Butler Coordinator

4 weeks ago

South West London London, London, United Kingdom The Lanesborough Full time

Butler Coordinator

We have an exceptional opportunityto join ourButlersTeam atThe Lanesborough.

The Lanesborough

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and Londons most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Collection

Masterpiece Hotels

Oetker Collection hotels are true masterpieces located in the worlds most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate profile

AsButler Coordinatoryou are able to promote and be confident with all the facilities offered at The Lanesborough. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will be responsible for all amenities, facilities and guests requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay. Coordinate in preparation for the guests'stay by communicating to relevant departments and upholding an extensive guest's history using Opera system and the Butler private log.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes.

  • Previous experience in a similar role within 5 star establishmentis essential and experience in the luxury London market would be preferred.
  • Excellent command of the English language and a second language would be preferred
  • Immaculate grooming standards
  • Have extensive knowledge of emotional intelligence, body language and non-verbal communication
  • Ability to work with minimum supervision
  • Show drive for Excellent Customer Service
  • Be available, flexible and willing to work a 24h roaster when required
  • An element of Manual handling will be required

In return

We offer fantastic industry leading rewards and benefits:

  • Private Medical Insurance
  • Dental and Optical Benefits
  • Meals on Duty
  • Enhanced Pension Scheme
  • Season Ticket Loan
  • Lanesborough Wellbeing initiatives
  • Cycle Scheme
  • Dry Cleaning
  • Social and sports Activities
  • Discounts on food, drinks and beauty service around Victoria area

Recognition and career development

  • Referral Scheme where you can Recommend a friend and earn money
  • Award programmes throughout the year with generous prizes
  • Long service awards
  • Internal transfer and promotion opportunities
  • Training and development opportunities with a strong focus on career progression and personal growth

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.



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