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Sales and Events Executive

3 months ago

London UK, UK, United Kingdom Smart Group Ltd Full time

OVERVIEW


This is an exciting opportunity to join a rapidly growing, privately owned group of hospitality, catering and event management businesses and brands.


Quality, passion and integrity are at the core of everything we do, coupled with our inimitable drive, personality and pioneering creativity that comes from being an entrepreneurial organisation. We pride ourselves on delivering experiences that our customers love and that our team is proud to be associated with.

The Sales and Events Executive role is dynamic and multifaceted, requiring a blend of sales expertise, event management skills, and strong interpersonal abilities to support driving business success and create memorable experiences for our clients.


PURPOSE OF THE ROLE:


Your primary responsibilities are to oversee all sales and events administration for our Ticketed Events.

Principal Duties and Responsibilities:


Shared Christmas Parties:


Agency management of shared agencies


  • Regular catch-up calls and enquiry monitoring
  • Monitoring bespoke tiered commission structures
  • Arranging meetings with new and existing agencies regularly to push agency incentive schemes
  • Reaching out to new agencies to work with

Agency listings management


  • Ensure all listings for Shared Parties and Small Exclusives are updated regularly
  • Negotiate listing fees
  • Finding new listing agencies to register with

Calling database for shared parties


  • Using the CRM system to report on historical data
  • Calling previous clients and negotiating offers where necessary
  • Reacting to incoming enquiry
  • Cold calling new data

Reporting for ticketed events


  • Preparing daily ticketing reports
  • Sending e-tickets
  • Printing labels, letters etc to send drinks vouchers
  • Reporting on menu and drinks orders to share with the operations team
  • Management of rota for shared party events (once a year)

Administration of logistics


  • Produce and update all event information and reports for the catering teams and on-site managers.
  • Prepare a weekly sales report including provisional, confirmed and pipeline
  • Ensure reports are communicated accurately and updated within agreed time frames

·Attend shared party events


  • Assisting operations team with on-site queries
  • Scanning tickets and welcoming guests to the venue

Attend trade show events to showcase and promote Smart Parties throughout the year


  • PA show, London Christmas Party Show, etc.
  • Ensuring all data is correctly followed up

Make outgoing courtesy calls to existing and new clients to arrange and finalise their parties


  • Up-selling drinks packages to shared party attendees
  • Taking payments via the CRM system
  • Co-ordinate feedback questionnaires, graphs and results
  • Assist the marketing team, creating campaigns and new offers to promote the shared Christmas parties

Exclusive Christmas Parties:


  • Responding to enquiry for exclusive Christmas events
  • Creating proposals for client’s events including the following venues: Freemasons Hall, Landing Forty Two, Illuminate, The Pelligon, Control Room A
  • Management of diary for Freemasons Gallery
  • Co-ordinate and attend site visits
  • Assist the marketing team, creating campaigns to promote the venues

Other Ticketed events (Bierfest/Royal Ascot etc):


Proactive as well as reactive sales

Manage the administration


  • Report on menu orders
  • Create table plans for London Bierfest
  • Create e-ticketing reports and sending e-tickets

Diary management


  • The appointed person for championing Salesforce in the team
  • Ensuring the calendar is up to date with small exclusive and shared events


BENEFITS

At Smart Group, we value our staff, and as part of our commitment to creating a positive work environment, we offer the following benefits:

  • Medicash -Health Cash Plan, including dental, optical, 24/7 mental health support helpline and additional virtual wellbeing tools
  • Code Hospitality Membership – access to exclusive offers in over 600 restaurants, bars and hotels
  • Delicious, healthy food served daily, cooked by a dedicated chef
  • Holiday Allowance starts at 22 days plus bank holidays
  • Fabulous regular social events
  • Incentive trips for high performing employees- this year the team went to New York
  • Recommend a friend scheme- earn up to £1,000 when recommending a friend to work with us
  • Enhanced Maternity and Paternity Leave and Pay
  • Shuttle bus to/from Canada Water Station
  • Travel Loan