Resource Forecasting
4 days ago
Edenbrook are currently recruiting a Resource Forecasting and Planning Manager. The chosen candidate will be responsible for predicting future resource needs and creating strategic plans to ensure that resources are available. Additionally, they will ensure all resources are optimised and efficient to meet our business demands.
Key responsibilities include but are not limited to:
Responsible for resource management and forecasting models, which meet service level agreements (SLAs) and customer demand.
Track key metrics related to management information, such as response times, resolution rates, and team productivity. Provide regular reports to leadership and identify areas for improvement.
Process optimisation and risk management: Analyse workflows and implement changes to increase efficiency, reducing risk and bottlenecks.
Communicate effectively with stakeholders and internal teams, ensuring best outcomes for both; demonstrating with evidence the impacts of the changing assumptions of the resourcing model
Develop and maintain resource forecasting models to predict future resource needs based on historical data and projected business product trends.
Develop comprehensive shift schedules that account for peak customer demand, team availability, and SLA requirements.
Analyse market trends, business forecasts, and operational metrics to anticipate resource requirements.
Use your forecasts to inform training and long-term resource planning, ensuring we can meet future demands.
Implement and maintain systems to track real-time customer support metrics
Develop comprehensive resource plans to ensure the availability and efficient use of resources across the organisation.
Define Key Performance Indicators to establish a clear set of metrics to track management information
Ensure KPIs align with business objectives and SLAs
Utilise best practices, industry standards and WFM technology to optimise resource management processes.
Assess potential risks related to resource availability and develop contingency plans to mitigate these risks.
Conduct regular audits and reviews to maintain high standards of resource planning and utilisation.
-
Human Resources Business Partner
2 months ago
England,, UK, United Kingdom Maru Search & Consultancy, a CRG Company Full timeWe are looking for an experienced, adaptable HR Business Partner for a leading veterinary services provider, to support the region of the Northwest.We are seeking a confident, agile HRBP to support the ops and leadership teams across the Northwest. This structure of support is relatively new to the business, as such, processes, policies, and other activities...
-
Human Resources Business Partner
2 months ago
England,, UK, United Kingdom Maru Search & Consultancy, a CRG Company Full timeWe are looking for an experienced, adaptable HR Business Partner for a leading veterinary services provider, to support the region of the Southeast. We are seeking a confident, agile HRBP to support the ops and leadership teams across the Southeast. This structure of support is relatively new to the business, as such, processes, policies, and other...
-
AWS FinOps Consultant
22 minutes ago
England,, UK, United Kingdom Pharaoh Capital Full timeJob Title: AWS FinOps ConsultantSecurity Clearance: SC requiredContract Duration: 6 monthsRole Overview:We are seeking a highly skilled AWS FinOps Consultant with 10 to 15 years of experience to join our team. The ideal candidate will have extensive expertise in cloud cost management, using tools like CloudHealth, Apptio, or AWS Cost Explorer, and a strong...
-
Claims Operational Data Improvement Manager
1 month ago
England,, UK, United Kingdom Acorn Insurance and Financial Services Limited Full timeWe are looking for a Claims Operational Data Improvement Manager to join the First Party Claims leadership team to drive forward our strategy of delivering great customer and business outcomes. This role is pivotal in analysing performance data, identifying strategic opportunities and managing the implementation of initiatives to enhance the performance of...
-
Group Financial Controller
3 weeks ago
England,, UK, United Kingdom Equity Finance Partners Full timeRemote/Hybrid (periodic presence in London office)Our client is a world leading data provider and has operations in several global countries. Whilst currently part of a large global group, a new leadership team are in place to exit it to a stand-alone group. They are in a strong position financially and are highly profitable and expect to continue achieving...
-
Account Manager
3 months ago
England,, UK, United Kingdom Zenzero Full timeAccount ManagerAs part of a growing sales team, you will work with our Account Management team to create long-term, trusting relationships with our customers. The role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. ResponsibilitiesActively pursue relationships with the...
-
Process Safety Specialist
2 months ago
England,, UK, United Kingdom Asymchem Group Full timeCompany Overview:Founded in 1999, Asymchem is a global integrated Contract Development and Manufacturing Organization (CDMO) providing drug R&D and manufacturing for leading pharmaceutical and biotech companies. Our mission is to drive smarter, greener, and more cost-effective manufacturing to support clinical research and commercialization. Asymchem was...
