CRM & Insights Manager

2 months ago

London, UK, United Kingdom STH Group Full time

From the Olympic Games in London and Tokyo to the Cricket World Cup in England & Wales, and the Rugby World Cups in Japan, England, New Zealand, and France, our award-winning team spans the globe to create travel and hospitality programs with one simple ambition: to ensure sports fans feel they’ve been part of an experience of a lifetime.


The STH Group partners with event owners to enhance the world’s biggest sporting events. We are seeking a CRM & Insights Manager with early to mid-career experience to join our team and help manage our CRM and Automation systems. This is an exciting opportunity for someone looking to develop their skills in CRM management, insights and data analysis while contributing to the growth of our business.


This role involves both hands-on learning and a strategic approach, where you'll work closely with senior team members to support customer insights, engagement and retention initiatives. You’ll gain valuable experience in managing CRM operations, enhancing customer relationships, and working with a global team.


If you're a team player eager to expand your CRM expertise, with a keen interest in data analysis, we’d love to hear from you. This role offers hybrid working, with three days a week based in our Richmond office.


What You’ll Be Doing:


  • Assist in managing the CRM system to improve functionality, helping to integrate business platforms and analyse customer data.
  • Support the integration of CRM with other business systems, learning how to automate workflows and improve data flow within the organisation.
  • Help maintain CRM data integrity and ensure GDPR compliance, gaining experience in data management and privacy best practices.
  • Act as a point of contact for CRM-related queries, assisting with communications between STH, Sodexo, and Salesforce.
  • Participate in onboarding and ongoing CRM training sessions, helping team members understand and use the system effectively.
  • Help maintain the email content calendar and support regional marketing teams in aligning their local plans.
  • Assist in managing customer journeys through automation workflows, working with regional marketing teams to maintain consistency across all STH projects.
  • Learn how to extract, analyse, and report on CRM data, supporting the team in providing insights to key stakeholders.
  • Assist with segmentation strategies, learning how to create personalised customer experiences based on data insights.
  • Help maintain dashboards that provide visibility into customer metrics, campaign performance, and CRM effectiveness.


Who You Are:


  • Some experience with CRM systems (Salesforce knowledge is a plus) and a strong interest in learning how to leverage CRM for business growth.
  • A desire to develop your data analysis skills, using customer data to inform decisions.
  • Comfortable working in a team environment and keen to support projects from start to finish.
  • Strong communication and interpersonal skills, with an eagerness to collaborate with cross-functional teams.
  • Basic understanding of data protection regulations like GDPR, with a willingness to learn more about data privacy best practices.
  • An interest in developing customer-centric strategies and delivering excellent customer experiences.
  • A desire to grow and take on more responsibility as your CRM skills develop.


What’s in it for You:


This role offers a competitive salary, a 10% annual company bonus, a fantastic pension scheme, private BUPA healthcare, access to a wide range of retailer discounts, a comprehensive Employee Assistance Program for mental health and wellbeing support, regular team socials, and 25 days of holiday plus bank holidays.


STH Group is a Sodexo Live company, with offices in London, Auckland, and Melbourne, enabling a truly global reach and service offering.

  • CRM Manager

    2 weeks ago

    London,, UK, United Kingdom Tribal Tech - The Digital, Data & AI Specialists Full time

    Job Title: CRM ManagerLocation: London, UK (Hybrid)Company: Leading Digital AgencyAbout the RoleWe are seeking a data-driven and customer-focused CRM Manager to join our innovative digital agency in London. As a key part of our team, you will take charge of our CRM strategies, managing multi-channel campaigns that drive engagement, retention, and growth for...

  • CRM Manager

    3 weeks ago

    London,, UK, United Kingdom EMR | Specialist in Marketing Recruitment Full time

    A financial services provider based in London is recruiting a CRM Manager to design and implement the CRM / cross-sell strategies for the defined geography.Responsibilities:Manage Salesforce Marketing Cloud platform, ensuring platform operates at efficiently as possibleConduct regular review meetings with partners, ensuring alignment on goals and...

  • Senior CRM

    3 weeks ago

    London,, UK, United Kingdom Azzurri Group Full time

    Job title: Senior CRM & Digital ManagerReporting to: Head of CRM & DigitalLocation: Paddington, London The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond...

  • CRM Executive

    1 week ago

    London, South East, UK, United Kingdom Salt Full time

    Salt is excited to team up with one of the UK's fastest growing Beauty Brands as they hire a detail-oriented CRM Executive to enhance customer engagement and loyalty in this ASAP starting position. This role will involve developing CRM strategies, analysing customer data, and executing targeted marketing campaigns via Klayvio - so experience with this...

  • CRM Analyst

    2 months ago

    London,, UK, United Kingdom Moss Full time

    About Us: Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit,...

  • CRM Manager

    4 weeks ago

    London , London, UK, United Kingdom Anthem Consulting Full time

    CRM & Email Marketing Manager – Managing the launch of a new CRM in a prestigious global law firm. London with hybrid working. Up to £75,000. This major global law firm has a great culture where innovation thrives. It is investing heavily in marketing technology and is looking for a CRM Manager to drive best practice around CRM, especially as they...

