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Sales Executive

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Coventry, West Midlands, United Kingdom Windmill Village Hotel Full time

We have an exciting opportunity for a Sales Executive to join our group of hotels, namely the Windmill Village Hotel and Manor Hotel; working over both sites. You will receive a competitive salary plus amazing benefits which include free membership to our state of the art health club and golf club, discounted food & beverage and discounted stays within the group.

Your role will be to help manage the events sales function for the hotels, whilst also proactively developing new business. You will also be responsible for building the properties profile and continuing to position the properties as the hotels of choice in the local market.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service.

Main duties and responsibilities

  • Respond to all enquiries in a timely, confident and professional manner to qualify the enquiry into a sale
  • Communicate effectively throughout the whole process up until the event date and to ensure that a smooth handover is delivered to the operations team
  • Be fully knowledgeable of the events market and raise the profile of The Hotel Group within the local market through partnerships and collaborations
  • Be fully conversant with facilities, services, and special promotions offered by the hotel and pass this information on to the guest whenever the possibility arises in order to maximise sales
  • To be commercially aware and yield business accordingly
  • Act with initiative, plan for the future and any possible consequences. Be pro-active in getting things done and exceed the expectations of both guests and colleagues alike
  • Manage all diary space that should provisional events cancel suitable alternative business is already in place or could easily be found
  • Prepare all quotations, proposals and contracts according to the clients requirements and chase initial and final details all through the events booking procedure
  • Take the lead for ensuring that all site visits are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client
  • Identify new sales leads, chase and secure the lead
  • Evaluate each individual enquiry to maximize occupancy and revenue for M&E and Room Sales
  • Deal with all confirmed events and logistical plans, understanding the clients food, beverage and accommodation requirements
  • Establish, maintain and develop relationships with new clients
  • Liaise closely with M&E Operations to ensure that rooms are set up correctly and clients expectations are met

The Ideal Candidate Will:

  • Have experience of working within a hotel operation, or similar operation
  • Deliver excellent customer service at all times
  • Possess a great personality whilst being genuine, approachable, and attentive

The Essential Skills:

  • Commercial knowledge with a background of hitting targets
  • Experience of working in the corporate, conference or leisure industry
  • Organised and structured in your approach

The Desirable Skills:

  • Confident personality with presence
  • Engaging and the ability to inspire
  • Forward Thinking

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