Senior Analyst – Client Services Team

3 weeks ago

Edinburgh, Scotland, United Kingdom Hampden & Co Full time

About the role


As a Senior Analyst you will supervise a team responsible for the timely and accurate processing of client data and transactions. To ensure that excellent client service is provided, and the expectations of Hampden & Co clients are met.


The main responsibilities of the role include:


  • Ensure exceptional client service is maintained across the team, including but not exclusively:
  • Unprocessed items handling and cheque management
  • Current Account Switch Service
  • Cards administration, including disputes and fraud
  • Digital Banking administration
  • Helpdesk service
  • Ensure all work is processed by the team to the highest standard and in accordance with the bank’s procedures.
  • Ensure Service Level Agreements are met.
  • Maintain exceptional client service by enforcing quality and client service standards, analysing, and resolving quality and client service issues, identifying trends, and recommending process, productivity, and systems improvements.
  • Regular review of all relevant policies and procedures to ensure they remain appropriate and continue to comply with all relevant legal, risk and regulatory requirements.
  • Act as a subject matter expert and participate in project and change activities relevant to the team and the department.
  • Deliver coaching and training to colleagues to create personal growth and career opportunities.
  • Provide support and temporary absence cover for line managers and other colleagues.

About you


As a Senior Analyst you will have:

  • Experience and knowledge of banking processes.
  • Experience and knowledge of relevant UK regulations and directives as they apply to banking operations or similar operational functions.
  • Experience of delivering excellent client service.
  • Excellent communication skills.
  • Excellent attention to detail.
  • Excellent organisational and time management skills.
  • Supervisory experience is desirable.
  • Ability to organise team priorities and workloads effectively.
  • Ability to work accurately under pressure and meet deadlines.
  • Chartered Banker or equivalent qualification is desirable.

About us

At Hampden & Co, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.

Why join us


As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth.


We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential.


We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.


To apply


Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected we may bring the closing date forward, so please do apply promptly.


If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team and we will endeavour assist you.


If you are excited about this opportunity and think you can bring value to the role and Hampden & Co, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you.


If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.


Hybrid working / flexible working


We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues.


We are open to considering requests from candidates who are looking for flexible arrangements. Please talk to us at interview about the flexibility you are looking for, and we will explore what is possible for the role. We cannot promise to meet every request, but we will not judge you for asking.

  • Senior Technical DB, DC Pension Analyst

    4 months ago

    Edinburgh, Scotland, United Kingdom Eden Scott Full time

    My client is a leading financial services organisation with a unique offering in the market. Due to growth they are recruiting for 2 senior pension analysts within their team. This would be well suited to a Senior Pensions Administrator / Analyst, Defined contribution /DB looking for a fresh challenge and apply their skills in a different area.The job is...

  • Senior Client Services Manager

    2 weeks ago

    Edinburgh, Scotland, United Kingdom BNY Full time

    At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...

  • Senior Business Analyst

    4 weeks ago

    Edinburgh, Scotland, United Kingdom Vistra - Property Management Full time

    At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress only happens when people come together and take action. And...

  • Actuarial Analyst

    6 months ago

    Edinburgh, Scotland, Scotland, United Kingdom Eden Scott Full time

    Our client is an award winning, leading consultancy with several unique opportunities across either Edinburgh or Glasgow for part qualified, nearly qualified analysts/senior, and just qualified actuarial consultants to join their central offices - but agile working being encouraged moving forward.The company have continued to grow, won new business and...

  • Head of Client Services

    3 weeks ago

    Edinburgh, Scotland, Scotland, United Kingdom BJSS Full time

    About UsWe’re an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we’ve been finding better, more sustainable ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day.In the last 30 years we won several awards,...

  • Senior Business Analyst

    2 weeks ago

    Edinburgh, Scotland, Scotland, United Kingdom Venesky Brown Full time

    Venesky-Brown’s client, a public sector organisation in Edinburgh / Glasgow, is currently looking to recruit a Senior Business Analyst for an initial 6 month contract with potential to extend on a rate of £431/day (Outside IR35). This role will be a hybrid of working at home and in the office.Responsibilities:- Maintaining an audit trail of decisions,...

