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UK Client Leadership Senior Account Manager

2 months ago

London UK, UK, United Kingdom Total Media Full time

At the top, where it should be: We are committed to diversity & inclusion and providing equal opportunities for everyone. We are dedicated to ensuring our processes are free from any form of discrimination or bias, right from the application process to life as part of the Total Media team.


The role:

In this role your responsibility is to action the day- to- day management of your designated accounts. The level of account management required will vary depending on the individual account as you will be expected to lead some, but support Directors on others.


Understanding client business’ and their needs is important so we can demonstrate how Total Media can really help improve their marketing effectiveness and business goals. This will involve taking client briefs and translating them into an easily digestible format for internal teams, whilst owning the project from start to finish within the Total Media 5 in 5 behavioural planning frame work.


The role requires a good understanding of all media channels. We have teams that plan and buy the entire media mix of online and offline but as a CL team we should be able to hold conversations with clients on these channels. Channels include:

  • Offline – TV / OOH / Radio / Cinema / Press.
  • Online – Display & Programmatic / Social / PPC & Organic.


It’s crucial the Senior Manager has strong attention to detail, is highly organised to help prioritise output on accounts and teams, has good presentation skills and is a team player as there is an element of coordination of responses/work from all teams.


Minimum of 4 years’ experience in a comms planning or client servicing role within a media agency is important to hit the ground running.


What we are looking for:

  • You are the face of the agency so we must be able to build healthy relationships with clients, clients partners and internal teams as you will be a crucial member (if not account lead) on your designated accounts.
  • You must be an organised individual with good coordination skills and with strong attention to detail as you will be in charge of output for your accounts. This includes coordinating and ensuring all work meets a high standard before comms are sent to the client/client partners. Examples include but not limited to; responses to briefs, reporting & daily requests.
  • Be an enthusiastic team player, who is friendly and approachable and to be on hand to communicate with internal and external teams across multiple channels such as face-to-face, video/phone, Slack or email.
  • Be able to provide clear instructions to others and meet deadlines for all account projects but not to be afraid to push back and provide clear reasoning as to why.
  • Strong presentation skills, verbal and written comms. Have an ability to problem solve on your own.
  • Have an ability to demonstrate planning framework and storytelling. Excellent admin skills.
  • Depending on team structure, ability to develop junior members of the team.


Tools and Initiatives:

Experience with these media research systems and tools:

  • TGI
  • Ad Intel (Addynamix)
  • DDS
  • Planning frame work


We welcome all TMers to get involved in projects or teams outside of their day-to-day accounts. There are a number of teams such as:

  • Wellbeing
  • Fun Factory
  • Diversity & Inclusion
  • B-Corp


We also welcome any new initiatives to help improve the output of the agency which can be voiced with your line manager.


We also offer continued learning via IPA courses, qualifications and industry bodies.


The benefits

  • Pension: Once you’ve been with us for 3 months, you’ll be enrolled into our pension scheme. We’ll match your contributions up to 5%.
  • Private Medical Insurance, healthcare and life assurance: When you’ve passed your probation, you’ll have the opportunity to use our private medical insurance, healthcare and life assurance schemes.
  • Interest free season ticket loan: Travel costs can be eye-wateringly expensive. We can provide you with a season ticket loan once you’ve passed probation.
  • Holiday entitlement: Our holiday entitlement will be set out in your contract, and once you’ve worked with us for over 12 months, you’ll also get a day off for your birthday, as well as additional wellbeing days off.
  • Charity/Volunteering entitlement: We think people who volunteer their time for charitable causes deserve a little recognition. We give staff a day off for charitable work and an extra day to be used supporting our partner charity, Young Westminster Foundation.
  • Referral scheme: Know a fantastic candidate for Total Media Group? We pay a bonus of £1,000 to any eligible member of staff who introduces an applicant employed as a result.


Plus...

  • Flexible working based on core hours of 10am-4pm, with early finish Fridays
  • Agile working including hotdesking and working from home opportunities
  • Industry leading parental schemes and family policies such as enhanced maternity, paternity and shared parental leave policies. It also includes but is not limited to flexible working arrangements, returning parents coaching and continued tailored support to help you balance your family and work life.
  • Walking weekend away each year
  • Brilliant Summer and Christmas parties, and themed Thursday events
  • Award winning training
  • The Institute of Practitioners in Advertising run various qualifications throughout the year, both online and offline. We support our members of staff in obtaining these qualifications in every way we can
  • We have a dedicated team of Mental Health First Aiders across our offices who are always on hand to support our people. We also have multiple external Mental Health resources that our employees have access to
  • Opportunities to get involved in our culture teams spanning the environment, carbon neutrality, diversity & inclusion, wellbeing, outreach, as well as making sure we have fun on the way


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