly growing B2B company (recently acquired by Private Equity group Inflexion) in the consultancy led SaaS space. We are searching for a highly motivated and results-oriented Customer Success Manager (CSM) to drive long term growth.
In this virtual/ hybrid role, you will work alongside our operations teams - leading activity to maximise retention, increase customer loyalty and maintain high levels of customer satisfaction. You will be key in our journey to providing world class service to our clients.
Responsibilities:
- Solve quality issues and build systems to ensure they don’t happen as part of an always improving mindset
- Partner with new customers during onboarding, to ensure a smooth transition and successful implementation of our SaaS solution
- Act as a trusted advisor, proactively identifying customer needs, challenges, and opportunities for growth
- Develop and deliver training programs, empowering customers to get the most out of our platform
- Regularly monitor customer health, identify potential churn risks and implement proactive retention strategies
- Collaborate with the consultancy team to ensure seamless integration of our services and maximise customer value
- Gather customer feedback and maximise usage data to identify areas for product improvement and upsell opportunities
- Track and report on key customer success metrics, including retention rate, customer lifetime value (CLTV) etc.
Qualifications:
- Minimum 3 years of experience in a Customer Success role in a B2B SaaS environment
- Proven track record of exceeding customer retention and satisfaction targets
- Strong understanding of the customer lifecycle
- Excellent communication, interpersonal, and presentation skills, with a focus on effective virtual communication
- Experience with SaaS onboarding and virtual training methodologies
- Strong analytical and problem-solving skills
Benefits:
- Competitive salary and benefits package
- Opportunity to work in a fast-paced and dynamic environment with a flexible work arrangement. The office is based in Malmesbury with two days a week in the office. We will consider a virtual role with 2 days a month in the office for the right candidate. Occasional travel required
- Be part of a team dedicated to customer success and innovation
- Make a real impact on the growth of our company
About us:
IMSM are leading ISO specialists. We deliver high-quality ISO consultancy and certification services to organisations of all sizes, from all sectors, all over the world. By implementing international recognised standards, we help these businesses ensure the quality, safety and efficiency of their products, services, and systems. As an organisation, we work towards a common goal: consistently delivering world-class consultation to our clients.
-
Strategic Customer Success Manager
2 weeks ago
Devon, UK, South West England, United Kingdom ISL Talent Full timeStrategic Customer Success ManagerLocation: hybrid role (regular visits to London or Exeter office)Salary: up to £75kAs a Strategic Customer Success Manager, your primary focus will be on driving revenue growth and ensuring customer success. You will manage a portfolio of enterprise customers, identifying upsell and renewal opportunities, and building...
-
Product Manager
3 weeks ago
Wiltshire, UK, South West England, United Kingdom Meiyume Full timeWe are a Global beauty business specialising in high quality, sustainable, solutions for the beauty industry.With our Headquarters in Hong Kong, we have sales and marketing support in the UK, New York, Paris, Singapore and Hong Kong and 5 Manufacturing facilities specialising in Haircare, Colour Cosmetics, Fragrance, Skincare and Body care.Our in-house...
-
Key Account Executive
3 weeks ago
Wiltshire, UK, South West England, United Kingdom IMSM Full timeRole: Key Account ExecutiveLocation: Malmesbury (hybrid)Hours: 35 per weekContract: Full-time, permanentAbout the job:Are you an experienced account manager or have experience in customer success/support looking for the next step in your career? IMSM are seeking a Key Account Executive to manage key account relationships, ensuring customer success and...
-
Customer Success Manager
1 month ago
Doncaster, UK, South Yorkshire, United Kingdom Project Control Tools Full timeAbout the RolePCT is a ConTech start-up based in the UK. The founding team are from rail, construction and infrastructure backgrounds and we have developed simple to use solutions for projects and teams of all sizes.We are a fast-growing business and have a great opportunity for an amazing person to join the team. You’ll be joining at an exciting time for...
-
Herd Manager
3 weeks ago
Dorset, UK, South West England, United Kingdom REAL Success Ltd Full timeJob descriptionHerd Manager - DorsetAn exciting opportunity for a Herd Manager to lead our Dairy Farm in Dorset has arisen.Our FarmWe are currently farming 350 acres with 160 cross-bred cows. We are moving from a high-yield system to a grass-based, high-welfare farm. Our cows yield 8,800 litres, and we supply Wyke Cheese with our milk. We milk twice daily...
-
Customer Success Manager
3 months ago
Horsham, UK, West Sussex, United Kingdom Clearwater People Solutions Ltd Full timeAre you a Customer Success Manager with experience in FinTech, InsurTech, SAAS or Software House? We are supporting a growing software company to hire a full time permanent Customer Success Manager to join their team based in Horsham. This role is a key functionality to the business and offers hybrid working with only 2 days per week required on site. Key...
-
Account Manager
1 month ago
Hampshire, UK, South East England, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeCompany insight:Award winning cloud solution provider with 20 Year’s experience in the technology space!Experts in their field, these guys are certified partners of some of the most recognised technology brands on the planet!With their success and growth, they are significantly outperforming the market competition!The Role:These guys have secured a...
