Customer Experience Transformation Director

4 weeks ago

UK, UK, United Kingdom S.I.S Executive Full time

Position : Customer Experience Transformation Director


Industry : Management Consulting


Vertical : Pharmaceutical, Bio Tech and Life Sciences


Location : UK Wide - Various Locations


Package : Package up to £230K (including benefits and bonus) dependent on experience


Background


Our client is a market leading Top Tier Global Consulting firm. With offices in nearly 200 countries and a workforce of over 300,000 employees they support some of the World’s leading Private, Publicly traded organisations and government / governing bodies in defining and executing business critical strategies, covering a variety of themes, topics and competence areas. They are looking to significantly ramp and grow their consulting presence in the Global Pharmaceutical, Bio Tech and Life Sciences sector and as such are looking for a new Consulting Director to join the team focussed on the Customer Transformation competence area


Role


This is a classic C-Suite consulting role – blend of (remote, office and client location), where you will have the opportunity to help shape and take responsibility for some of the world’s most ambitious and complex supply chain transformation projects and programs across the Pharma, Bio Teach and Life Sciences sector. As a director within the group, you will act as a thought-partner to clients, helping them to shape ideas and solve complex problems through building trust, advocacy and confidence with senior level Customer / Commercial leaders. Typical areas of project program work will include Customer and experience strategy - Customer growth strategy, Customer segmentation, Experience strategy and design, Value proposition development, Digital customer insights and analytics: Marketing & Sales - Marketing strategy and operating model, Portfolio and brand management, Sales force strategy and effectiveness Channel and RTM strategy, Sales organisation design and alignment, Digital marketing and commerce strategy: Customer Analytics - Consumer insight, Marketing analytics, Sales analytics, Big data and digital analytics. Furthermore, you will lead and support projects for clients that deliver best in class results leveraging capabilities from across the client firm in the areas listed above. Outside of engagements, Directors are considered mentors within the firm, acting as people-managers and career coaches across the team and across the Pharma, Bio Tech and Life Sciences sector.


Candidate


Given the origination / sales as well as large scale delivery aspects of this role, in order to be successful, you will need extensive experience of working within a Tier 1 or boutique consulting organisation where your focus has been supporting Pharma, Bio Tech or Life Sciences clients in large Customer Experience transformation projects and programs. You will need to able to demonstrate the ability to think strategically about business and industry trends in Customer Strategy and use analytical, problem-solving techniques to break down complex issues. It is essential that you have a track record in business development, pertaining to consulting engagements, experience in managing large scale often disparate teams and a reputation for delivering quality work for clients, demonstrating an understanding of the client's professional standards and maintaining respectful client relationships. In summary we are seeking an individual who is genuinely passionate and thrives in resolving complex Customer issues on behalf of clients. Please be rest assured of discretion and confidentiality and all contact is in line with GDPR. S.I.S Executive is a Global Executive Search organisation acting on behalf of a third-party client.

  • HR Transformation Director

    3 weeks ago

    UK, UK, United Kingdom Lucas Kennedy Group Full time

    HR Transformation DirectorI am working with a UK based Consultancy who are looking for a HR Transformation Director to deliver a great client experience and develop and grow their HR Transformation team.They are looking for someone who has overseen and delivered multiple HR Transformations, consultancy experience is desirable. You will be leading and...

  • Director of Transformation

    1 week ago

    London, UK, UK, United Kingdom Panoramic Associates Full time

    Panoramic Associates are working with a Local Authority based in the South East to recruit an interim Director of Transformation and Business Change. This role offers hybrid working and the day rate is negotiable dependant on experience. The client would welcome someone who can start ASAP. The main focus of this role will be to take Leadership of the...

  • IT Transformation Account Director

    7 hours ago

    London, UK, UK, United Kingdom Valcon Full time

    Open to UK application - REQUIRED TRAVEL TO REDDITCH 2X A WEEKWithin our Technology practice, our primary goal is to help our clients unlock the full potential of our clients’ IT resources. We work closely with CIOs, CTOs, and IT managers, providing strategic, tactical, and operational guidance to optimize their technology landscape. Our projects encompass...

  • In House Counsel

    1 month ago

    UK, UK, United Kingdom The Legal Director Part time

    We are looking for UK-based senior business lawyers who are qualified in England & Wales with significant in-house experience and at least 10 years PQE.Selling legal services in a way that no-one else does, The Legal Director provides businesses with high-calibre, experienced lawyers on a part-time and/or flexible basis. The Legal Director is ideal if you...

  • In House Counsel

    3 weeks ago

    UK, UK, United Kingdom The Legal Director Part time

    We are looking for UK-based senior business lawyers who are qualified in England & Wales with significant in-house experience and at least 10 years PQE.Selling legal services in a way that no-one else does, The Legal Director provides businesses with high-calibre, experienced lawyers on a part-time and/or flexible basis. The Legal Director is ideal if you...

  • Customer Lifecycle Management – Customer Contact Optimisation Director

    4 weeks ago

    UK, UK, United Kingdom Barclays UK Full time

    About Customer Lifecycle Management (CLCM) Team Our Customer Lifecycle Management team focusses on managing and predicting customer needs through the different vintages, pathways and points in time, both in their customer life with Barclays, as well as their life stages and differentiated financial need. They will define the opportunities where we have the...

