Clinic Team Lead

1 month ago


London, UK, United Kingdom Cantourage UK Full time

Job Title: Clinic Team Lead – Cantourage Clinic

Location: Hybrid - 4 days in office, 1 day remote

Employment Type: Full-Time


About Us

Welcome to the forefront of an exciting and rapidly evolving industry As a leading, CQC-registered cannabis clinic based in London, we are dedicated to helping a growing number of patients access safe and effective medicinal cannabis treatments.

With a commitment to providing comprehensive care and personalised treatment plans, we aim to improve the lives of patients with chronic conditions.

Our team thrives on collaboration and innovation, working together to enhance patient care and community education. Operating out of our dynamic new office, The Can Factory, we’ve created an inspiring space where ideas flourish, and every team member contributes to a meaningful mission.


Overview

We are seeking a motivated and experienced Clinic Team Lead to join our passionate team. In this pivotal role, you will:

✅ Oversee daily clinic operations

✅ Manage and support a team of coordinators

✅ Ensure compliance with regulatory standards

This is your opportunity to make a real difference in a patient-centered environment while driving innovation in healthcare.


Key Responsibilities Team Management:
  • Lead and support the Clinic Coordinator team to ensure high performance and smooth operations.
  • Conduct regular meetings, reviews, and development plans.
  • Handle HR responsibilities, scheduling, and addressing concerns professionally.
  • Foster a positive environment for staff and patients.


Goal Setting & KPI Management:
  • Set and monitor KPIs for patient care, scheduling, compliance, and satisfaction.
  • Align team objectives with overall clinic goals.
  • Provide feedback to staff to drive continuous improvement.


Patient Coordination & Support:
  • Ensure excellent day-to-day patient interactions.
  • Resolve complex patient concerns with professionalism.
  • Continuously improve patient experience processes.


✅ Compliance & Regulatory Management:
  • Maintain adherence to CQC standards and regulatory guidelines.
  • Conduct audits and implement improvements as needed.


️ Clinic Administration:
  • Oversee billing, invoicing, and supply management.
  • Support in preparing reports for regulatory bodies and senior management.


Skills and Qualifications

Preferred Experience:

  • 3+ years in healthcare administration, clinic coordination, or a similar role.
  • 1+ year in a team lead or supervisory capacity.


Skills:

  • Leadership & team management
  • Organisational multitasking
  • Proficiency in patient management software and Microsoft Office
  • Strong interpersonal and communication skills
  • Attention to detail


Personal Attributes:

  • Dedicated to patient-centered care
  • Thrives under pressure
  • Passionate about innovation in medicinal cannabis
  • Adaptable and proactive


Benefits:
  • Hybrid working model (Thursdays WFH)
  • 27 days annual leave + birthday off
  • Great new office space
  • Private Medical Insurance with Aviva
  • Gym discount
  • Cycle to work scheme
  • Leadership and development opportunities
  • Bonus options (performance-dependent)
  • Pension scheme
  • Regular team socials


If you’re ready to lead with passion and purpose in an industry-changing role, we’d love to hear from you ✨

  • Join the Cantourage Clinic team today and help us shape the future of medicinal cannabis care



  • Clinical Team Lead

    1 month ago


    London,, UK, United Kingdom Angel Aligner Full time

    Step into a Lead Role with Angel Aligner Are you ready to blend your passion for clear aligner therapy with leadership? Angel Aligner is searching for a Clinical Advisor Lead to guide our team while engaging with customers to shape the future of clear aligner solutions. What You'll Do:Lead a team of talented Clinical Advisors, focusing on their growth...

  • Programme Lead

    1 month ago


    London, UK, UK, United Kingdom The London Clinic Full time

    We have an exciting opportunity for a Programme Lead - Capital Projects to join our Patient Services Directorate here at The London Clinic. This role is based at our head office in Central London (W1G 6BW). We are offering a competitive inclusive salary. Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8...


  • London,, UK, United Kingdom EPM Scientific Full time

    ABOUT THE COMPANYA global specialty pharmaceutical group focused on developing and commercializing treatments for patients with genetic, metabolic, systemic, and life-threatening acute disorders, as well as healthcare solutions for the general population.ABOUT THE ROLEThe Clinical Program Lead is responsible for activities including design, monitoring, data...

  • Clinical Lead

    2 weeks ago


    London,, UK, United Kingdom HealthHarmonie Full time

    Clinical Lead – Psychiatrist (ADHD and Autism)Who we areHealthHarmonie is a fast paced, growing organisation that operates from various locations across England. Headquartered in Birmingham, we were established in 2003 and have been growing ever since, in the ever-changing healthcare industry, developing our presence across the UK. We work in partnership...

  • Phlebotomist

    1 month ago


    London,, UK, United Kingdom London Pregnancy Clinic Full time

    Job Title: Medical Assistant/PhlebotomistLocation: London, UKCompany: London Pregnancy ClinicAbout Us:London Pregnancy Clinic is a leading provider of prenatal care and women's health services. We are dedicated to offering high-quality, compassionate care to our patients, ensuring their health and well-being throughout their pregnancy journey. We are...


  • London, UK, UK, United Kingdom The London Clinic Full time

    We have an exciting opportunity for an International Office Manager to join our International Department here at The London Clinic. This role is a based in our International Office, 5 Devonshire Place, London (W1G 6HL). We are offering a competitive salary. Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8...


  • London,, UK, United Kingdom London Clinic Group Full time

    Central London Sports Therapist. Full Time. We are currently recruiting for an experienced Sports Therapist to join a leading Multi-Disciplinary Private Healthcare Clinic in Central London. As an Sports Therapist you will be responsible for providing a high standard of assessment, diagnosis, evaluation, treatment and advice to private patients. You will work...


  • London, UK, UK, United Kingdom The London Clinic Full time

    We have an exciting opportunity for an Employee Relations Advisor to join our People Team here at The London Clinic. This role is based at our head office in London (NW1 4LJ) on a hybrid working model, and we are offering a competitive inclusive salary starting at £38,000 per annum.Please note the closing date for applications is Friday 15th November...


  • London, UK, UK, United Kingdom The London Clinic Full time

    We have an exciting opportunity for an Employee Relations Advisor to join our People Team here at The London Clinic. This role is based at our head office in London (NW1 4LJ) on a hybrid working model, and we are offering a competitive inclusive salary starting at £38,000 per annum.Established in 1932, The London Clinic is one of the UK's largest...

  • Clinical Pharmacist

    2 weeks ago


    London,, UK, United Kingdom Cantourage UK Full time

    Who We Are Cantourage UK, the UK branch of Cantourage Group SE, is reshaping the future of medical cannabis from our hub in the heart of London! Our UK operations lead in cutting-edge import and wholesale services, complemented by our CQC-regulated Can Clinic. Specializing in consultations and prescriptions for Cannabis-Based Products for Medicinal Use...

  • Clinical Educator

    2 weeks ago


    London,, UK, United Kingdom ValuraNova Full time

    We are currently working with one of our key clients, a leading company within the industry, who is continuing to build their best-in-class team within Medical Aesthetics.They are now looking for a Clinical Educator who can drive satisfaction with their partners through education, events and experiences that set them apart from competitors in the market.You...


  • London,, UK, United Kingdom i-Pharm Consulting Full time

    i-Pharm Consulting are partnering with a non-profit global health group in their search for applicants for the position of Head of Clinical Research for Infectious Diseases.The organisation fund R&D programmes globally as well as advocating and supporting networks to support the regions with the most burden. Purpose of the role: Shape, develop and lead the...


  • London, UK, UK, United Kingdom The London Clinic Full time

    We have an exciting opportunity for an Employee Relations Partner to join our People Team here at The London Clinic on a 9-MONTH FTC . This role is based at our head office in London (NW1 4LJ) on a hybrid working model, and we are offering a competitive inclusive salary.Established in 1932, The London Clinic is one of the UK's largest private hospitals,...


  • London, UK, United Kingdom Croydon Health Services NHS Trust Full time

    Principal Practitioner Psychologist & Clinical Lead for Croydon IST (Band 8b) The Croydon Intensive Support Team (IST) is a new initiative, established to reduce the number of autistic adults and adults with a intellectual or developmental being admitted to hospital, minimizing the length of stay, and ensuring that care is person centered and least...

  • Clinical Administrator

    2 months ago


    London,, UK, United Kingdom Orri Part time

    Why Orri? Orri is an ambitious, young, fast-growing company committed to changing the way we treat eating disorders in the UK. We are looking for a part-time clinical administrator.At the heart of our approach is a commitment to working collaboratively; providing expert, evidence-based and innovative treatment with kindness and compassion at its core.Role...


  • London,, UK, United Kingdom CM Medical Recruitment Full time

    CM Medical is supporting the expansion of an innovative medical device manufacturer in the neurostimulation industry.Our client is currently seeking a Senior Clinical Specialist to join their growing team in Europe. This company is at the forefront of neurostimulation innovation, with an exciting portfolio focused on enhancing patient outcomes in therapy...


  • London, UK, UK, United Kingdom The London Clinic Full time

    We have an exciting opportunity for a People Shared Services Coordinator to join our People team. This role is a based in our Head Office in Central London (NW1 4LJ), with a hybrid working model. This position is a 12-month FTC. We are also offering a competitive salary plus a fantastic array of benefits.Established in 1932, The London Clinic is one of the...


  • London,, UK, United Kingdom CK Group Full time

    CK Group are recruiting for a Senior Clinical Scientist to join an innovative biotechnology company with a large and diverse product pipeline. You will need to work from their central London offices on a hybrid basis.RESPONSIBILITIES:As Senior Clinical Scientist you will be responsible for the creation, review, and editing of high-quality scientific and...


  • London,, UK, United Kingdom Sophie Bell and Associates Full time

    LONDONPAEDIATRIC CLINICAL SERVICES MANAGERBAND 7 - £51,145 to £57,712Our Client is a Children's Hospice which provides Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. They have created a space where children who are seriously unwell are accepted as they are, safe...

  • Data Engineer

    1 month ago


    London, UK, UK, United Kingdom The London Clinic Full time

    We have an exciting opportunity for a Data Engineer to join our Business Intelligence Team within our IT Directorate here at The London Clinic. The ideal candidate will possess a deep understanding of healthcare data, advanced SQL skills, and extensive experience in Azure and cloud data management. This role is based at our head office in Central London with...