2nd Line Network Engineer

**2nd Line Network Engineer**

**Networking, Cisco UCS, Firewalls, NOC, Cisco, Switching, Routing, Network Monitoring tools, LAN, WAN**

**2nd Line Network Engineer**

Do you have a background in supporting network technology - around Cisco, Networking, Switching, Routing? Are you a 2nd line Network Engineer who can confidently provide incident investigation, root cause analysis, act as a point of escalation, and who iskeen to progress to 3rd line over time

Do you have a broad technical skill set but looking to be re-trained in new technologies and looking for a new challenge?

Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies?

**2nd Line Network Engineer/Service Desk - About the company**

Do you want to be part of a successful organisation, who are a leading provider of Managed IT Solutions and provide expertise on business-critical projects and ensure that Network / Infrastructure is efficient & resilient to businesses in the UK.

They have elite partnership accreditations from world leading organisations and provide cutting edge solutions to their client base.

They have new roles within their team for 2nd Line Engineers and are committed to designing and delivering Intelligent IT Solutions that are agile and secure, committed to efficiency,.

**2nd Line Network Engineer/Service Desk - About the role**:
The 2nd Line Network Engineer/Service Desk role will initially be office based in Wakefield, but after probation some hybrid working will be available, working as part of a virtual team, provide effective solutions to escalated technical issues, and providea high level of technical expertise to the business. You will provide new technical solutions ensuring effective working across the full range of services provided by the business, which cannot be resolved by 1st Line teams, liaise with 3rd line team.

You will be involved in investigating problems and providing root cause analysis, within the specific SLA ensuring a high first-rate response target is achieved.

The role will involve working with technologies such as Cisco Networking, Alcatel, Firewalls (FortiGate / Alcatel), Switches, Routing and Network Monitoring tools.

**2nd Line Network Engineer/Service Desk - Key Responsibilities**:
- Support of multi-site technical environments including LAN, WAN, Cisco, Firewalls, Network Monitoring Tools,
- Take ownership of escalated issues as 2nd line support and resolving any queries within SLA
- Provide root cause analysis and resolution of configuration and deployment issues,
- Maintain and develop good working relationships with colleagues, other departmental members and suppliers.
- Any other related duties as required by the business.
- Some on-call support when required ( which has an on-call allowance and additional overtime is available)
**2nd Line Network Engineer/Service Desk - Essential Technical Skills**:

- Networking - Cisco preferably
- Switching / Routing
- some level of understanding
- LAN / WAN
- Firewalls
- Network Monitoring Tools
- Problem Analysis
- Network Analysis

**2nd Line Network Engineer/Service Desk - Benefits (Negotiable)**
- Basic salary of up to £30k on offer
- Pension
- Healthcare
- 25 days hols
- Bonus

**The role will be working standard hours 9am till 5.30pm.**

The role offers the chance to work with a broad set of technologies and progress to 3rd line support.

If you are keen to join a progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply. You will be given the opportunity to learn and progress within the organisation. and make an impactwith their technical environment.

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