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ITIL Service Designer/Architect

2 months ago

London, UK, United Kingdom Amber Labs Full time

ITIL Service Designer/Architect


The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.


About the Role:

We are seeking a skilled and innovative Service Designer/Architect to join our team. In this role, you will be responsible for designing and optimizing end-to-end services that meet the complex needs of our clients. You will work closely with stakeholders, including military personnel, contractors, and internal teams, to ensure our services enhance operational efficiency and effectiveness.


Service Designer/Architect role is more focused on the service to be offered, the service offering that will be made available to the end user via the service catalogue. The emphasis on this role is to translate client requirements in to actionable designs for the access to, the fulfilment of and the support needed for users to consume the technical service being provided.


You will have worked in complex service chains where the responsibilities are disaggregated across more than one domain of control - there will be a combination of different providers engaged in the provision of services, both in-house and external organisations as typified by desegregated supply chains.


Combination of agile and waterfall project delivery methods, service design and delivery. ITIL 3/4 experience beyond foundational level, with at least 5 years performing this role and exposure across a number of different projects in both the private and public sector. Good knowledge and experience of both ITSM and ITOM operating models and tooling capabilities, with an emphasis on ServiceNow. Good experience in workflow mapping, process modelling and process design in the back office service delivery space, with experience of configuring ITSM tools to catalogue, publish and fulfil service offerings.


Benefits:

  • Join a rapidly expanding start-up where personal growth is a part of our DNA.
  • Benefit from a flexible work environment focused on deliverable outcomes.
  • Receive private medical insurance through Aviva.
  • Enjoy the benefits of a company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
  • Participate in a generous employee referral program.
  • A highly collaborative and collegial environment with opportunities for career advancement.
  • Be encouraged to take bold steps and embrace a mindset of experimentation.
  • Choose your preferred device, PC or Mac.


Diversity & Inclusion:

  • Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:
  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
  • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.
  • This role at Amber Labs is a FTC position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.


What Happens Next?

Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.