-
Customer Success Manager
23 hours ago
Birmingham, UK, West Midlands, United Kingdom i2i Recruitment Full timeCustomer Success Manager Birmingham £35,000 My client is a growing business with a strong presence in both the UK and US. They provide innovative solutions that help businesses and public sector organisations thrive. Their clients include some of the biggest names in both sectors, and they pride themselves on delivering excellent service through a talented...
-
Demand Planner
1 month ago
Wiltshire, UK, South West England, United Kingdom ARCA Full timeJob Title: Demand Planner / Supply Chain LeadLocation: Wiltshire, UKEmployment Type: Full-time, Onsite (40 hours per week)About Us:ARCA is working on behalf of a rapidly growing engineering scale-up based in Wiltshire seeking a proactive and detail-oriented Demand Planner to join their dynamic team of 4 planners.Role Overview:As a Demand Planner, you will...
-
Electrical Estimator
3 weeks ago
Wiltshire, UK, South West England, United Kingdom Cento Full timeStep into a dynamic role, where your expertise will be pivotal in estimating and managing large-scale commercial and industrial projects. We're seeking an Electrical Estimator to work on exciting and diverse building services projects, driving the success of our growing team.Key Responsibilities:Prepare detailed electrical estimates for a variety of...
-
Senior Account Executive
23 hours ago
Wiltshire, UK, South West England, United Kingdom Cavendish Maine Full timeSenior Account Executive - Business ProtectionHybrid (Offices Across the UK)Competitive SalaryThe Company:One of the UKs largest independent brokers which specialise in multiple sectors including retail, hospitality and leisure are looking for an experienced Account Executive to join their business protection team.Purpose of the Role:To secure new commercial...
-
System Architect
1 month ago
Wiltshire, UK, South West England, United Kingdom Innovate Full timeSystems Engineering ArchitectPermanent- Full Time - SeniorLocation: Wiltshire (2 days per week on-site)Salary: Competitive Salary + Package + Bonus About: Our client is a leading provider of innovative solutions across the engineering, systems, and technology sectors. Working with a range of clients across defence and government. As part of a unique...
-
Food & Beverage Assistant Manager
6 hours ago
Wiltshire, South West England, United Kingdom NATIONAL TRUST Full timeAre you looking to develop your career in Food & Beverage? The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us. We have an opening for a Food and Beverage Assistant Manager. Because we are in a rural area, please think about how you’d be able to get...
-
Customer Solutions Technician
4 months ago
Bristol, UK, South West England, United Kingdom Johnson Controls International Full timeWhat you will do Customer Solutions Technicians are field based and are required to carry out Routine Inspections and breakdown repairs to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an...
-
Sales and Customer Service Assistant
4 weeks ago
Bristol, UK, South West England, United Kingdom SLS Recruitment Ltd Full timeCustomer Assistant - Immediate starts availableBased in the heart of Bristol, our client is currently recruiting for customer service and sales advisors to start immediately due to their recent expansion and high client demand. Dealing with all aspects of our client's sales, customer service and promotions campaigns, these are varied roles requiring...
-
Customer Success Manager
1 month ago
Leeds, UK, West Yorkshire, United Kingdom DiverseJobsMatter Full timeJob DescriptionAbout The RoleWe are seeking a proactive and commercially astute Client Success Manager to join our team and support our growth across either our education, health or central government portfolios. Working directly with the client, our delivery and commercial teams you will play a crucial role in the management and development of our client...
-
Fundraising Compliance Manager
6 hours ago
Wiltshire, South West England, United Kingdom NATIONAL TRUST Full timeWe’re currently recruiting for an experienced Fundraising Compliance Manager to join our team. At the National Trust our vision is to be recognised as a leading UK fundraising charity ensuring that people, now and forever, benefit from nature and heritage. We welcome new and diverse donors at all levels, inspiring their support for people and places. What...
-
Customer Service Manager
1 month ago
Surrey, UK, South East England, United Kingdom Thomas Gray Full timeRequired background: HousebuildingWe are working with an award-winning 5* housebuilder who are renowned for their product differential and market share within England. Reporting to the Head of Customer Service, we are looking for an enthusiastic Customer Service Manager to manage new and existing customers across various projects. You will be heavily...
-
Area Manager
23 hours ago
Bristol, UK, South West England, United Kingdom Zachary Daniels Full timeArea Manager | Fashion Retail | Salary up to £50,000 + Company Car & BenefitsZachary Daniels are collaborating with a retailer to source a highly skilled Area Manager for a renowned and thriving business. We are seeking an Area Manager with a robust background in managing multiple sites, delivering exceptional outcomes across an established region. Our...
-
Business Development Manager
1 month ago
Devon, UK, South West England, United Kingdom Zachary Daniels Full timeZachary Daniels Retail Recruitment Ltd are partnering with a major convenience store retailer in their search for a Business Development Manager to support the independent operators thrive and maximise the potential of their business. We are searching for a convenience store expert. The role Our client is looking for a Business Development Manager that will...