Clinic Team Lead

2 days ago

London, UK, United Kingdom Cantourage UK Full time

Job Title: Clinic Team Lead – Cantourage Clinic

Location: Hybrid - 4 days in office, 1 day remote

Employment Type: Full-Time


About Us

Welcome to the forefront of an exciting and rapidly evolving industry As a leading, CQC-registered cannabis clinic based in London, we are dedicated to helping a growing number of patients access safe and effective medicinal cannabis treatments.

With a commitment to providing comprehensive care and personalised treatment plans, we aim to improve the lives of patients with chronic conditions.

Our team thrives on collaboration and innovation, working together to enhance patient care and community education. Operating out of our dynamic new office, The Can Factory, we’ve created an inspiring space where ideas flourish, and every team member contributes to a meaningful mission.


Overview

We are seeking a motivated and experienced Clinic Team Lead to join our passionate team. In this pivotal role, you will:

✅ Oversee daily clinic operations

✅ Manage and support a team of coordinators

✅ Ensure compliance with regulatory standards

This is your opportunity to make a real difference in a patient-centered environment while driving innovation in healthcare.


Key Responsibilities Team Management:
  • Lead and support the Clinic Coordinator team to ensure high performance and smooth operations.
  • Conduct regular meetings, reviews, and development plans.
  • Handle HR responsibilities, scheduling, and addressing concerns professionally.
  • Foster a positive environment for staff and patients.


Goal Setting & KPI Management:
  • Set and monitor KPIs for patient care, scheduling, compliance, and satisfaction.
  • Align team objectives with overall clinic goals.
  • Provide feedback to staff to drive continuous improvement.


Patient Coordination & Support:
  • Ensure excellent day-to-day patient interactions.
  • Resolve complex patient concerns with professionalism.
  • Continuously improve patient experience processes.


✅ Compliance & Regulatory Management:
  • Maintain adherence to CQC standards and regulatory guidelines.
  • Conduct audits and implement improvements as needed.


️ Clinic Administration:
  • Oversee billing, invoicing, and supply management.
  • Support in preparing reports for regulatory bodies and senior management.


Skills and Qualifications

Preferred Experience:

  • 3+ years in healthcare administration, clinic coordination, or a similar role.
  • 1+ year in a team lead or supervisory capacity.


Skills:

  • Leadership & team management
  • Organisational multitasking
  • Proficiency in patient management software and Microsoft Office
  • Strong interpersonal and communication skills
  • Attention to detail


Personal Attributes:

  • Dedicated to patient-centered care
  • Thrives under pressure
  • Passionate about innovation in medicinal cannabis
  • Adaptable and proactive


Benefits:
  • Hybrid working model (Thursdays WFH)
  • 27 days annual leave + birthday off
  • Great new office space
  • Private Medical Insurance with Aviva
  • Gym discount
  • Cycle to work scheme
  • Leadership and development opportunities
  • Bonus options (performance-dependent)
  • Pension scheme
  • Regular team socials


If you’re ready to lead with passion and purpose in an industry-changing role, we’d love to hear from you ✨

  • Join the Cantourage Clinic team today and help us shape the future of medicinal cannabis care


  • Licensed Clinical Psychologist

    2 months ago

    London,, UK, United Kingdom 199 Clinic Part time

    About the jobCompany: 199 Clinic, a pioneer in longevity healthcare in London, is searching for an outstanding individual to join our team as a psychologist. As a cutting-edge clinic serving high-net-worth individuals, we offer bespoke health solutions and personalised care to enhance performance and longevity. If you are a Psychologist, who is ambitious and...

  • Clinical Team Lead

    2 days ago

    London,, UK, United Kingdom Angel Aligner Full time

    Step into a Lead Role with Angel Aligner Are you ready to blend your passion for clear aligner therapy with leadership? Angel Aligner is searching for a Clinical Advisor Lead to guide our team while engaging with customers to shape the future of clear aligner solutions. What You'll Do:Lead a team of talented Clinical Advisors, focusing on their growth...

  • Clinical Pharmacist

    1 month ago

    London, UK, United Kingdom The London Clinic Full time

    An exciting opportunity has arisen for Clinical Pharmacist - Cancer Services with On-Call shifts (Band 7 equivalent) to join our Pharmacy Team. This opportunity is based at our Duchess of Devonshire Wing, 22 Devonshire Place, London, W1G 6JA, where the successful candidate will get to join an expanding team with a Band 7 equivalent salary range on offer...

  • Lead Pharmacist – Haematology and Aseptic Services

    1 month ago

    London, UK, United Kingdom The London Clinic Full time

    We have an exciting opportunity for a Lead Pharmacist – Haematology and Aseptic Services to join our Pharmacy Department on a 12 month fixed term basis at The London Clinic in Central London, W1G 6BW, with a competitive salary on offer.The oncology/haematology service is based at the purpose-built Duchess of Devonshire Wing, consisting of 4 inpatient...

  • Programme Lead

    6 days ago

    London, UK, UK, United Kingdom The London Clinic Full time

    We have an exciting opportunity for a Programme Lead - Capital Projects to join our Patient Services Directorate here at The London Clinic. This role is based at our head office in Central London (W1G 6BW). We are offering a competitive inclusive salary. Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8...

