Support Engineer – API Platforms SQL Unix Scripting

5 days ago

Surrey, United Kingdom Principle Full time

Senior Support Engineer – API PlatformsAre you looking for an opportunity to make a real impact? Are you passionate about customer success but also highly technical?We're looking for an experienced Support Engineer to join the Global Support team of a market leader SaaS company and help resolve platform technology issues.As a Support Engineer, you'll provide technical support to business customers who are using the platform. You'll develop and maintain deep expertise in the suite of products and troubleshoot and resolve high-level support cases. You'll also create and maintain knowledge articles related to the resolution of customer-reported problems and execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments.To be successful in this role, you'll need Familiarity with the Agile software development lifecycle, and experience providing technical software support for a B2B software company.You'll also need experience with a commercial customer incident tracking or CRM system such as ServiceNow, Salesforce.com and experience using a software defect tracking system such as JIRA.In addition, you'll need strong exposure to broad technical skills such as Java development, SQL, application architecture, knowledge of front-end web technologies JavaScript or similar, and a good knowledge of RESTful API's.Experience supporting a UNIX/Linux environment would be preferredIf you're a problem solver with outstanding troubleshooting skills, we'd love to hear from you. Join us and be part of a global team that provides the best customer service in the industry.The OfferThis role offers an annual salary of £41,000 per yearIt's a Hybrid role, so 2-3 days a week onsite (free parking is available)Interested, Apply today for immediate review of your CV

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