  • MI Data Analyst

    3 weeks ago

    Edinburgh, Scotland, United Kingdom Alexander Mann Solutions Full time

    Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking. On behalf of this organisation, AMS are looking for a MI Data Analyst (Tableau Specialist) for a 6...

  • Trading Product Control Analyst

    5 months ago

    Edinburgh, Scotland, United Kingdom NatWest Full time

    Join us as a Trading Product Control AnalystJoin a team that is accountable for closing and maintaining the integrity of the ledger for our Commercial & Institutional businessYou’ll be delivering an accurate understanding of the financial position, including key business drivers for material movementsGain valuable experience and hone your expertise as...

  • Project Analyst, Payments Cash and Custody, Senior Associate

    4 weeks ago

    Edinburgh, Scotland, United Kingdom State Street Corporation Full time

    Who we are looking for The State Street Global Transactions Control and Banking - Payments team is seeking an experienced Business Analyst to direct Business User Acceptance Testing activities across all systems associated with the core banking infrastructure. You must have a strong understanding of the global payments infrastructure as well as the various...

  • Regulated Reconciliation Analyst

    4 weeks ago

    Edinburgh, Scotland, United Kingdom Diligenta Full time

    Regulated Reconciliation Analyst (mutual Funds) Who are Diligenta?Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by...

  • Operations Analyst

    2 months ago

    Edinburgh, Scotland, Scotland, United Kingdom Bruin Full time

    Bruin are proud to be partnering with a well known Financial Services brand based in Edinburgh in their search for an Operations Analyst to join their existing NAV Oversight team.You will be responsible for the execution of NAV oversight activities such as controls, swing pricing oversight, fair value pricing event assessments and support of the trade life...

  • Product Analyst

    1 week ago

    Edinburgh, Scotland, Scotland, United Kingdom Smart Data Foundry Full time

    About Smart Data FoundrySmart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives.What we doWe enable the research ecosystem to flourish through the provision of research ready real financial data.We create data-driven insights based on real financial data, that identify areas to inform policy change and...

  • Technical business analyst – regulatory reporting

    2 weeks ago

    Edinburgh, Scotland, United Kingdom myGwork Full time

    This job is with Avaloq, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Company DescriptionA bit about us Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in...

  • SWP Analyst

    4 weeks ago

    Edinburgh, Scotland, Scotland, United Kingdom Lorien Full time

    Our leading Financial Services client is looking for highly skilled SWP Analyst to join their Edinburgh or Wythall team for a 6 months initial contract.The roleBased on our business strategy and workforce trends, by 2030 the nature of work will have changed for most. To ensure we are prepared a group wide solution for Strategic Workforce Planning (SWP) is...

  • Service Desk Analyst

    4 weeks ago

    Edinburgh, Scotland, United Kingdom Worldline Full time

    This is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in...

  • Private Client Solicitor

    2 months ago

    Edinburgh, Edinburgh, Scotland, United Kingdom G2 Legal Limited Full time

    This leading Scottish law firm is looking for a solicitor (2+ PQE) to join its private client team in Edinburgh.The Role Responsible for your own caseload including but not limited to; powers of attorney, wills, trusts and executricesInvolvement in business developmentMeeting and advising clients, while showing empathy and compassion due to the nature of...

  • Senior Software Engineer

    2 weeks ago

    Edinburgh, Scotland, United Kingdom myGwork Full time

    This job is with Avaloq, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries,...

  • Software engineering team lead

    2 weeks ago

    Edinburgh, Scotland, United Kingdom myGwork Full time

    This job is with Avaloq, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries,...

  • Team head – Trading software development

    2 weeks ago

    Edinburgh, Scotland, United Kingdom myGwork Full time

    This job is with Avaloq, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Company DescriptionA bit about us Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in...

  • Insurance Audit Senior Manager

    2 months ago

    Edinburgh, Edinburgh, Scotland, United Kingdom Hays Accountancy and Finance Full time

    Your new company This is the chance to join one of the Big Four Accountancy firms based in their Edinburgh office. The firm has a strong global presence, being recognised as one of the world's leading accountancy firms. The firm are eager to onboard a Senior Manager within their financial services audit team specialising in insurance audit to support the...