  • EU Clinical Program Lead

    4 weeks ago

    London,, UK, United Kingdom EPM Scientific Full time

    ABOUT THE COMPANYA global specialty pharmaceutical group focused on developing and commercializing treatments for patients with genetic, metabolic, systemic, and life-threatening acute disorders, as well as healthcare solutions for the general population.ABOUT THE ROLEThe Clinical Program Lead is responsible for activities including design, monitoring, data...

  • Senior Radiographer

    2 days ago

    London, UK, United Kingdom Mayo Clinic Full time

    Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with...

  • Sonographer

    2 days ago

    London, UK, United Kingdom Mayo Clinic Full time

    Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with...

  • Senior Radiographer CT

    2 days ago

    London, UK, United Kingdom Mayo Clinic Full time

    Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with...

  • Sonographer (Fetal Medicine/Gynae)

    4 weeks ago

    London,, UK, United Kingdom London Pregnancy Clinic Full time

    Job Title: Sonographer (Full-Time)Location: London Pregnancy Clinic (City of London)Specialty Focus: Fetal Medicine, Obstetric, Fertility and Gynaecology ScansAbout Us:London Pregnancy Clinic is a leading private clinic dedicated to providing exceptional prenatal care, specialising in advanced fetal medicine, obstetric, and gynaecological services. Our team...

  • Microbiology Manager

    1 month ago

    London, UK, United Kingdom The London Clinic Full time

    The London Clinic is one of the UK’s leading private hospitals, known for its state-of-the-art facilities and world-class patient care. The London Clinic has inpatient, day-case and outpatient facilities, 10 theatres with a modern 13-bed Level 3 intensive care unit, a specialist cancer care centre with state-of-the-art radiotherapy and chemotherapy suites,...

  • Sales Representative

    3 weeks ago

    London,, UK, United Kingdom London Longevity Clinic Full time

    About This RoleLondon Longevity Clinic is dedicated to providing world-class, personalised healthcare solutions aimed at enhancing our clients' wellness, vitality, and longevity. We are looking for a Sales Representative who is passionate about promoting health and wellness, driven to meet sales targets, and skilled in building lasting relationships with...

  • Phlebotomist

    6 days ago

    London,, UK, United Kingdom London Pregnancy Clinic Full time

    Job Title: Medical Assistant/PhlebotomistLocation: London, UKCompany: London Pregnancy ClinicAbout Us:London Pregnancy Clinic is a leading provider of prenatal care and women's health services. We are dedicated to offering high-quality, compassionate care to our patients, ensuring their health and well-being throughout their pregnancy journey. We are...

  • Data Architect

    1 month ago

    London, UK, United Kingdom The London Clinic Full time

    We have an exciting opportunity for a Data Architect to join our IT team. This role is a based in our Head Office in Central London (NW1 4LJ), with a hybrid working model. We are also offering a competitive salary of up to £87,000 per annum plus a fantastic array of benefits.Established in 1932, The London Clinic is one of the UK’s largest private...

  • Senior Employee Relations Partner

    1 month ago

    London, UK, United Kingdom The London Clinic Full time

    We have an exciting opportunity for a Senior Employee Relations Partner to join our People Team at The London Clinic, based at our main site in London (W1G 6BW). We are offering a competitive inclusive salary of £65,000 to £70,000.Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with 8 state-of-the-art facilities, and...

  • Employee Relations Advisor

    4 weeks ago

    London, UK, UK, United Kingdom The London Clinic Full time

    We have an exciting opportunity for an Employee Relations Advisor to join our People Team here at The London Clinic. This role is based at our head office in London (NW1 4LJ) on a hybrid working model, and we are offering a competitive inclusive salary starting at £38,000 per annum.Established in 1932, The London Clinic is one of the UK's largest...

  • Employee Relations Advisor

    3 weeks ago

    London, UK, UK, United Kingdom The London Clinic Full time

    We have an exciting opportunity for an Employee Relations Advisor to join our People Team here at The London Clinic. This role is based at our head office in London (NW1 4LJ) on a hybrid working model, and we are offering a competitive inclusive salary starting at £38,000 per annum.Please note the closing date for applications is Friday 15th November...

  • Clinical Pharmacist

    4 weeks ago

    London,, UK, United Kingdom Cantourage UK Full time

    Who We Are Cantourage UK, the UK branch of Cantourage Group SE, is reshaping the future of medical cannabis from our hub in the heart of London! Our UK operations lead in cutting-edge import and wholesale services, complemented by our CQC-regulated Can Clinic. Specializing in consultations and prescriptions for Cannabis-Based Products for Medicinal Use...

  • Senior Employee Relations Partner

    6 days ago

    London, UK, UK, United Kingdom The London Clinic Full time

    We have an exciting opportunity for a Senior Employee Relations Partner to join our People Team at The London Clinic, based at our main site in London (W1G 6BW). We are offering a competitive inclusive salary of £65,000 to £70,000.Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities,...

  • Patient Support Manager

    3 weeks ago

    London, UK, UK, United Kingdom The London Clinic Full time

    We have an exciting Internal opportunity for a Patient Support Service Manager to join our Front of House Team at The London Clinic, based at our Head Office in London (NW1 4LJ). We are offering a highly competitive salary. Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities, and circa...