  • CRM Manager

    2 months ago

    London,, UK, United Kingdom Jamie Miller Recruitment Full time

    Our client, a market leading global business with an exciting data journey ahead are looking for a CRM Manager. This is an amazing opportunity for someone to lead the CRM function.THE ROLE OF CRM MANAGER:Specify, communicate, and measure against key CRM KPIs to drive improvements across CRM performance (incl. email performance & retention strategies)Create,...

  • CRM Manager

    3 weeks ago

    London,, UK, United Kingdom 3Search Full time

    CRM Operations Manager (3-Month Contract)£440-£480 per day OUTSIDE IR35Hybrid/North London (Remote for the right candidate)CRM migration project to MS DynamicsPet healthcare businessWe are working with a leading organisation in the pet health industry that is growing rapidly and embracing a digital expansion strategy. As part of this growth, our client is...

  • CRM Manager

    2 days ago

    London , London, UK, United Kingdom Law Absolute Limited Full time

    CRM Manager InterAction CRM Newly created role Hybrid working A city law firm is looking for their first CRM Manager to head up the InterAction system. Reporting to the Head of Marketing you will be instrumental in improving the engagement of InterAction across the firm. This is an exciting newly created opportunity that will allow you to carve out...

  • CRM Executive

    2 weeks ago

    London,, UK, United Kingdom Harbourne Associates Full time

    **CRM Executive – Sports Nutrition Company – London (Flexible working)** We are currently recruiting an excellent opportunity for a leading sports nutrition company as a CRM Executive. This is working for a top performing brand which is a market leader and sold across grocery, wholesale, discounters, convenience and direct on their site. The company have...

  • Head of CRM

    2 weeks ago

    London,, UK, United Kingdom Growth & Company Full time

    We're hiring a Head of CRM for an alternative investment firm with big plans for expansion...About the Company:They are an alternative investment startup that specialises in alcohol. They are fully bootstrapped and currently doing £30M a year in revenue. The business has seen strong growth with a significant portfolio of assets under management and is...

  • Senior CRM Strategist

    2 weeks ago

    London,, UK, United Kingdom Direct Recruitment Full time

    Senior CRM Strategist £55K to £65K (marketing agency)London and hybridWe're looking for a Senior Strategist with CRM experience to join a great creative marketing agency on a new client.If you’re passionate about CRM, email and rewards programs, this is your chance to work at an amazing agency on an exciting and creative account.As a Senior CRM...

  • Senior CRM Activation Manager

    2 weeks ago

    London,, UK, United Kingdom Mars Full time

    Senior CRM Activation Manager - GDPLocations: London, Paddington or Brussels, BelgiumThis is a one-year fixed term contractJob Description:This role exists to optimize the CRM Activation work being done throughout Petcare globally. It will enable efficient and effective utilization and adoption of the new Global CRM Activation Products. The role will provide...

  • CRM & Loyalty Strategist - Creative Marketing Agency

    2 weeks ago

    London,, UK, United Kingdom Direct Recruitment Full time

    CRM & Loyalty Strategist - Creative Marketing AgencyLondon & hybrid£40K to £50KWe're looking for a skilled CRM Planner / Strategist to join a lovely London marketing agency, on a new account. This is an exciting chance to work on their CRM, and rewards programs while contributing to creative excellence.As part of a collaborative planning team, you’ll...

  • CRM & Digital Marketing Manager - HubSpot - Luxury

    2 months ago

    London,, UK, United Kingdom Salt Full time

    CRM & Digital Marketing Manager – HubSpotLuxury business – B2C & B2CWest London£50,000A luxury brand based in West London are looking for a CRM & Digital Manager to join their growing Digital function.You will report into the Head of Digital and will be responsible for developing the CRM and email marketing channel to drive brand awareness, traffic,...

  • CRM Executive

    2 weeks ago

    London House Hampstead Road London NW1 7FB UK, UK, United Kingdom myGwork Full time

    This job is with ASOS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We're ASOS. We blend our flair for fashion with our love of cutting- edge technology, but more importantly were interested in how we can bring the best out of...

  • Senior CRM Activation Manager

    2 weeks ago

    London-London, UK, United Kingdom myGwork Full time

    This job is with Mars, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description:This role exists to optimize the CRM Activation work being done throughout Petcare globally. It will enable efficient and effective utilization and...

  • Insights Manager

    4 weeks ago

    London,, UK, United Kingdom Centre People Appointments Full time

    Ref: CC46053An International Market Research Agency is currently recruiting for an Insight Manager to work in their London office.In this role, you will be working on projects from the proposal stage through to presenting the deliverables. You will play a key role, leading on projects with director support.The ideal candidate should have strong project...

  • CRM Administrator

    3 weeks ago

    London, UK, UK, United Kingdom Val Wade Recruitment Full time

    Data Quality Assistant. Heritage Organisation. Temporary for 8 weeks, Central London location and hybrid, with 2 days working from home. £15 an hour, plus holiday pay.Are you an experienced Data Quality Assistant used to improving the quality of CRM data? Have you worked in a Development / Fundraising team and understand donor relationships and the...

  • Insights Manager

    1 month ago

    London,, UK, United Kingdom Harnham Full time

    INSIGHT MANAGER (SPORTS MEDIA RIGHTS) UP TO £55,000, BONUS, HEALTHCARELONDON We're working with leading market research consultancy who focus on the sports, gaming and media industries. They're looking to expand their new sports media vertical. Where you'll be looking at a variety of data to drive the growth of existing deals and assess areas to...