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Senior Account Manager
2 weeks ago
Job DescriptionSenior Account Manager - Sizewell C; EDF Account TeamJob Title: Senior Account Manager Reporting to: Client Services Manager (Alan Waugh)Salary: up to £41,000 + Managed Solutions commission scheme Role Objective:To manage and develop client relationships ensuring the delivery of our managed solutions offering and identifying new opportunities. You will act as a key point of contact for the client, ensuring effective recruitment strategies. You will take a proactive role in identifying market trends, providing insights and positioning Rullion's services in a way that drives the client's long-term goals. You're Good At / You Are:* Communicating effectively. You can articulate ideas, actively listen to customers' needs and convey information in a compelling manner.* Understanding SoW Engagements and how they help clients get work done.* Translating client needs into measurable outcomes that deliver value* Understanding IR35 compliance and the different engagement routes for non-permanent resource i.e. PAYE, Umbrella, SoW, PSCs etc* Spotting opportunities, presenting propositions and negotiating contracts.* Being able to understand the emotions of others so you can adapt your approach accordingly.* Building strong and lasting relationships with clients by establishing rapport, gaining trust and nurturing partnerships with key stakeholders.* Client Centric, understanding client needs deeply and providing workforce solutions, including SoW engagements and T2D solutions.* Great at problem solving. You can analyse situations, identify issues and develop innovate solutions to address challenges.* Delivering results and taking personal responsibility for achieving positive outcomes.* Bouncing back when something doesn't quite go to plan and keeping a positive outlook.* Commercially minded and have strong business acumen.* A strategic thinker, you understand business goals and develop long-term plans.* Someone who has a thirst for knowledge and are committed to continuous learning.What You'll Do:* Actively seeks new business and identifies cross-selling and up-selling opportunities to grow the account.* Provide assistance to the hiring managers on workforce solutions, identifying opportunities where a Sow Engagement is more appropriate than a contractor or looking at solutions to help upskill and reskill potential talent.* Define outcomes that align to the client expectations and ensure they are measurable* Work with clients and associates to develop SoW engagements ensuring that they are compliant and limit any IR35 risk* Build and nurture strong customer relationships, fostering connections and engaging with senior stakeholders.* Understand the needs of your stakeholders and provide tailored support and maintain open lines of communication to establish yourself as a trusted partner.* Proactively develop existing client relationships while forging new ones, expanding our network and creating opportunities for growth.* In conjunction with the CSM, to enhance the existing service to accounts through bespoke, innovative resourcing exercises.* Provide a dedicated customer service, contributing to maintaining high satisfaction levels.* Enhance the client relationship by consistently adding value. Identify areas for improvement, act on feedback and provide market insights and benchmarking information.* Efficiently deliver against active requirements, managing niche roles when required. Your ability to navigate diverse recruitment needs ensures timely and successful outcomes for both clients and candidates.* Take the initiative to proactively grow relevant candidate talent pools, ensuring we have a robust pipeline to meet evolving requirements. By staying ahead of the curve, you position us to attract and secure top talent.* Provide on-site support and guidance to clients and candidates, establishing a strong presence and offering expert advice.* Identify areas of leakage, investigating sources of lost revenue or missed opportunities.* Monitor the NPS satisfaction survey, working with the CSM on action planning and enhancements.* Produce MI to monitor productivity, identify current base line and recommend improvements.* Ensure strict compliance with all legislation and company and client-specific policies and procedures.What We Expect of You:* Deliver against budget of NFI and contribution for all shared service allocated MSP / RPO account.* Achieve SoW delivery targets and ensure outcomes are met.* Achieve the agreed Account specific SLAs and KPIs.* Ensure the Team achieves agreed KPIs and targets.* Achieve the agreed company minimum target NPS score.* Grow new service opportunities.* Achieve 100% compliance metrics.* Showcase a commitment to Rullion's values and bring our company and leadership competencies to life.* Unlock your full potential.What You Bring to the Role:* Proven track record in scoping, negotiation and delivering SoW engagements.* Previous experience within recruitment, either as a 360 consultant or from an internal MSP / RPO background. Within the Nuclear New Build / Nuclear / Renewable Energy sector (delete as appropriate)* A great personality.* Commercial insight.* Understanding of Rullion products and services to identify new opportunities and help clients get work done.* Significant exposure of working collaboratively with external senior stakeholders. Working in the nuclear new build team, this role is focused on the Sizewell C project. This is a remote role but with regular site presence required on the project site on the Suffolk coat, and site offices in Ipswich and London.Reporting to Alan Waugh, Client Services Manager; please contact directly for any further information.Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
