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Senior Associate-Digital Product Management

1 month ago

London, UK, United Kingdom American Express Full time
You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

At Enterprise Digital & Data Solutions we place enormous emphasis on users and usability. With our mix of assets like payments, rewards, benefits and members only perks, we are re-imagining how commerce and experiences converge in a modern, digital and connected world.

We are looking for a Senior Associate, Digital Product Management to join our Global Post Approval team and help deliver and execute on an exciting vision. You will drive the product roadmap forward, execute on our key priorities, optimize and expand our capabilities to new channels, markets and products to provide Card Members with instant access to their spend capabilities. This includes the unique capability to receive their Digital Card details so they can instantly start spending online and through digital wallets.

You will have the opportunity to learn new things and see how you can make a direct contribution to the success of our company. You will work with high performing engineering, design, analytics, and product partner teams. You will enjoy being challenged in a fun, collaborative, diverse and inclusive team environment. If you are an innovative thinker, a problem solver, someone who is positive, enthusiastic and is excited by great digital experiences then we'd love to hear from you.

How will you make an impact in this role?
  • Help define and support execution on the Global Post-Approval product roadmap, priorities and growth opportunities
  • Support & lead the launch of new product feature sets & capabilities, partnering closely with cross-functional stakeholders (product teams across the Enterprise, engineering, UX design & research, analytics & local marketing)
  • Develop a keen understanding of customer experience by researching & analyzing user experience, data & analytics to identify & quantify opportunity areas
  • Translate technical specifications into business instructions & guidelines for marketing & other product partners to ensure a very high standard of documentation
  • Effective project management of features to ensure timely launches with the highest degree of quality
  • Lead the day-to-day agile ceremonies (daily stand-ups, planning, refinement, retrospectives) with the engineering & product partners to effectively deliver on the product roadmap
Minimum qualifications
  • Relevant experience required working as an Associate/Senior Associate Product Owner within a digital product software development team
  • Previous experience managing end-to-end software execution within an agile environment for digital products
  • Ability to effectively collaborate & build relationships across Enterprise levels
  • Ability to articulate business requirements into user stories & translating technical specifications into business digestible instructions & guidelines
  • Excellent written & verbal communication skills with good attention to detail
  • Highly organized, self-starter, comfortable working in white space with minimal oversight
  • Passion for problem solving and learning complex systems and processes
  • A strong communicator with a high level of accuracy, clarity and succinctness
  • An ability to work in a deadline driven environment with a fast pace & changing needs
  • Previous hands-on experience of Rally and/or JIRA tools for efficient tracking of product features, including expertise in creating and delivering user stories with well-defined acceptance criteria and product-focused test scenarios
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.