Current jobs related to Chatbot Content Specialist - Reading - Weber-Stephen Products EMEA
-
Chatbot Content Specialist
6 days ago
Reading, Reading, United Kingdom Weber-Stephen Products EMEA Full timeChatbot Content Specialist – EMEALocation:Reading, UK (hybrid – minimum 3 days per week in office)About Weber:In 1952, George Stephen Sr. changed the world of barbecuing forever by inventing the iconic Weber kettle. Today, Weber is a global leader in outdoor cooking innovation, driven by a passion for bringing people together to create amazing memories...
-
SEO Manager Content
5 days ago
Reading, Berkshire, United Kingdom SITA Full timeAt SITA , we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive...
-
Global Brand
2 weeks ago
Reading, United Kingdom Blue Square Full timeA leading retail solutions provider in the UK is seeking a content and brand specialist to shape brand expression across customer touchpoints. This role involves developing content strategies that impact customer engagement and collaborating with creative teams. The ideal candidate should have strong expertise in content strategy and project management,...
-
Content Marketing Manager
7 days ago
Reading, United Kingdom BMS Performance Ltd Full time**The Company**: Our client are a fast growing cloud services and infrastructure support business that have seen rapid levels of growth over the last few years.They have very ambitious plans to grow, and are looking to double in size over thenext 18 months. With new clients coming on board at a rapid rate, this hire is now deemed as a critical.This Content...
-
Digital Learning Content Specialist
7 days ago
Reading, United Kingdom Guide Dogs for the Blind Association Full time**About The Role**: You’ll create and design SCORM-compliant e-learning modules, animations, video tutorials, and educational materials using tools such as Articulate Storyline, Articulate Rise, and Vyond. By incorporating best practices in instructional design, you’ll develop learning solutions that are interactive, accessible, and engaging. You’ll...
-
Content Marketing Manager
7 days ago
Reading, United Kingdom Sapphire Balconies Full timeAbout Us Driven by our mission to use innovation to prosper the community, we are passionate about challenging traditional methods and delivering unrivalled service. With consistent growth of over 20% year‑on‑year for nearly two decades, we have become the leading Balcony Specialist in the UK market and are on a growth journey to become the balcony of...
-
Content Marketing Manager
1 week ago
Reading, Reading, United Kingdom Sapphire Balconies Full time £40,000 - £45,000 per yearContent Marketing ManagerReading, Berkshire (Hybrid working)About UsDriven by our mission to use innovation to prosper the community, we are passionate about challenging traditional methods and delivering unrivalled service. With consistent growth of over 20% year-on-year for nearly two decades, we have become the leading Balcony Specialist in the UK market...
-
Content Marketing Manager
7 days ago
Reading, United Kingdom Nevis Realty, Ltd. Full timeJoin to apply for the Content Marketing Manager role at Nevis Realty, Ltd. in Reading, Berkshire. About Us Driven by our mission to use innovation to prosper the community, we are passionate about challenging traditional methods and delivering unrivalled service. With consistent growth of over 20% year‑on‑year for nearly two decades, we have become the...
-
Digital Content Strategist
1 week ago
Reading, Berkshire, United Kingdom Aquent Full timeAbout The Role You are a self-motivated, curious content marketer with a proven track record for optimizing content placement, timing, and activation across the full customer journey. Your expertise in contributing to cohesive digital narratives through multiple content types and platforms—paired with your ability to identify content opportunities and...
-
CX Content Lead
2 days ago
Reading, United Kingdom Thames Water Utilities Limited Full timeJob title CX Content Lead Ref 43274 Division Retail Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time Salary Offering between £62,650 - £70,000 per annum, dependant on experience, plus car allowance, bonus, healthcare and other benefits Job grade C Closing date 05/12/2025Shape the Future of Digital Customer...
Chatbot Content Specialist
2 weeks ago
Chatbot Content Specialist – EMEALocation: Reading, UK (hybrid – minimum 3 days per week in office)About Weber:In 1952, George Stephen Sr. changed the world of barbecuing forever by inventing the iconic Weber kettle. Today, Weber is a global leader in outdoor cooking innovation, driven by a passion for bringing people together to create amazing memories and delicious food. We continue to build on our legacy through innovation, quality, and unforgettable grilling experiences.About the role:We're looking for a curious, collaborative and detail-driven Chatbot Content Manager to join our EMEA Owner Experience team. In this new role, you'll be the driving force behind our digital self-service ecosystem — managing and optimising Weber's AI-powered chatbot while shaping customer support content across our web platforms.You'll own the chatbot conversation design and training process, translate real customer queries into intuitive flows, and ensure our owners receive accurate, on-brand, and accessible support at every touchpoint. You'll also plan and maintain structured FAQs, troubleshooting guides and support content on weber.com.It's a cross-functional role where digital thinking, strong writing, and a love of data come together to improve the owner experience.What you'll do:Manage and evolve the performance of Weber's AI chatbot, acting as its lead content creator and trainerOptimise intent design, conversation flow and tone of voice across EMEA marketsPlan, write, and maintain digital self-service content (FAQs, guides, support articles) for weber.comCollaborate with Product, Service, Legal and Marketing teams to ensure accuracy and alignmentCoordinate localisation and rollout of chatbot and content updates across regionsAnalyse data (deflection rate, satisfaction scores, escalations etc.) to drive content and chatbot improvementsPartner with global teams to align strategy and share learningsMaintain documentation for chatbot flows and content workflowsWhat you'll bring:3+ years' experience in digital customer experience, chatbot content design, or support content managementFamiliarity with chatbot platforms (e.g. Salesforce Einstein, Intercom, Ada, Zendesk)Excellent writing skills and ability to adapt tone and style across marketsExperience working with structured content, digital knowledge bases, or self-service platformsAnalytical mindset with experience using performance dashboards and reporting toolsStrong collaboration skills, especially in cross-functional and international environmentsFluency in English is essential; additional European languages are a plusBasic HTML and SEO knowledgeAdmin-level experience with Zendesk or similar platforms, focusing on workflow and content managementKnowledge of chatbot API connections and LLM optimisationWhy join us:At Weber, we don't just make grills — we help people create memorable experiences. You'll join a passionate team focused on creating smarter, more personalised and efficient support journeys for Weber owners across Europe. If you're a detail-oriented content specialist who thrives at the intersection of UX, AI, and customer support, we'd love to hear from you.
