SAPコンサルタント

2 weeks ago


London, UK, United Kingdom IIJ Europe Full time

1. SAP Support

- Provide second-level support professionally and efficiently with third-level support

- Troubleshoot and manage resolution of operational problems for SAP and other business applications

- Define business requirements discussing with end users and convey them to 3rd line support in technical language

- Change management of system modifications and any changes in systems working closely with 3rd line support

-

Provide support queries professionally maintaining a high degree of customer satisfaction

- Perform technical diagnosis and fix and resolve issues either remotely or on-site at customers’ offices

- Create and submit SAP service reports every mouth to customers


2. SAP Project

- Assist in design and implementation work for customers’ SAP implementation/transition projects

- Create/update user manual and carry out necessary trainings for users

- Assist in creating UAT scenario for users and handle enquires raised by users during UAT

- Provide ‘hyper-care’ support after system Go-Live

- Manage project schedule and issues raised during project period

- Keep close communications with all stakeholders to run projects smoothly

- Manage off/near-shore/3rd party vendors that work for IIJ Europe


3. Pre-sales

-

Assist hearing customers’ issues and creating pre-sales/proposal documents related with SAP and other services


4. Customer Management

- Manage customers’ requirements and wishes for both technical and non-technical in Japanese and

English

- Manage and improve customer’s relationship

- Cooperate with our partners and provide excellent customer service

- Report customer’s complaint or any problems to Supervisor / Line Manager immediately


5. Standard Company Policy

- Read, understand and comply with all company policies and procedures

- Take care of your own health and safety and that of others

- Protect and enhance the goodwill of the company and its reputation for fair trade and ethical conduct

- Minimize security and quality incidents

- The job holder may be required to cover any other reasonable work as directed by the management


Required Skills:


Excellent Interpersonal Skills

Knowledge of SAP (FI or SD/MM): Associate certificate of SAP S/4 HANA

Experience of SAP support role

Basic knowledge and understanding of software development languages, including SQL

English (Fluent) and Japanese (Fluent)

Accounting skills: the official Business Skills Test in Bookkeeping, 2nd grade (The Japan Chamber of Commerce and Industry) or equivalent


Desired Skills:


Basic Knowledge of SAP FI/SD/MM functions and operations

Knowledge of MS365 Power Platform: Power BI, Power Automate and Power Apps

Other skills: project management, documentation (for customer training and other SAP project/support related) and presentation



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