-
Building Control Manager
2 months ago
England,, UK, United Kingdom Marks Consulting Partners Full timeInterim Building Control Manager-East Midlands-Day rate Negotiable £££-Local AuthorityTo lead the day-to-day management of the Building Control team, managing resources to ensure that the service meets statutory requirements and monitoring performance to ensure that the service meets service plan and performance indicator targets and operational needs....
-
Head of Account Management
3 months ago
England,, UK, United Kingdom MHR Full timeAs a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards. Software never stays the same and neither do we. We want our people to be part of a progressive organisation,...
-
Sales Executive
4 months ago
England,, UK, United Kingdom MHR Full timeAs a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards. Software never stays the same and neither do we. We want our people to be part of a progressive organisation,...
-
Project Manager
4 months ago
England,, UK, United Kingdom MHR Full timeAre you our next Project Manager?Do you want a change of pace and thrive in a dynamic, fast paced, innovative working environment?Do you have a passion for providing exceptional customer experience delivering projects to a variety of clients in different sectors?Would you like to be part of a first-class UK wide Project Management team delivering HR and...
-
Paid Media Manager
18 hours ago
England,, UK, United Kingdom 3Search Full timePaid Media ManagerHealth Care £50,000Remote - with Travel in the UK **Must be UK based I am currently working with one of the UK's most trusted healthcare providers, bringing world-class treatments directly to clients. Their mission is to make family possible for everyone; through compassion, collaboration and expertise. If you want to work for a...
-
Technical Sales Specialist
3 weeks ago
England,, UK, United Kingdom Discover International Full timeSummary:Discover International is retained by a California based Life Sciences company who are seeking a Technical Sales Representative to join their team and support the expansion of their innovative analytical platform. The successful candidate will cover the company's platform, including a state-of-the-art Flow Cytometry Instrument, assays, software,...
-
Client Services Director
1 week ago
England,, UK, United Kingdom AgileOne Full timeClient Services DirectorAgileOne designs and develops global workforce and procurement solutions for Fortune 1000 companies. Our focused and consultative approach provides solutions that streamline business processes and deliver efficiencies to human resources, procurement, and suppliers.Whether our customers are looking for programs to manage their flexible...
-
England,, UK, United Kingdom SLR Consulting Full timePlease note that this is a hybrid-working opportunity but can be based from any of our UK officesSLR Consulting is a leading global provider of environmental consultancy and advisory services to the waste and recycling sector, providing advice to a range of clients including local authorities, waste producers, the waste management industry, its regulators...
-
Global Product Manager
1 week ago
England,, UK, United Kingdom Primaire Consulting Ltd Full timeOpportunity: Global Product ManagerAbout Us:Join a dynamic, forward-thinking company that is capitalising on a recent global restructure, positioning itself for greater growth and increased market share. We are a leading manufacturer with an expansive portfolio of life sciences and diagnostic products, catering to industries such as pharma, biopharma,...
-
VP of Real World Data
1 month ago
England,, UK, United Kingdom Clinigen Full timeClinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed in the world.We are currently 1,100 people headquartered in the UK with global...
-
Construction Project Planner
2 weeks ago
England,, UK, United Kingdom Colt Data Centre Services Full timeMISSIONWe're seeking a Construction Planner to manage project planning, scheduling, and progress tracking for our European capital expenditure projects which will have a combined value of €3 billion over the next 7 years.Reporting to the Regional Head of Delivery, part of the Major Builds Delivery Team and working closely with Colt Engineering, Project...
-
Project Manager
3 months ago
England,, UK, United Kingdom CDW UK Full timeCDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers.CDW prides itself on being ‘People Who Get IT’...
-
Assistant Financial Controller
3 weeks ago
England, London, London, UK, United Kingdom Hays Accountancy and Finance Full timeYour new company A start-up mining company looking to hire an Assistant Financial Controller. This is a great role for someone looking to make their first move from practice into industry in a varied role with huge growth potential. Your new role The role will report into the Group Financial Controller and will be responsible for:Financial reportingAssisting...