Global Payroll Operations Specialist

About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.About The RoleWe're looking for an experienced payroll specialist to join Rippling's Global Payroll Operations team. We are rapidly expanding Rippling to serve the needs of employees and employers all over the world. Our Global Payroll Operations team plays a critical role in ensuring the success of our global payroll products, which are natively built and fully integrated with Rippling's broader suite of products.As Rippling expands its product offerings globally, there is a critical business need for Rippling to develop new muscles around global product operations and country-specific payroll expertise outside of the US.This role, Global Payroll Operations Specialist, is a critical hire for the Global Payroll Operations team that will be fully dedicated to developing and executing these new capabilities. This role will own all operational aspects within Ireland, which includes tax issue resolution on behalf of our customers, communication with government agencies, and collaboration with R&D teams. Additionally, this role brings critical country-specific payroll expertise to support the development of our natively built payroll software.This is an exciting role that requires significant cross-departmental engagement with a major impact on the product and customer experience.What You Will DoExecute timely filings and payments for all customers in Ireland alongside the R&D teamDrive issue resolution and communication with various government agenciesProvide excellent customer service by answering payroll-related questions and resolving any issues in a timely and efficient mannerReconcile and validate payroll outputs, including payslips, tax filings, and social security contributionsConduct periodic payroll audits to ensure data accuracy, identify discrepancies, and resolve any payroll-related issuesCarefully document processes and tasks to streamline operations and share knowledge across the department, ensuring efficient workflowsWork closely with Global Payroll Engineering and Product teams to ensure that:Natively built payroll software supports key payroll and tax compliance requirements in Ireland and UK regionProduct bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressedInternal tooling requirements and automated solutions are properly prioritized and implementedHelp the organization scale and grow with the businessParticipate in ad hoc special projects to improve payroll processesWhat You Will NeedDeep understanding of Irish payroll required. Key areas of expertise include: tax calculations, filing and payment requirements, and tax notice resolutionFamiliarity with UK payroll processes is strongly preferredProven experience in handling audits, queries, calls and disputes with Revenue Ireland and HMRC on behalf of clientsMinimum of 3+ years in a client-facing roleAbility to manage and solve a queue of customer support ticketsStrong project management, communication, and organizational skills: high attention to detail with excellent work product, time management, and executionStrong analytical and problem-solving skills to handle complex payroll calculations and reconciliationsSolid communication and interpersonal skills to effectively address client inquiries and concerns related to payrollAbility to work independently and collaboratively as part of a team, thriving in a fast-paced environmentContinuous learning mindset to stay updated with changes in Irish payroll regulations and best practicesExperience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plus