  • Operations / Manufacturing Transformation Director - Pharmaceutical, Bio Tech, Life Sciences

    4 weeks ago

    UK, UK, United Kingdom S.I.S Executive Full time

    Position : Operational (E2E Value Chain) Transformation DirectorIndustry : Management ConsultingVertical : Pharmaceutical, Bio Tech and Life SciencesLocation : UK Wide - Various LocationsPackage : Package up to £240K (including benefits and bonus) dependent on experienceBackgroundOur client is a market leading Top Tier Global Consulting firm. With offices...

  • Director - Digital & AI

    4 weeks ago

    UK, UK, United Kingdom Alexander Ash Consulting Full time

    Director – Digital & AIWe are working with a Global Tier One Consulting firm in their Digital Transformation practice. This team helps clients achieve business objectives by developing strategy, leveraging the latest Digital trends to deliver transformation and establishing a culture of change. The organisation is now looking to scale their leadership team...

  • Customs Director

    1 week ago

    UK, UK, United Kingdom Bleckmann Full time

    PURPOSE OF THE JOB At Bleckmann, we do manage various business units warehousing, forwarding, transport and Customs (VAT).In the context of the rapid growth of the group, and to take the group forward as a strategically clear, organizationally coherent and culturally strong organization, Bleckmann is looking for a Customs Director to lead the Customs and VAT...

  • Customer Experience Manager

    4 weeks ago

    UK, UK, United Kingdom DiverseJobsMatter Full time

    About The RoleTo identify, define, and integrate new CX capabilities (including tools/technology, people, and processes) into our organization, in line with the Customer & CX strategy, working from idea to BAU adoption. You will work with multi-functional teams within our organization and outside to ensure timely and effective capability delivery.You will...

  • Account Director

    1 month ago

    UK, UK, United Kingdom Socitm Advisory Full time

    Are you passionate about how Transformation benefits an organisation and do you enjoy seeing a meaningful impact from the work that you do?We are Socitm Advisory - the management consulting business for the public sector.Socitm Advisory has a new opportunity for a Account Director to join our sales team, working with the UK Public Sector.We are well...

  • Project Director

    4 weeks ago

    UK, UK, United Kingdom The Change Partners - Global talent specialists for a connected world Full time

    Project Director - Infrastructure Transformation£100-£150KCan be based from UK or FrancePermanent, Hybrid-working (Open to a contractor)Must be Fluent in French & EnglishThe Change Partners are currently working with an established Travel business who are heavily investing in to infrastructure transformation, now hiring a Project Director.The Project...

  • Director of Transformation and Business Change-Interim

    1 month ago

    London, UK, UK, United Kingdom London Borough of Hillingdon Full time

    Are you looking to make a difference?About usAt Hillingdon we’re proud of our commitment of ‘Putting our residents first’, ensuring they’re at the heart of everything we do! We want to attract talented individuals like yourself who share our aspirations for the borough and can support us to deliver exceptional services for Hillingdon.With an...

  • Head of Digital Experience

    3 weeks ago

    UK, UK, United Kingdom Kingspan Water & Energy Full time

    The Head of Digital Experience is a senior divisional role responsible for supporting a global team in strategic planning and the delivery of key digital projects. This role requires a visionary leader with a strong background in digital transformation, project management, and strategic execution. The Head of Digital Experience will drive the digital agenda,...

  • Business Transformation Manager

    5 days ago

    UK, UK, United Kingdom Powerfleet Full time

    Location: United KingdomRemoteMust be willing to travelThe ideal candidate must have deep operational experience driving change within departments and the business as a whole.Company OverviewPowerfleet; we are a leading AIoT SaaS provider of mission critical solutions, delivering advanced data insights to mobile assets and fleet operations for business...

  • Customer Lifecycle Management

    4 weeks ago

    UK, UK, United Kingdom Barclays UK Full time

    About Customer Lifecycle Management (CLCM) Team Our Customer Lifecycle Management team will be focussing on managing and predicting customer needs through the different vintages, pathways and points in time, both in their customer life with Barclays, as well as their life stages and differentiated financial need. They will define the opportunities where we...

  • Programme Director

    1 month ago

    UK,, UK, United Kingdom Barchester Healthcare Full time

    With over 30 years' experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK. Our mission is to provide the best possible person-centred care to elderly and vulnerable people. We have a rare opportunity for an experienced Programme Director to join us, who will have a lasting impact...

  • Programme Director

    3 weeks ago

    UK,, UK, United Kingdom Barchester Healthcare Full time

    With over 30 years' experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK. Our mission is to provide the best possible person-centred care to elderly and vulnerable people. We have a rare opportunity for an experienced Programme Director to join us, who will have a lasting impact...

  • Director - Digital & AI

    3 weeks ago

    London, UK, UK, United Kingdom Alexander Ash Consulting Full time

    Director – Digital & AIWe are working with a Global Tier One Consulting firm in their Digital Transformation practice. This team helps clients achieve business objectives by developing strategy, leveraging the latest Digital trends to deliver transformation and establishing a culture of change. The organisation is now looking to scale their leadership team...

  • Programme Director

    4 weeks ago

    UK, UK, United Kingdom Barchester Healthcare Full time

    With over 30 years’ experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK. Our mission is to provide the best possible person-centred care to elderly and vulnerable people. We have a rare opportunity for an experienced Programme Director to join us, who will have a lasting impact...