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Strategic Solutions Lead

3 months ago

London UK, UK, United Kingdom MarkJames Search Full time

Strategic Solutions Lead

12-month contract

London, Hybrid

Our client are looking for a Strategic Solutions Lead to join team which supports the commercial development of their DSP technology, and is accountable for client education, client onboarding and DSP activation.

Key Responsibilities:

  • Handle the day-to-day DSP trading requests from our agency partners.
  • Leading role in our DSP Customer Training & Onboarding programme and continuous client knowledge development.
  • Facilitate regular client office hours, manage new client onboarding, and support self-service activations.
  • Establishing trusted relationships and serving as a subject matter expert on DSP technology.
  • Drive adoption of new platform functionality, position new inventory and data sources.
  • Act as an advocate for the customer internally, driving product requests and prioritisation over the customer lifecycle.
  • Be an expert with respect to optimisation, strategy and performance and be able to communicate these to all levels of an Agency or Brand Direct.
  • Establish client best practices, recommend tools, and develop new processes to help the customer relationship scale; share this across the Platform Team.
  • Help troubleshoot any client issues and escalate internally to the appropriate teams.

Key experience and skills include:

  • Worked in advertising technology solutions for 3+ years, preferably with programmatic buying or planning experience.
  • Demonstrate a good knowledge of the programmatic landscape.
  • Good track record in developing relationships with key Internal and external stakeholders.
  • A passion for online media is essential with experience in programmatic trading, knowledge of the landscape and strong understanding in leading ad servers, ad networks, DSP's, SSP's, DMP's and creative platforms.
  • Entrepreneurial, with an ability to work well independently, prioritise multiple tasks, meet deadlines, demonstrating initiative and a strong work ethic.
  • Numerate with a good level of knowledge of MS Office packages, particularly Excel, Outlook, PowerPoint and Word.
  • Degree qualified and motivated with a can-do attitude and a hunger for delivering results