IT 2nd Line Technical Analyst
22 hours ago
About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.About The RoleWe're looking for an experienced 2nd Line Technical Analyst to provide high-quality IT support to Xerox customers across desktop, server and network environments. You'll handle escalations from 2nd Line, resolve complex incidents, and help maintain secure, reliable infrastructure.Key ResponsibilitiesDiagnose and resolve 2nd line incidents within agreed SLAs (remote and on-site).Act as an escalation point for 1st Line Analysts, mentoring and supporting the team.Manage, update and close tickets, keeping users informed throughout.Work with suppliers and internal teams to drive incident and problem resolution.Maintain and support customer infrastructure, including patching and monitoring.Ensure systems follow security and ITIL service management processes.Contribute to knowledge base and configuration documentation.About You2+ years' experience in a customer-facing IT support role.Strong troubleshooting skills across:- Windows 10/11, Windows Server, Microsoft 365- Active Directory/Entra ID, DNS, DHCP- Desktops, laptops, printers and basic network devicesConfident communicator with excellent customer-facing skills.Team player with a proactive, "can-do" attitude and willingness to learn.Full clean driving license (role may involve travel to client sites).DesirableExperience with any of: macOS, VMware, Citrix, Veeam, SonicWall, Exchange, managed print, hosted telephony. Certifications such as Microsoft (MCSA/MCSE), Citrix (CCA/CCP), VMware (VCP) or ITIL Foundation.
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IT 2nd Line Technical Analyst
2 days ago
Wakefield, United Kingdom Xerox Full timeAbout Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to...
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IT 2nd Line Technical Analyst
20 hours ago
Wakefield, United Kingdom Xerox Full timeJob DescriptionAbout Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of...
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IT 2nd Line Technical Analyst
2 days ago
Wakefield, United Kingdom Xerox Corporation Full timeAbout Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to...
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IT 2nd Line Technical Analyst
20 hours ago
Wakefield, United Kingdom Xerox Full timeMaking sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to...
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IT 2nd Line Technical Analyst
2 days ago
Wakefield, United Kingdom Xerox Full timeGeneral Information: City Wakefield | State/Province West Yorkshire | Country United Kingdom | Department PROFESSIONAL_SERVICES_CONSULTANCY | Date Friday, December 12, 2025 | Working time Full-time | Ref# 20036726 | Job Level Individual Contributor | Job Type Experienced | Job Field PROFESSIONAL_SERVICES_CONSULTANCY | Seniority Level Associate About Xerox...
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IT 2nd Line Technical Analyst
2 days ago
Wakefield, West Yorkshire, United Kingdom Xerox Full timeAbout Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to...
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Senior 2nd Line IT Support Analyst
3 days ago
Wakefield, United Kingdom Xerox Corporation Full timeA leading technology company in Wakefield seeks an experienced 2nd Line Technical Analyst to provide high-quality IT support across desktop, server, and network environments. The role involves diagnosing incidents, mentoring 1st Line Analysts, and maintaining secure infrastructure. Candidates should have 2+ years of experience in IT support, strong...
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2nd-Line IT Support Analyst – Hybrid
2 days ago
Wakefield, United Kingdom Xerox Full timeA leading technology company in Wakefield is looking for an experienced 2nd Line Technical Analyst to provide high-quality IT support across desktop, server, and network environments. The successful candidate will handle escalations, resolve incidents, and maintain secure infrastructures. With a focus on customer service, the ideal applicant will have over...
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First Line Support Analyst
2 weeks ago
Wakefield, Wakefield, United Kingdom YourCode - Award Winning IT & Digital Consultancy Full time £27,000 - £30,000 per yearFirst Line Support Analyst | £27K-£30K DOE | Hybrid (3-5 Days in Office) | Career GrowthGerman speaking skills desirable but not essentialWe're on the lookout for aFirst Line Support Analystto bolster a small, hardworking IT support team in a large well known retail business. This is abrand-new role, created to strengthen the department and improve service...
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2nd Line Network Engineer
4 days ago
Wakefield, United Kingdom LANGLAND CONSULTANTS LTD Full time**2nd Line Network Engineer** **Networking, Cisco UCS, Firewalls, NOC, Cisco, Switching, Routing, Network Monitoring tools, LAN, WAN** **2nd Line Network Engineer** Do you have a background in supporting network technology - around Cisco, Networking, Switching, Routing? Are you a 2nd line Network Engineer who can confidently provide incident...