Insights Manager

Insights ManagerFCDO ServicesReference: 437630Salary: £38,332Plus £1,750 location allowanceLocation: Hanslope, South East England, MK19 7BHContract: Permanent – Full-timeAt FCDO Services, we protect the UK's interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more.Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.Balancing quality and value is a real skill, and it's one shared by our Commercial team, who make sure we meet the needs of government customers. They're the specialists who shape services with expert insights, win work through expert bid management, and help us reach new customers each day. Now, you've got the opportunity to join them.Understanding customer needs.Winning exciting bids.Knowing the impact of your work.It all matters.Build powerful insights, craft our futureAs an Insights Manager at FCDO Services, you'll play a pivotal role in the shaping our future. You'll be assigned a portfolio, strategic or customer. You'll seek to gain a deeper understanding of customer perspectives on the strategic position of FCDO Services compared to competitors. Build your insights from a mix of formal, informal, qualitative and quantitative methods. This will include conducting interviews, looking at financial data, and surveys.Turn insights into impactful plansOnce you've gathered information, you'll interpret it into useable, clear insights. From there, you'll determine the most appropriate approach for each insights project. Plus, you'll formulate a structured annual research plan to monitor progress and ensure that all milestones are being met.You'll be like a lens into our future. With your insight and plans being actualised months down the line, which will be rewarding to see.What you'll bring to our teamExperienced and comfortable in a customer-facing role, you can provide high levels of service. You're confident and effective at dealing with multiple stakeholders, both internal and external. This is backed by strong communication skills, verbally and in writing.Also, you're highly organised with superb time management skills, you're able to apply project management principals too. Even under pressure, you're able to stay calm and manage changing priorities. This is complemented by experience providing administrative support and meeting management. You can collate, prepare and analyse data for customer, financial and/or commercial reporting. Your attention to detail is strong and backed by proof reading experience. High proficiency with Microsoft Office, PowerPoint and Excel will be key too.It would be desirable for you to have knowledge how FCDO Services, as well business (product/service) lifecycle. And experience of any of the following: running customer budgets, project financials and/or delivery processes; preparing and delivering presentations to audiences; using CRM, Project Planning or ERP system.Discover the support you need to grow your career furtherBut we're always looking to improve – just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.ukClosing date: Apply before 11:55 pm on Sunday 7th December 2025.It takes a diverse team to protect a diverse worldThe vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation.