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Dutch Speaking Customer Success Engineer

3 months ago

UK, UK, United Kingdom Henderson Scott Full time

Dutch Speaking Customer Success Engineer

Location: 100% remote in the UK

Salary Expectations: £60-80k

Benefits: Stock Options, Healthcare

My customer is a CyberSecurity vendor that is looking to expand their Customer Success team. This role is both technical and relationship building. You will be working with Dutch clients as well as other European customers to ensure that you can onboard the product onto customer sites, manage the relationship and support on any technical issues.

This is a vendor that will be growing quite a lot and is seen as leader in the space. So there is a strong ability for progression and it's a good opportunity to make a big impact on a smaller company. They have a great company culture - they have a strong policy of no politics and everyone is a very nice and supportive person.

What the job involves

  • Your responsibilities will involve making sure existing customers are happy and subsequently taking their happiness to the maximum level You will be the face of the company to the customer and the customer's representative to the company,
  • Providing continuous technical implementation, answering support calls and tickets, training and providing solutions to customers and partners/resellers,
  • Identifying and leading upsell and renewal projects with existing customers,
  • Being the face of the customer when working with other teams to ensure customer success (Development, Product),
  • Assembling and presenting product presentations that easily convey the value proposition to potential and existing customers,
  • Working with a regional team and leadership to identify process bottlenecks and initiate projects to improve customer satisfaction,
  • Providing occasional assistance in the responsibilities of the pre-sales cycle (Demo, POC, Requests for information, etc.),
  • Attending professional events and workshops to build and maintain professional skills and networks

The ideal customer would have:

  • Fluent/Native in Dutch and English
  • Experience working at a CyberSecurity/SIEM/SOAR Vendor
  • Experience working with European Enterprise customers
  • Scripting experience
  • Database experience
  • Troubleshooting experience
  • 4+ years' experience in technical customer facing role

What's in it for you:

  • Working for a high growth European vendor
  • Working with a leading product in the space
  • Big progression opportunities and the ability to make a big impact in a company.
  • Strong company Culture

Keywords: Customer Success Engineer, Customer Success Architect, Technical Account Manager, Technical Customer Success Manager, Post-Sales Engineer, Technical Support Engineer, Professional Services Engineer