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Mobile Device Management Specialist

2 months ago

UK, UK, United Kingdom Impact Creative Recruitment Ltd Full time

Mobile Device Management - Entertainment

12 month rolling temp contract

Remote / London (training onsite and ability to attend office, if and when needed)

ASAP Start

£33ph


Overview:

This role is crucial in ensuring the corporate mobility services run smoothly, providing world-class support to a global workforce. As a Mobile Management Specialist, you will work closely with Tech Operations and Support Specialists, mobile carriers to handle mobility orders, respond to employee inquiries, and resolve issues efficiently.


The role:

  • Act as the primary point of contact between company employees and mobile vendors, ensuring a seamless user experience.
  • Manage mobile device orders, ensuring timely delivery and accurate record-keeping of all transactions.
  • Work directly with mobile carriers to fulfil employee requests.
  • Proactively communicate with vendors to obtain the latest lead times, updating purchase orders with any changes or delays.
  • Address vendor performance issues promptly, providing alternative solutions and making adjustments when necessary.
  • Assist in the setup and support of mobile devices, ensuring employees are fully equipped to work efficiently.
  • Provide support via Slack, email, or Zendesk Tickets, maintaining a high level of responsiveness and professionalism.


You:

  • Strong verbal and written communication skills, with the ability to interact effectively both in person and over the phone.
  • In-depth knowledge of mobile device purchasing, procurement workflows, and device setup.
  • Experience working with global mobile carriers and familiarity with their operations.
  • Ability to manage multiple tasks in a fast-paced, time-sensitive environment.
  • Proven ability to maintain accurate records and manage mobile device orders efficiently.
  • Experience in resolving customer inquiries and complaints, ensuring high levels of employee satisfaction.


Impact is dedicated to fostering diversity in the Media and Creative Industries. If you require any accommodations for a more accessible experience, please let us know. Our commitment to representing a diverse talent pool and creating an inclusive environment for all candidates to excel is central to our mission.