Senior Pensions Administrator

1 month ago


Glasgow, Scotland, United Kingdom Aptia Full time


You will also peer review complex tasks and coach junior colleagues in this area.

What you’ll be doing:

  • Communicating with clients and scheme members on complex queries when required via letter, email and telephone.
  • Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
  • Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
  • Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work.
  • Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.
  • Monitoring project income and work with your Manager to ensure client projects are delivered on plan and to budget.
  • Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
  • Keep abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications.

What we’re looking for

  • Experience liaising with clients and trustees.
  • Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy
  • Strong knowledge of member calculation processes, DB scheme knowledge, scheme types and governing legislation issues.
  • In-depth knowledge of UK pensions legislation.
  • Good communication skills, both written and verbal.
  • Strong analytical and problem-solving skills.
  • Able to analyse and improve processes.
  • Relevant professional qualification (e.g. PMI) – desirable.

If you are interested in this role and then we’d love to hear from you. Please go ahead and click apply to submit your CV.



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