Associate Service Engineer

3 weeks ago


Oxford UK, Oxfordshire, United Kingdom Prospero Integrated Full time

Brief Overview of Role:

Responsible for post implementation fault finding, testing and the repair of audio-visual equipment for various job sites.

Accountabilities Include: Knowledge & Key Skills

Onsite Work 80%

  • Projection and Display Devices (Maintenance)
  • Audio and Video Conferencing (Cisco/Zoom/Microsoft Teams)
  • Microsoft Hub
  • Digital Signage Systems (Scala/OneLAN/Brightsign)
  • Video Wall Display Systems (Datapath/Dexon) – Wish supervision
  • IPTV (Exterity /Mediastar/Tripleplay)
  • Configuring and performing diagnostics and firmware updates of videoconferencing codecs and AV hardware in general.
  • Site cleanliness
  • Communicating with customers and site contacts
  • Adherence to site rules, procedures and H&S


In office 20

  • Completing post job and PM reports/ Onsite
  • Proving phone/email tech support
  • Product research and development for client requirements
  • Continue with PDP and applicable training
  • IMS and Quality Policy awareness and development

Essential:

Effective communication skills at all levels especially client facing

Good numeracy and written skills

Must be well organised with the ability to prioritise workload effectively

whilst dealing with clients pro-actively

Quick response to service desk tickets

Able to work individually and as part of a team

Good time keeping and dressed according for the job in hand

Fully compliant with The Health and Safety at work act 1974

Clean driving licence and current passport holder


Desirable:

Extron School of AV

Microsoft Teams core skills

AVIXA CTS



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