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Facilities Executive

2 weeks ago

Holborn, United Kingdom CBRE Local UK Full time

Job DescriptionAbout the Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.What You'll Do: * First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. * Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. * Arrange and confirm recreational, dining, and business activities on behalf of the requestor. * Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding. * Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. * Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. * Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. * Coordinate with vendors who supply services or goods to the workplace. * Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. * Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.What You'll Need: * High School Diploma or GED with up to 2 years of job-related experience. * Ability to follow basic work routines and standards in the application of work. * Communication skills to exchange straightforward information. * Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. * Strong organizational skills with an inquisitive mindset