Associate Service Engineer
3 weeks ago
Brief Overview of Role:
Responsible for post implementation fault finding, testing and the repair of audio-visual equipment for various job sites.
Accountabilities Include: Knowledge & Key Skills
Onsite Work 80%
- Projection and Display Devices (Maintenance)
- Audio and Video Conferencing (Cisco/Zoom/Microsoft Teams)
- Microsoft Hub
- Digital Signage Systems (Scala/OneLAN/Brightsign)
- Video Wall Display Systems (Datapath/Dexon) – Wish supervision
- IPTV (Exterity /Mediastar/Tripleplay)
- Configuring and performing diagnostics and firmware updates of videoconferencing codecs and AV hardware in general.
- Site cleanliness
- Communicating with customers and site contacts
- Adherence to site rules, procedures and H&S
In office 20
- Completing post job and PM reports/ Onsite
- Proving phone/email tech support
- Product research and development for client requirements
- Continue with PDP and applicable training
- IMS and Quality Policy awareness and development
Essential:
Effective communication skills at all levels especially client facing
Good numeracy and written skills
Must be well organised with the ability to prioritise workload effectively
whilst dealing with clients pro-actively
Quick response to service desk tickets
Able to work individually and as part of a team
Good time keeping and dressed according for the job in hand
Fully compliant with The Health and Safety at work act 1974
Clean driving licence and current passport holder
Desirable:
Extron School of AV
Microsoft Teams core skills
AVIXA CTS
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